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Frequently Asked Questions

This chapter provides answers to common questions about your mobile router. (Also
see Troubleshooting on page ?.)

The chapter covers the following topics:

•

Why can’t my device connect to the mobile router?

•

Why can’t I access the Internet?

•

Why is the signal indicator always low?

•

Why is the download or upload speed slow?

•

What do I do if I forget my admin login password?

•

How do I disconnect from the mobile broadband network?

•

The LCD is not lit. How do I know if the mobile router is still powered on?

•

How do I find my computer’s IP address?

•

How do I find a device’s MAC address?

•

Where can I find more information?

Содержание Nighthawk MR5100C

Страница 1: ...User Manual Nighthawk M5 5G WiFi 6 Mobile Router Models MR5100C NETGEAR Inc 350 E Plumeria Drive March 2021 San Jose CA 95134 USA 202 12216 01...

Страница 2: ...For regulatory compliance information including the EU Declaration of Conformity visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply F...

Страница 3: ...i Connection 17 Tethered Connection 18 Use the Touch Screen to Access the Mobile Router 18 Use the NETGEAR Mobile App to Access the Mobile Router 18 Use a Web Browser to Access the Mobile Router 20 Ac...

Страница 4: ...ular Settings From a Web Browser 35 Configure Always On WiFi 37 Chapter 5 Control Internet Access Access Control 39 Set Up Access Control From the Touch Screen 39 Set Up Access Control From the NETGEA...

Страница 5: ...k Status 61 View Status From the NETGEAR Mobile App 61 View Mobile Network Device Status From a Web Browser 62 View WiFi Details 62 View a Network Map 62 View a Network Map From the NETGEAR Mobile App...

Страница 6: ...le Router Details From a Web Browser 77 Chapter 8 Frequently Asked Questions Why can t my device connect to the mobile router 79 Why can t I access the Internet 79 Why is the signal indicator always l...

Страница 7: ...VPN 87 The Mobile Router Does Not Connect to the Cellular Network 87 Appendix A Specifications Battery Specifications 90 Display Specifications 91 Environmental Specifications 92 Mechanical Specifica...

Страница 8: ...and instructions for how to set up your Nighthawk M5 5G WiFi 6 Mobile Router and connect to the Internet The chapter covers the following topics Get to Know Your Mobile Router Download the NETGEAR Mob...

Страница 9: ...can be operated without the battery when it is plugged in to its original Quick charge power adapter This feature is useful for fixed wireless application where the device needs to be left on for a pr...

Страница 10: ...pe C cable that came in the package to recharge the battery or for a tethered connection to a computer For more information about recharging the battery see Recharge the Battery From a Wall Socket on...

Страница 11: ...ormation shown in the following figure WiFi name and password Tap for more Signal strength Data usage Network indicator Additional options change settings Change passwords view connected devices guest...

Страница 12: ...umber Cover 1 Nano SIM card slot 2 Battery 3 Enlargement of battery contacts 4 Reset 5 To install the battery 1 Make sure that power to the mobile router is off 2 Remove the cover on the bottom of the...

Страница 13: ...NETGEAR Mobile app to set up the mobile router Set Up the Mobile Router Using the Touch Screen The first time you start the mobile router you can set the admin password and change the WiFi name and Wi...

Страница 14: ...ethered connection to access the mobile router from a computer For information about how to do this see Tethered Connection on page 18 2 Launch a web browser 3 Enter http mywebui net or http 192 168 1...

Страница 15: ...vice and is printed on the product label located in the battery compartment During initial device setup you are asked to change the admin password If you change the admin password during initial devic...

Страница 16: ...ct to the Mobile Router Network Use the Touch Screen to Access the Mobile Router Use the NETGEAR Mobile App to Access the Mobile Router Use a Web Browser to Access the Mobile Router Access the Moble R...

Страница 17: ...connect to the WiFi network 1 Make sure that the mobile router is powered on 2 Check to make sure that WiFi is enabled on your computer or mobile device and search for WiFi networks See the following...

Страница 18: ...router directly Note The default password for the admin user name is unique to your device and is printed on the product label located in the battery compartment We strongly recommend that you change...

Страница 19: ...to change the admin password If you change the admin password during initial device setup you must use that password to log in If you forget your new password you need to reset your router to restore...

Страница 20: ...s settings To log in to the mobile router from a web browser 1 From a computer that is connected to your network launch a web browser 2 Enter http mywebui net or http 192 168 1 1 A login window opens...

