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WARRANTY AND SERVICE:
Warranty Service
1
New Comfort provides a 1 year warranty for the whole machine and a 3 year warranty for the core components. Please
contact an authorized dealer or directly contact the manufacturer. (Calculated from the purchase date of the original
purchaser).
The following are not covered by the warranty service:
1.The ozone module is not covered by the warranty and must be replaced after a certain period of use.
2.The unit cannot work normally due to accidental or intentional damage by the customer.
3.Beyond warranty period, there is a problem with the product, which is not covered by the warranty.
Product After-Sales Service
1
Please contact an authorized New Comfort distributor.
The New Comfort SS 12000 commercial air purifier is covered by a 3-Year Limited Factory Warranty.
The warranty covers the complete unit except for filters or Ozone Plates. New Comfort or its authorized service
centers shall pay for all parts and labor for authorized warranty claims. The customer is responsible to pay for
all shipping costs associated with the warranty. To receive a warranty claim simply contact your local New
Comfort dealer where you bought the unit or send an email to [email protected].
Note: Non-professionals do not disassemble this unit; otherwise the warranty service during the warranty
period will be lost.
