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RangeMax Wireless Router WPN824v3 User Manual

Troubleshooting

6-9

v1.0, January 2008

Problems with Date and Time

The E-Mail screen displays the current date and time of day. The wireless router uses the Network
Time Protocol (NTP) to obtain the current time from one of several network time servers on the
Internet. Each entry in the log is stamped with the date and time of day. Problems with the date and
time can include the following:

•

Date shown is January 1, 2000. Cause: The router has not yet successfully reached a network
time server. Check that your Internet access settings are configured correctly. If you have just
completed configuring the router, wait at least 5 minutes, and check the date and time again.

•

Time is off by one hour. Cause: The router does not automatically sense daylight savings time.
In the E-Mail screen, select or clear the

Adjust for Daylight Savings Time

check box.

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Содержание WPN824v3 - RangeMax Wireless Router

Страница 1: ...202 10267 01 January 2008 NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA RangeMax Wireless Router WPN824v3 User Manual...

Страница 2: ...design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur...

Страница 3: ...TE Directive of the European Union 1999 5 EC This equipment meets the following conformance standards EN300 328 EN301 489 17 EN60950 Europe Declaration of Conformity in Languages of the European Commu...

Страница 4: ...GEAR Inc nyilatkozom hogy a Radiolan megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b el r sainak Polski Polish Niniejszym NETGEAR Inc o wiadcza e Radiolan jest zgodny z zasa...

Страница 5: ...te radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will...

Страница 6: ...tails Model Number WPN824v3 Publication Date January 2008 Product Family Wireless Router Product Name Wireless Router Model WPN824v3 Home or Business Product Home Language English Publication Part Num...

Страница 7: ...ically Detecting Your Internet Connection 1 4 Manually Setting Up Your Internet Connection 1 5 Basic Settings for Your Internet Connection 1 6 How the Internet Connection Works 1 8 Chapter 2 Wireless...

Страница 8: ...tatus and Usage Statistics 4 3 Viewing Attached Devices 4 7 Viewing Selecting and Saving Logged Information 4 7 Examples of Log Messages 4 8 Enabling Security Event E mail Notification 4 9 Setting the...

Страница 9: ...wer Light Is Not On 6 2 Lights Never Turn Off 6 3 LAN or Internet Port Lights Are Not On 6 3 Cannot Access the Router Main Menu 6 4 Troubleshooting the ISP Connection 6 5 Troubleshooting a TCP IP Netw...

Страница 10: ...RangeMax Wireless Router WPN824v3 Reference Manual x Contents v1 0 January 2008...

Страница 11: ...Formats and Scope The conventions formats and scope of this manual are described in the following paragraphs Typographical conventions This manual uses the following typographical conventions Italic E...

Страница 12: ...ge at a time A button that displays the table of contents and a button that displays an index Double click a link in the table of contents or index to navigate directly to where the topic is described...

Страница 13: ...of your browser window Printing a PDF version of the complete manual Use the Complete PDF Manual link at the top left of any page Click the Complete PDF Manual link at the top left of any page in the...

Страница 14: ...RangeMax Wireless Router WPN824v3 User Manual xii About This Manual v1 0 January 2008...

Страница 15: ...Wireless Router on page 1 2 Automatically Detecting Your Internet Connection on page 1 4 Manually Setting Up Your Internet Connection on page 1 5 Using the Setup Manual For first time installation of...

Страница 16: ...ww routerlogin net http www routerlogin com http www 192 168 1 1 the router s IP address A login screen displays Figure 1 1 2 Enter admin for the router user name and password for the router password...

Страница 17: ...2 1 Allow the router to check for firmware updates more recent than the firmware currently installed in your wireless router One of the following messages displays depending on whether or not there i...

Страница 18: ...as described in Logging In to the Wireless Router on page 1 2 On the main menu select Setup Wizard The following screen displays Figure 1 4 2 Select Yes and click Next The Setup Wizard detects your In...