Страница 21: ...ly From the Touch Screen 1 Press the Power button to wake up the mobile router 2 Tap the LCD screen to unlock the screen Log Out of the Mobile Hotspot Web UI To log out of the mobile hotspot Web UI 1...

Страница 22: ...chapter includes the following sections Extend Battery Life Use the Mobile Router Without a Battery Recharge the Battery Change the LCD Screen Display Battery Tips General Battery Safety Appropriate B...

Страница 23: ...tings Adjust display settings Use the Mobile Router Without a Battery If you connect your mobile router to a power adapter that supports Quick Charge 2 0 or 3 0 you can remove the battery We recommend...

Страница 24: ...ttery icon on the LCD indicates that the battery is charging Note The battery continues to charge when the mobile router is powered off If your battery does not charge check the following Is the mobil...

Страница 25: ...e Ethernet port and a wall socket is not available to charge the mobile router To specify a USB Type C cable charge only setting 1 From a computer that is connected to your network launch a web browse...

Страница 26: ...ettings Screen 1 To change the screen brightness select Screen Brightness and then use the slider to specify the brightness 2 To configure screen lock select Passcode and then set Screen Lock to On or...

Страница 27: ...ct SETTINGS Advanced Settings Device The Device page displays 5 To change the screen brightness select Screen Brightness and then use the slider to specify the brightness 6 To change the screen time o...

Страница 28: ...data affects the power consumption and reduces the operating time of the battery General Battery Safety Observe the following guidelines Stop using a battery if its case appears damaged swollen or com...

Страница 29: ...hand dealers not associated with reputable manufacturers and carriers might sell incompatible or even counterfeit batteries and chargers If you are unsure about whether a replacement battery or charge...

Страница 30: ...t Connection This chapter explains how to manage your mobile router Internet connection The chapter covers the following topics Offload Your Mobile Internet Connection Specify Cellular Settings Config...

Страница 31: ...re in an area in which many others are using cellular connections at the same time or in areas with poor cellular reception 4G LTE Cellular Network 4G LTE Internet Cable DSL Modem Nighthawk M5 5G WiFi...

Страница 32: ...he NETGEAR Mobile app on your smartphone 2 Swipe down The dashboard displays 3 Tap Offloading The Offloading page displays 4 Select WiFi The Offloading page displays a list of WiFi networks in your ar...

Страница 33: ...thernet data offloading 1 From a computer that is connected to your network launch a web browser 2 Enter http mywebui net or http 192 168 1 1 A login page displays 3 Enter the administrator login pass...

Страница 34: ...ngs 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap Settings 5 Tap Network The Cellular page displays Domesti...

Страница 35: ...web browser 2 Enter http mywebui net or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Advanced...

Страница 36: ...PN click the radio button next to the APN name The APN is now the active APN The Cellular Settings page also displays a check box next to the new APN name This check box lets you select the APN so tha...

Страница 37: ...automatically switches to LTE Note In order to enable Always On WiFi you must disable Data Offloading To configure Always On WiFi 1 On the LCD Home Screen click Always on Wifi 2 Click the Off button...

Страница 38: ...t your home network from unwanted intrusions from the Internet This chapter includes the following sections Access Control Turn Off USB Tethering Manage Website Filters Set Up a Schedule for Internet...

Страница 39: ...connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap Devices The Devices page displays 5 Tap Block List or Allow List Depending on your...

Страница 40: ...n your selection the page displays an Allow List or a Block List 7 To add a device to the list click the ADD button and select the device The device is added to the list 8 To remove a device from the...

Страница 41: ...n set up a filter to block or allow access to websites that you specify You can also set up a list of devices that are unrestricted The website filtering does not apply to unrestricted devices To set...

Страница 42: ...s do the following a In the Unrestricted Devices section click the ADD button b Select the device The device is added to the list 11 Click the Apply button Your settings are saved Set Up a Schedule fo...

Страница 43: ...ys 6 Specify the name of the rule and the days and times for the rule 7 Select the Enable check box 8 Click the SAVE button Your settings are saved User Manual 43 Control Internet Access Nighthawk M5...

Страница 44: ...displays 6 Change the settings 7 Click the SAVE button Your settings are saved Delete a Schedule Rule To delete a schedule rule 1 From a computer that is connected to your network launch a web browser...

