Copyright Velocomp LLP 2005-2015
41
TROUBLESHOOTING
Problem: The Newton screen is blank or “frozen” even when I click the buttons
Possible causes:
1)
The Newton battery is dead. Recharge your battery
2)
The Newton requires rebooting. See pages 19-20 for Hard Reset procedure.
NOTE: The hard reset procedure depends on the model of your Newton. Make
sure to check pages 19-20
3) VERY RARE: firmware update has been interrupted during loading and has
“bricked” the Newton. Contact us at
to diagnose.
Problem: The Newton 5 screen doesn’t show bike speed; Newton goes to sleep
after 5 minutes of riding
Possible causes:
1)
Bullseye in center window is not flashing, indicating Newton is not in “sensor
find” mode. Do a Trip Reset (pg 13). Bullseye will flash, enabling sensor find
mode.
2)
Sensor is not awake. Spin wheel/rotate crank to awaken sensor
3) The spoke magnet is not properly positioned. The spoke magnet must pass by
the vertical notch of the speed sensor, no more than 1-2 coin widths from the sensor.
4) Sensor is not paired to Newton. Awaken sensor, then perform Scan (page 17)
5) The wireless speed sensor battery is weak, dead or not installed. Replace the
CR2032 battery in the sensor.
6) Sensor needs to be reset. Remove battery from sensor; insert backwards
momentarily (to reset sensor). Then remove and insert battery normally.
7) Sensor is defective. Email
for assistance
Problem: cadence and power readings are intermittent/don’t appear on my
Newton screen or in my ride file
Possible causes:
1)
If you see speed readings on your Newton, sensor is broadcasting properly. If
no speed, see above troubleshooting “Newton screen doesn’t show bike speed.”
2)
If “cal” appears constantly in the bottom window of the power screen then
cadence sensor has not been activated, indicating improper positioning of
cadence sensor and magnet.
3)
Cadence sensor and cadence magnet are improperly positioned. The magnet
must pass by the center section of the cadence magnet “pod”, and the gap
between the magnet and the pod must be no more than two coin widths.
4)
The cadence sensor was knocked out of position by the cyclist’s shoe. Rotate
cadence sensor to within 1-2 coin widths of cadence magnet. Make sure sensor
is securely fastened to the chain ring (use double sticky tape if necessary)
5)
The cadence magnet moved out of position on the crank. Use double sticky tape
if needed to secure magnet to crank
Problem: Power readings seem to be “off” for the entire ride
Possible causes:
1)
“Device/Newton Setup” should be performed. See pages 10-12 to correct.
2)
“Cal Ride” should be performed. See pages 11-12 to correct.
3) You are riding outdoors but the Newton is in Indoor Trainer mode. Click left
arrow to show “batt”. Press-hold center button to turn device off. Click center
button to turn on. If “trnr on” appears, unit is in indoor trainer mode. Press-hold
center button. “on” flashes. Click up arrow to select “off”. Click center button to
accept. Unit is set to outdoor mode.
4) Newton handlebar mount is loose and rotates on handlebars. Make sure to use
double-sided stickies when installing the mount! If needed, tighten mount: see
instructions to correct, then recalibrate.