Страница 19: ...ount ISP login name and password ISP Domain Name Server DNS addresses Fixed or static IP address Your computer must be set up to use DHCP to get its TCP IP configuration from the modem router This is...

Страница 20: ...e Internet connection settings for your wireless router using the Basic Settings screen Log in to the wireless router and select Basic Settings ISP does not require login ISP does require login Figure...

Страница 21: ...termines how long the wireless router keeps the Internet connection active after there is no Internet activity from the LAN Entering an Idle Timeout value of zero means never log out Internet IP Addre...

Страница 22: ...Internet light blink indicating communication to the ISP The browser should begin to display a Web page This field appears only if no login is required Router MAC Address The Ethernet MAC address that...

Страница 23: ...ge 2 4 4 Set up wireless security as described in Wireless Security on page 2 6 5 If you want to use advanced wireless settings see Advanced Wireless Settings on page 2 10 For more information about w...

Страница 24: ...e wirelessly connected computers have line of sight access even if through walls Away from sources of interference such as computers microwave ovens and 2 4 GHz cordless phones Away from large metal s...

Страница 25: ...orrect key WEP encryption key size Choose one 64 bit or 128 bit Again the encryption key size must be the same for the wireless adapters and the wireless router Data encryption WEP keys There are two...

Страница 26: ...address of http 192 168 1 1 with its default user name of admin and default password of password or using whatever user name password and LAN address you have chosen for the wireless router 2 Select W...

Страница 27: ...experiment with different channels to see which is the best Mode Auto 108 Mbps default All 802 11g 802 11b and NETGEAR 108 Mbps wireless stations can connect b only All 802 11b wireless stations can...

Страница 28: ...1b g wireless networks at ranges of up to 300 feet Such distances can allow for others outside of your immediate area to access your network There are several ways you can enhance the security of your...

Страница 29: ...ter at all You might choose to turn off the wireless LAN when you are away and others on the network all use wired connections For more information see Advanced Wireless Settings on page 2 10 Note For...

Страница 30: ...PSK enter the passphrase 5 If prompted enter the settings for the RADIUS server These settings are required for communication with the primary RADIUS server You can configure a secondary RADIUS server...

Страница 31: ...on the encryption strength that you want select one of these options WEP Wired Equivalent Privacy 64 bit encryption Enter 10 hexadecimal digits any combination of 0 9 a f or A F WEP Wired Equivalent P...

Страница 32: ...ng When it is off stations cannot connect wirelessly Enable SSID Broadcast Selected by default The wireless router broadcasts its SSID allowing wireless stations that have a null blank SSID to adopt t...

Страница 33: ...ation only Disable Advanced 108 Mbps Features If this check box is selected the wireless router does not perform data compression packet bursting or large frame support For the best performance leave...

Страница 34: ...7 Note If Turn Access Control On is enabled and the Access Control List is blank then no wireless computers can connect to your wireless network Do one of the following If a wireless computer is in t...

Страница 35: ...pplications and services such as chat or games This chapter describes how to use the Web content filtering features you can configure or view by selecting the items under Content Filtering in the main...

Страница 36: ...iety of options for blocking Internet based content and communications services With its content filtering feature the wireless router prevents objectionable content from reaching your PCs The wireles...

Страница 37: ...tp www badstuff com xxx html is blocked com Only websites with other domain suffixes such as edu or gov can be viewed This blocks all Internet browsing access Blocking a Keyword or Domain To block a k...

Страница 38: ...ddress To specify a trusted user 1 In the Trusted IP Address field type the computer s IP address 2 Click Apply Blocking Services The router allows you to block the use of certain Internet services by...

Страница 39: ...ays Figure 3 2 Blocking by Specific Service To enable service blocking select either Per Schedule or Always then click Apply If you want to block by schedule be sure that a time period is specified in...