Страница 45: ...The Enter SIM Security page displays 7 Enter a PIN 8 Tap OKAY Your settings are saved If you enter an incorrect PIN three times the SIM is blocked If the SIM is blocked contact your network service p...

Страница 46: ...enable port forwarding 1 From a computer that is connected to your network launch a web browser 2 Enter http mywebui net or http 192 168 1 1 A login page displays 3 Enter the administrator login pass...

Страница 47: ...network launch a web browser 2 Enter http mywebui net or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select...

Страница 48: ...bui net or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Advanced Settings Other The Other pag...

Страница 49: ...WAN settings and router settings The chapter covers the following topics Select a WiFi Profile Manage WiFi Settings Use WPS to Connect to the Mobile Router WiFi Network Universal Plug N Play Enable I...

Страница 50: ...e License Assisted Access is permitted under this profile Note When you change WiFi settings any devices connected to the mobile router are disconnected and might need to be reconnected Select a WiFI...

Страница 51: ...gs any devices connected to the mobile router are disconnected and might need to be reconnected Specify WiFi Settings From the Touch Screen You can change WiFI settings from the Touch Screen including...

Страница 52: ...onnected to your network launch a web browser 2 Enter http mywebui net or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard d...

Страница 53: ...enerate Passphrase check box 5 In the Encryption Type menu select a security option WPA2 Personal AES Strong security supported by newer Wi Fi devices the default WPA WPA2 Strong security supported by...

Страница 54: ...device communicate and establish the connection Use WPS From the NETGEAR Mobile App To add a WPS enabled WiFi device from the NETGEAR Mobile app 1 On your smartphone connect to the mobile router s WiF...

Страница 55: ...ith the device that you want to connect click the Enter WPS PIN button and enter the device s WPS PIN Your mobile router and the wireless device communicate and establish the connection Universal Plug...

Страница 56: ...u can disable and enable this feature To disable or enable UPnP 1 From a computer that is connected to your network launch a web browser 2 Enter http mywebui net or http 192 168 1 1 A login page displ...

Страница 57: ...8 1 1 A login page displays 3 Enter the administrator login password Note The default admin password is unique to your device and is printed on the product label located in the battery compartment Dur...

Страница 58: ...ess of the router These addresses must be part of the same IP address subnet as the router s LAN IP address Using the default addressing scheme define a range between 192 168 1 2 and 192 168 1 254 alt...

Страница 59: ...From a computer that is connected to your network launch a web browser 2 Enter http mywebui net or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case...

Страница 60: ...Network Information View Mobile Router Network Status View WiFi Details View a Network Map View Connected Devices Update the Mobile Router Firmware Change the admin Password Manage SMS Messages Back...

Страница 61: ...etwork The Network Status page displays View Mobile Router Network Status You can view details about the network status of your mobile router View Status From the NETGEAR Mobile App To view device sta...

Страница 62: ...cted to your network launch a web browser 2 Enter http mywebui net or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displ...

Страница 63: ...s a network map View Connected Devices You can view a list of devices that are connected to your mobile router View the Connected Devices On the LCD To view the connected devices from the LCD 1 Tap th...

Страница 64: ...device from connecting to your WiFi network Update the Mobile Router Firmware The mobile router automatically checks for new firmware updates If an update becomes available the mobile router displays...

Страница 65: ...d is available it is automatically downloaded 6 Tap INSTALL UPDATE After the update install completes a success message displays Update the Firmware From the Web Page To update firmware using the mobi...

Страница 66: ...rd 1 From a computer that is connected to your network launch a web browser 2 Enter http mywebui net or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is...

Страница 67: ...to type the phone number to which the message will be sent As you enter digits the phone number appears in the To field 5 Tap Next A keypad for entering the message appears 6 Type a message and tap S...

Страница 68: ...r web page displays 3 Enter the administrator login password The default password is printed on the product label The password is case sensitive The home page displays 4 Tap the Pencil icon The Messag...

Страница 69: ...from the NETGEAR Mobile app 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap Messages The Messages page displ...

Страница 70: ...all of your devices You can also save your settings before resetting to factory defaults or changing the settings Back Up the Mobile Router Settings To back up mobile router settings 1 From a compute...

Страница 71: ...e following methods To browse and select a local file click the Choose File button To select a backup file from the network click the UPLOAD button By default mobile router setting files are saved to...

Страница 72: ...ings The Firmware page displays 6 Tap PERFORM FACTORY RESET 7 Tap YES The mobile router resets and returns to its factory settings Factory Reset From the Touch Screen To reset the mobile router and re...

