Doc #: 60-00118 Rev. A
64
Message
Potential Causes
Suggested Solution
Error while updating the user.
•
Database error.
•
Contact Neural Analytics
Customer Support.
Error while adding a new user.
•
Database error.
•
Contact Neural Analytics
Customer Support.
Could not update patient
Information. Please try again.
If the issue persists, please
contact Neural Analytics
Customer Service.
•
Database error.
•
Contact Neural Analytics
Customer Support.
Patient delete failed. Please
try again. If the issues persists,
please contact Neural
Analytics Customer Service.
•
Database error.
•
Contact Neural Analytics
Customer Support.
Unable to connect. Network
path is blank. Please check
your export network settings.
•
A network drive path
was not provided in
the user settings.
•
Go to the 'Network Drive'
page of Lucid
™ M1 Settings
menu. Enter a valid Network
Drive path and press 'Test
Connection' to confirm that a
valid connection was
established.
Unable to connect to {0}
Please check your export
network settings.
•
The provided
network drive path is
not valid.
•
The user is not
connected to a valid
network drive.
•
Ensure the computer hosting
the network drive is physically
connected to Lucid
™ M1.
•
Go to the 'Network Drive'
page of Lucid
™ M1 Settings
menu. Enter a valid Network
Drive path and press 'Test
Connection' to confirm that a
valid connection was
established.
•
Contact network
administrator.
A network error occurred.
Please check your export
network settings.
•
Invalid connection to
the network drive.
•
Ensure the computer hosting
the network drive is physically
connected to Lucid
™ M1.
•
Go to the 'Network Drive'
page of Lucid
™ M1 Settings
menu. Enter a valid Network
Drive path and press 'Test
Connection' to confirm that a
valid connection was
established.
•
Contact network
administrator.
Error processing {0} exam(s).
•
Invalid connection to
PACS, Network
drive, or USB
device.
•
Ensure Lucid
™ M1 is properly
configured to connect to the
server/device of interest using
Settings menu.