Страница 40: ...appropriate protocol If you are not sure select TCP UDP 4 Enter the Starting Port and Ending Port numbers If the application uses a single port number enter that number in both fields 5 Click Apply Th...

Страница 41: ...ress you have chosen for the wireless router 2 From the main menu select Schedule to display the following screen Figure 3 4 3 Enter the days and the time of day that you want to schedule Select Every...

Страница 42: ...s Router WPN824v3 User Manual 3 8 Content Filtering v1 0 January 2008 You can verify your time zone in the E Mail screen see Enabling Security Event E mail Notification on page 4 9 4 Click Apply to sa...

Страница 43: ...up to your computer restored or erased to restore factory default settings The following sections explain how to perform these tasks Backing Up the Configuration to a File 1 Log in to the wireless ro...

Страница 44: ...ion You can restore the wireless router to its factory default settings using the Erase function 1 On the main menu select Backup Settings under Maintenance 2 Click Erase 3 The wireless router reboots...

Страница 45: ...opens You can also select Router Status under Maintenance on the main menu to view this screen Figure 4 2 The following table explains the Router Status fields Table 4 1 Router Status Fields Field De...

Страница 46: ...ess router IP Address The IP address used by the local LAN port of the wireless router The default is 168 192 0 1 DHCP If Off the wireless router does not assign IP addresses to PCs on the LAN If On t...

Страница 47: ...e number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port...

Страница 48: ...t by the Internet service provider Subnet Mask The WAN Internet subnet mask assigned to the router Default Gateway The WAN Internet default gateway that the router communicates with DHCP Server Indica...

Страница 49: ...restarted the table data is lost until the router rediscovers the devices To force the wireless router to look for attached devices click Refresh Viewing Selecting and Saving Logged Information The w...

Страница 50: ...21 18 55 00 Administrator login successful IP 10 1 1 2 Thu 2002 05 21 18 56 58 Administrator logout IP 10 1 1 2 This entry shows an administrator logging in to and out from IP address 10 1 1 2 Tue 20...

Страница 51: ...opped as a result of the default inbound rule which states that all inbound packets are denied Enabling Security Event E mail Notification To receive logs and alerts by e mail you must enter your e ma...

Страница 52: ...must enter the user name and password for the mail server Send Alert Immediately Select the corresponding check box if you would like immediate notification of a significant security event such as a...

Страница 53: ...ymbols Your password can be up to 30 characters Before changing the router password use the router backup utility see Backing Up the Configuration to a File on page 4 1 to save your configuration sett...

Страница 54: ...er to check for a newer version click Check If a new version is found you are asked about upgrading Click Yes to update your firmware Warning Do not turn off the router shut down the computer or do an...

Страница 55: ...heck the most recent firmware version offered against the firmware version shown on your Wireless Extender Status screen 6 If the version on the NETGEAR website is more recent click the version number...

Страница 56: ...ick Browse to locate the binary bin or img upgrade file and then click Upload Warning When uploading software do not interrupt the Web browser by closing the window clicking a link or loading a new pa...

Страница 57: ...wireless access point AP to build large bridged wireless networks Wireless repeating is a type of Wireless Distribution System WDS Warning If you use the wireless repeating function this limits your...

Страница 58: ...cally From ISP Gateway radio button in the Internet IP Address section of the Basic Settings screen should be selected for all AP devices in the IP Address Source section Wireless Repeating Function S...

Страница 59: ...ates with wire connected LAN devices Setting Up the Base Station The wireless repeating function works only in hub and spoke mode The units cannot be daisy chained You must know the wireless settings...

Страница 60: ...ifferent IP address in the same subnet see Specifying LAN IP Settings on page 5 7 Note Failing to change the LAN IP address will cause an IP address conflict in the network because the factory default...

Страница 61: ...red Normally this option should be selected so that an Internet connection is made automatically whenever Internet bound traffic is detected If this causes high connection costs you can clear this che...

