Administrator Manual OM Series IP Telephony System
2-2 www.newrocktech.com
2.2 Greetings
The device provides a greeting voice message to the caller when a call comes in, and the content of the
greeting may vary depending on the time.
2.2.1 Factory Default Greetings
There are two default greetings, one for business hours and one for off-business hours, as shown in Table
2-2.
Table 2-2 Default greeting files
Type File
name
Content
business hours
welcome
Thank you for calling. If you know your party’s extension, please dial it
now. Or, to transfer to an operator, press zero.
off-business hours
Off-hour
Thank you for calling. Our office is closed. If you know the extension,
please dial it now.
2.2.2 Changing the Greetings
Three ways are provided to change the greetings:
Synthesizing the greetings based on the text content.
Recording the greetings via a phone connecting to the device.
Uploading the prepared greeting files to the device.
Synthesizing greetings
This is a simple way to customize the greetings in Chinese or English with high voice quality. The
synthesizing service is provided by the speech synthesis engine publically accessible on the Internet,
offered by New Rock Technologies, Inc., and to perform the synthesis the device is required to connect to
the Internet.
Step1
Enable the DNS service
Go to the
Basic > Network
page to enable/configure DNS server. See Figure 2-2.
Figure 2-2 DNS service interface
