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LIMITED WARRANTY (Model # 820-0002A)
Nexgrill warrants to the original consumer-purchaser only that this product
(Model #820-0002A)
shall be free from defects in workmanship and
materials after correct assembly and under normal and reasonable home use for the periods indicated below beginning on the date of
purchase. The manufacturer reserves the right to require photographic evidence of damage, or that defective parts be returned, postage and
or freight pre-paid by the consumer, for review and examination.
TUBE BURNERS:
3 year
LIMITED
warranty against perforation.
FLAME TAMERS:
2 year
LIMITED
warranty against perforation.
COOKING GRIDS:
3 Year
LIMITED
warranty;
does not cover dropping, chipping, scratching, or surface damage.
STAINLESS STEEL PARTS:
3 Year
LIMITED
warranty against perforation;
does not cover cosmetic issues like surface corrosion, scratches
and rust.
ALL OTHER PARTS:
1 Year
LIMITED
warranty (Includes, but not limited to, valves, frame, housing, cart, control panel, igniter, regulator,
hoses)
*Does not cover chipping, scratching, cracking surface corrosion, scratches or rust.
Upon consumer supplying proof of purchase as provided herein, Manufacturer will repair or replace the parts which are proven defective
during the applicable warranty period. Parts required to complete such repair or replacement shall be free of charge to you except for shipping
costs, as long as the purchaser is within the warranty period from the original date of purchase. The original consumer-purchaser will be
responsible for all shipping charges of parts replaced under the terms of this limited warranty. This limited warranty is applicable in the United
States only, is only available to the original owner of the product and is
not transferable
. Manufacturer requires reasonable proof of your date
of purchase. Therefore, you should retain your sales receipt and/or invoice. If the unit was received as a gift, please ask the gift-giver to send
in the receipt on your behalf, to the below address. Defective or missing parts subject to this limited warranty will not be replaced without
registration or proof of purchase. This limited warranty applies to the functionality of the product ONLY and does not cover cosmetic issues
such as scratches, dents, corrosions or discoloring by heat, abrasive and chemical cleaners or any tools used in the assembly or installation of
the appliance, surface rust, or the discoloration of stainless steel surfaces. Surface rust, corrosion, or powder paint chipping on metal parts
that does not affect the structural integrity of the product is not considered a defect in workmanship or material and is not covered by this
warranty. This limited warranty will not reimburse you for the cost of any inconvenience, food, personal injury or property damage. If an
original replacement part is not available, a comparable replacement part will be sent. You will be responsible for all shipping charges of parts
replaced under the terms of this limited warranty.
ITEMS MANUFACTURER WILL NOT PAY FOR:
Service calls to your home.
Repairs when your product is used for other than normal, single-family household or residential use.
Damage resulting from accident, alteration, misuse, lack of maintenance/cleaning, abuse, fire, flood, acts of God, improper installation, and
installation not in accordance with electrical or plumbing codes or use of products not approved by the manufacturer.
Any food loss due to product failures.
Replacement parts or repair labor costs for units operated outside the United States or Canada.
Pickup and delivery of your product.
Postage fees or photo processing fees for photos sent in as documentation.
Repairs to parts or systems resulting from unauthorized modifications made to the product.
The removal and/or reinstallation of your product.
Shipping cost, standard or expedited, for warranty/non warranty and replacement parts.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
Repair or replacement of defective parts is your exclusive remedy
under the terms of this limited warranty. Manufacturer will not be responsible
for any consequential or incidental damages arising from the breach of either this limited warranty or any applicable implied warranty, or for
failure or damage resulting from acts of God, improper care and maintenance, grease fire, accident, alteration, replacement of parts by anyone
other than Manufacturer, misuse, transportation, commercial use, abuse, hostile environments (inclement weather, acts of nature, animal
tampering), improper installation or installation not in accordance with local codes or printed manufacturer instructions.
THIS LIMITED WARRANTY IS THE SOLE EXPRESS WARRANTY GIVEN BY THE MANUFACTURER. NO PRODUCT PERFORMANCE
SPECIFICATION OR DESCRIPTION WHEREVER APPEARING IS WARRANTED BY MANUFACTURER EXCEPT TO THE EXTENT SET
FORTH IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTY PROTECTION ARISING UNDER THE LAWS OF ANY STATE,
INCLUDING IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, IS HEREBY LIMITED
IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.
Neither dealers nor the retail establishment selling this product has any authority to make any additional warranties or to promise remedies in
addition to or inconsistent with those stated above. Manufacturer's maximum liability, in any event, shall not exceed the documented purchase
price of the product paid by the original consumer. This warranty only applies to units purchased from an authorized retailer and or re-seller.
NOTE: Some states do not allow an exclusion or limitation of incidental or consequential damages, so some of the above limitations or
exclusions may not apply to you; this limited warranty gives you specific legal rights as set for herein. You may also have other rights which
vary from state to state.
If you wish to obtain performance of any obligation under this limited warranty, you should write to:
Nexgrill Customer Relations
280 Machlin Court
City of Industry, CA 91789
All consumer returns, parts orders, general questions, and troubleshooting
assistance can be acquired by calling 1-800-913-8999.
