OM Series IP Telephony System Administrator Manual
New Rock Technologies, Inc. 2-1
2
Auto Attendant
2.1 Operators/Receptionists
In conjunction with the auto attendant function, the device supports manual call transfer to extensions. Up
to five operator phones can be connected to the device. By factory default, the first Phone port is reserved
to the operator with extension number 200.
Click
Basic > Auto Attendant
to add more operators or to change auto attendant related settings. See
Figure 2-1.
Figure 2-1 Auto-Attendant setting interface
Table 2-1 Auto-attendant Parameters
Item Description
Operator
Enter up to five operators’ extension numbers, separated with “,”.
Call Distribution
Select a call distribution scheme below when there are more than one operator:
Sequential: terminate the incoming call to the first available extension on the
operator list starting from the first one;
Circular: terminate the incoming call to the first available extension on the operator
list in fixed order beginning from the last one left off;
Simultaneous: terminate the incoming call to all available extensions on the operator
list simultaneously and the first one to pick up is connected.
Call to an Operator
This dial prefix is used to call an operator. The default prefix is 0.
Ring the phone
When an incoming call is not answered after the set ring times, the device provides
busy tone to the caller. The default ring time is 5.