Страница 62: ...c you can forward it to a computer on your network This computer is the default DMZ server To assign a computer or server to be a default DMZ server 1 Log in to the wireless router see Logging In to t...

Страница 63: ...for use in private networks and should be suitable in most applications To view or change the LAN IP settings Warning If you change the LAN IP address of the wireless router while connected through th...

Страница 64: ...less router does not send any RIP packets and ignores any RIP packets received RIP Version This controls the format and the broadcasting method of the RIP packets that the wireless router sends It rec...

Страница 65: ...therwise leave it selected Specify the pool of IP addresses to be assigned by filling in the Starting IP Address and Ending IP Address fields These addresses should be part of the same IP address subn...

Страница 66: ...ss of the computer or server Tip If the computer is already present on your network you can copy its MAC address from the Attached Devices screen and paste it here 5 Click Apply to enter the reserved...

Страница 67: ...es your router will automatically contact your Dynamic DNS service provider log in to your account and register your new IP address To configure Dynamic DNS Warning If your ISP assigns a private WAN I...

Страница 68: ...ter it has been configured for Internet access and you do not need to configure additional static routes You must configure static routes only for unusual cases such as multiple routers or multiple IP...

Страница 69: ...ISDN router is on the LAN This represents the number of routers between your network and the destination This is a direct connection so it is set to 1 Private is selected only as a precautionary secu...

Страница 70: ...rted in RIP Active You must select this check box to make this route effective Destination IP Address The IP address of the final destination IP Subnet Mask If the destination is a single host type 25...

Страница 71: ...ur password can be up to 30 characters To configure remote management 1 Log in to the wireless router at its default LAN address of http 192 168 1 1 with its default user name of admin and default pas...

Страница 72: ...a number between 1024 and 65535 but do not use the number of any common service port The default is 8080 which is a common alternate for HTTP 6 Click Apply for your changes to take effect When accessi...

Страница 73: ...he freshness of the device status but can significantly reduce network traffic Advertisement Time To Live in hops The time to live for the advertisement is measured in hops steps for each UPnP packet...

Страница 74: ...vanced feature that you can use to prioritize some types of traffic ahead of others The wireless router can provide QoS prioritization over the wireless link and on the Internet connection To configur...

Страница 75: ...nd video WMM QoS is enabled by default You can disable it in the QoS Setup screen shown in Figure 5 11 on page 5 18 by clearing the Enable WMM check box and clicking Apply Configuring QoS for Internet...

Страница 76: ...ptive name for the new application or game c Select the packet type either TCP or UDP or both TCP UDP and specify the port number or range of port numbers used by the application or game 5 From the Pr...

Страница 77: ...e priority that this port s traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 6 Click Apply to save this rule to...

Страница 78: ...raffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 6 Click Apply to save this rule to the QoS Policy list and retu...

Страница 79: ...RangeMax Wireless Router WPN824v3 User Manual Advanced Settings and Features 5 23 v1 0 January 2008...

Страница 80: ...RangeMax Wireless Router WPN824v3 User Manual 5 24 Advanced Settings and Features v1 0 January 2008...

Страница 81: ...Turn on the computers Make sure that the Ethernet cables are securely plugged in The Internet status light on the wireless router is lit if the Ethernet cable connecting the wireless router and the mo...

Страница 82: ...according to the instructions in Restoring the Default Configuration and Password on page 6 8 Basic Functioning After you turn on power to the router the following sequence of events should occur 1 W...

Страница 83: ...re is explained in Restoring the Default Configuration and Password on page 6 8 If the error persists you might have a hardware problem and should contact Technical Support LAN or Internet Port Lights...

Страница 84: ...range check the connection from the computer to the router and reboot your computer If your router s IP address has been changed and you do not know the current IP address clear the router s configur...

Страница 85: ...has not obtained an IP address from your ISP If your router is unable to obtain an IP address from the ISP you might need to force your cable or DSL modem to recognize your new router by performing t...