Страница 73: ...ile router resets and returns to its factory settings Factory Reset Using the Reset Button If the Factory Reset button is enabled you can reset the device using the Factory Reset button You must remov...

Страница 74: ...6 Replace the cover on the back of the mobile router Reboot the Mobile Router You can reboot the mobile router from the NETGEAR mobile app or from a web browser Reboot the Mobile Router From the Touch...

Страница 75: ...that is connected to your network launch a web browser 2 Enter http mywebui net or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The da...

Страница 76: ...Tap POWER OFF DEVICE The mobile router turns off Power Off the Mobile Router From a Web Browser To power off the mobile router from a web browser 1 From a computer that is connected to your network la...

Страница 77: ...the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap Settings 5 Tap About The About page displays View Mobile Router Details From a Web Browser To view details about your device from the m...

Страница 78: ...bile router Why can t I access the Internet Why is the signal indicator always low Why is the download or upload speed slow What do I do if I forget my admin login password How do I disconnect from th...

Страница 79: ...h the device that cannot connect not the mobile router Why can t I access the Internet If you are connected to the mobile router but cannot connect to the Internet try the following suggestions Check...

Страница 80: ...password is admin and the mobile router web page URL is http 192 168 1 1 If you changed the admin login password and can t remember the password that you created you must set the mobile router back to...

Страница 81: ...e steps for finding your computer s IP address depend on the operating system If your device runs an operating system not listed here see the appropriate operating system documentation How do I find m...

Страница 82: ...a MAC address when using DHCP Allowing or denying devices access to your WiFi network MAC filtering Tip The steps for finding a device s MAC address depend on the operating system If your device runs...

Страница 83: ...address on a Mac OS X device To find the MAC address on a Mac OS X device 1 From the Apple menu select System Preferences Network 2 Select the wireless adapter that is connecting to the routing hardw...

Страница 84: ...icks at netgear com learningcenter mobile to get the most from your mobile router Information about accessories is available at netgear com User Manual 84 Frequently Asked Questions Nighthawk M5 5G Wi...

Страница 85: ...ng problems that might arise when you are using your mobile router Diagnostics The WiFi Network Name Is Not in the List of Networks The No Signal Icon Displays Cannot Log In to the Mobile Router Using...

Страница 86: ...outer s WiFi networks from your computer or mobile device try these suggestions Refresh the list of networks If the LCD is dark the WiFi radio might be asleep Tap the Power button to wake the mobile r...

Страница 87: ...that your SIM account is active To check SIM status contact your Internet service provider If you use a prepaid SIM card make sure that the account balance is positive If your mobile router still doe...

Страница 88: ...tings 6 To change the active APN or to change the APN settings click the Edit icon For more information about changing these settings see Specify Cellular Settings on page User Manual 88 Troubleshooti...

Страница 89: ...rs the following topics Battery Specifications Display Specifications Environmental Specifications Mechanical Specifications Mobile Band Specifications Package Contents Port Specifications Security Sp...

Страница 90: ...y Up to 13 hours of continuous usage Note 13 hour battery life is achieved by the following heaviest case stream YouTube for 1 hour followed by 30 minutes of idle time and then repeat for over 13 hour...

Страница 91: ...Display Specifications The Nighthawk M5 5G WiFi 6 Mobile Router includes a 2 4 in LCD touch screen User Manual 91 Specifications Nighthawk M5 5G WiFi 6 Mobile Router...

Страница 92: ...ronment 10 C to 60 C 14 F to 140 F Storage temperature 0 C to 35 C 32 F to 95 F Operating temperature Mechanical Specifications Table 3 Physical dimensions Dimension Parameter 240 g with battery 8 47...

Страница 93: ...n71 capable of n5 and n25 with future firmware upgrade 5G NR bands Package Contents Your Nighthawk M5 5G WiFi 6 Mobile Router package includes the following Nighthawk M5 5G WiFi 6 Mobile Router Remova...

Страница 94: ...ity Specifications Supported security features WiFi security encryption VPN pass through NAT firewall Password protected administration UI User Manual 94 Specifications Nighthawk M5 5G WiFi 6 Mobile R...

Страница 95: ...WiFi Specifications WiFi support WiFi 802 11a b g n ac ax 2x2 MIMO 2 4 5 GHz Standalone User Manual 95 Specifications Nighthawk M5 5G WiFi 6 Mobile Router...

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