Страница 86: ...ot your computer and verify the DNS address For more information click the link to the online document Preparing Your Network in Appendix B Alternatively you can configure your computer manually with...

Страница 87: ...e Not On on page 6 3 Check that the corresponding link lights are on for your network interface card and for the hub ports if any that are connected to your workstation and router Wrong network config...

Страница 88: ...ected to that modem If this is the case you must configure your router with a specific MAC address in the Basic Settings screen See Basic Settings for Your Internet Connection on page 1 6 Restoring th...

Страница 89: ...ed with the date and time of day Problems with the date and time can include the following Date shown is January 1 2000 Cause The router has not yet successfully reached a network time server Check th...

Страница 90: ...RangeMax Wireless Router WPN824v3 User Manual 6 10 Troubleshooting v1 0 January 2008...

Страница 91: ...uting Protocols TCP IP RIP 1 RIP 2 DHCP PPP over Ethernet PPPoE Power Adapter North America 120V 60 Hz input United Kingdom Australia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input...

Страница 92: ...com http 192 168 1 1 User name case sensitive printed on product label admin Password case sensitive printed on product label password Internet Connection MAC address Use default hardware address Loca...

Страница 93: ...old the restore factory settings button located on the rear panel of the router for about 10 seconds 2 Release the restore factory settings button and wait for the router to reboot The factory default...

Страница 94: ...RangeMax Wireless Router WPN824v3 User Manual A 4 Technical Specifications and Default Configuration Settings v1 0 January 2008...

Страница 95: ...roduct Table B 1 Document Link TCP IP Networking Basics http documentation netgear com reference enu tcpip index htm Wireless Networking Basics http documentation netgear com reference enu wireless in...

Страница 96: ...RangeMax Wireless Router WPN824v3 User Manual B 2 Related Documents v1 0 January 2008...

Страница 97: ...nnection 1 4 2 5 5 5 automatic firmware update 1 3 Available Wireless Cards list 2 12 B b and g connection mode 2 5 b only connection mode 2 5 backing up configuration 4 1 bandwidth current 4 5 base s...

Страница 98: ...5 22 denial of service DoS protection 3 2 5 5 destination IP address 5 13 5 14 destination port number 3 4 detecting Internet connection 1 4 device names 4 7 5 22 devices attached 4 7 remote troublesh...

Страница 99: ...nded Range XR 2 11 F factory default settings listed A 2 restoring 4 2 6 8 A 3 filtering content 3 1 3 2 IP addresses 3 4 3 6 firewalls 5 5 5 6 firmware checking for new 4 12 updating 1 3 firmware ver...

Страница 100: ...less repeating and 5 2 LAN IP settings 5 7 5 8 LAN port 4 4 5 20 LAN port lights troubleshooting and 6 2 6 3 LAN turning off 2 7 leases 4 6 local computers wireless repeating and 5 3 local network def...

Страница 101: ...poll interval 4 5 port lights troubleshooting and 6 2 6 3 port numbers 3 4 5 16 ports additional for remote management 5 8 current bandwidth 4 5 Power light troubleshooting and 6 2 PPPoE PPP over Eth...

Страница 102: ...g and 5 3 5 4 service name 1 7 service numbers 3 6 service set ID See SSID services blocking 3 4 setting passwords 4 11 settings wireless See wireless settings Setup Manual 1 1 Setup Wizard detecting...

Страница 103: ...DNS and 5 11 remote management 5 16 troubleshooting and 6 5 WAN settings 5 5 WDS Wireless Distribution System 5 1 Web Configuration Interface troubleshooting and 6 4 Web content filtering 3 1 websites...

Страница 104: ...2008 wireless settings continued troubleshooting 6 1 viewing or changing 2 4 WMM QoS Wi Fi Multimedia Quality of Service 5 19 WPA encryption 2 7 WPA2 PSK AES encryption 2 5 WPA PSK encryption 2 7 WPA...

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