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Troubleshooting

125

 N450 Wireless Router WNR2500

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events occurs:

1.

When power is first applied, verify that the Power LED is on.

2.

Verify that the Power LED turns amber within a few seconds, indicating that the self-test is 
running.

3.

After approximately 30 seconds, verify the following:

•

The Power LED is solid green.

•

The Internet LED is lit.

•

A numbered LAN Ethernet port LED is on for any local port that is connected to a 

computer. This condition indicates that a link has been established to the connected 
device.

You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

•

Make sure that the power cord is securely connected to your router and that the power 
adapter is securely connected to a functioning power outlet. 

•

Make sure that you are using the power adapter that NETGEAR supplied for this product.

•

If the Power LED blinks slowly and continuously, the router firmware is corrupted. This 
situation can happen if a firmware upgrade is interrupted, or if the router detects a 
problem with the firmware. If the error persists, you have a hardware problem. For 
recovery instructions or help with a hardware problem, contact technical support at 

www.netgear.com/support

.

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for about 20 seconds and then 
turns green. If the LED does not turn green, the router has a problem.

When the Power LED is still amber one minute after you turn on power to the router:

1.

Turn off the power and back on to see if the router recovers.

2.

To return the router to its factory settings, press and hold the 

Restore Factory Settings

 

button. 

For more information, see 

Factory Settings 

on page

 

134.

If the error persists, you might have a hardware problem. Contact technical support at 

www.netgear.com/support

.

Содержание N450 WNR2500

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA September 2013 202 11311 01 N450 Wireless Router WNR2500 User Manual ...

Страница 2: ...or product updates additional documentation and support visit http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx NETGEAR recommends that you use only the official NETGEAR support resources Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or regis...

Страница 3: ...s and Access 18 NETGEAR genie Setup 19 Use NETGEAR genie after Installation 20 Upgrade Router Firmware 20 BASIC Home Screen 21 Change the Password 22 Password Recovery 23 Add Wireless Devices or Computers to Your Network 23 Manual Method 24 Wi Fi Protected Setup Method 24 Chapter 3 genie BASIC Settings Internet Setup 26 Basic Wireless Settings 28 Wireless Settings Screen Fields 29 WPA PSK WPA2 PSK...

Страница 4: ...e Blocking 68 Security Event Email Notifications 69 Chapter 6 Administration Upgrade the Router Firmware 72 View and Configure Logs 73 Manage the Configuration File 74 Back Up Settings 74 Restore Configuration Settings 75 Erase 75 Chapter 7 Advanced Settings Advanced Wireless Settings 78 Advanced Settings for Your Wireless Network 78 Set Up a Wireless Schedule 79 Set Up the WPS Settings 80 Wireles...

Страница 5: ...g Router Status and Usage Information Screen 117 Router Information Pane 118 Internet Port Pane 118 Statistics 119 Connection Status 120 Wireless Settings Pane 121 Guest Network Pane 122 Chapter 9 Troubleshooting Quick Tips 124 Sequence to Restart Your Network 124 Check Ethernet Cable Connections 124 Wireless Settings 124 Network Settings 124 Troubleshoot with the LEDs 125 Power LED Is Off or Blin...

Страница 6: ...hoot Your Network Using the Ping Utility 130 Test the LAN Path to Your Router 130 Test the Path from Your Computer to a Remote Device 131 Appendix A Supplemental Information Factory Settings 134 Technical Specifications 135 Appendix B Notification of Compliance Index ...

Страница 7: ...e Features Position Your Router Cable Your Router Verify the Cabling For more information about the topics covered in this manual visit the support website at http support netgear com Firmware updates with new features and bug fixes are made available from time to time on downloadcenter netgear com Some products can regularly check the site and download new firmware or you can check for and downlo...

Страница 8: ... Your box contains the following items N450 Wireless Router WNR2500 AC power adapter plug varies by region Category 5e Cat 5e Ethernet cable Installation guide If any parts are incorrect missing or damaged contact your NETGEAR dealer Hardware Features Before you cable your router take a moment to become familiar with the label and the front and back panels Pay particular attention to the LEDs on t...

Страница 9: ...re Setup 9 N450 Wireless Router WNR2500 Front Panel The router front panel has the following status LEDs and button WPS button LAN LEDs WiFi LED Internet LED Power LED and LED WiFi button Figure 2 Front panel ...

Страница 10: ...th an attached device Solid amber The LAN port has detected a 10 Mbps link with an attached device Off The LAN port has not detected a link with an attached device WPS button and LED WPS button Pressing this button initiates a WPS wireless connection procedure WPS LED Solid green Wireless security is enabled Blinking green The router is attempting to use WPS to add a wireless device or computer to...

Страница 11: ...nnector descriptions Port or Connector Description LAN ports Four local area networks LAN 10 100 Mbps Ethernet ports for connecting the router to your local computers Internet port Ethernet port for connecting the router to a cable broadband modem or DSL broadband modem The Internet port is also referred to as the WAN port AC power connector AC power connector to connect the power adapter to the r...

Страница 12: ...asses through can limit the range For best results place your router Near the center of the area where your computers and other devices operate and preferably within line of sight to your wireless devices So it is accessible to an AC power outlet and near Ethernet cables for wired computers In an elevated location such as a high shelf keeping the number of walls and ceilings between the router and...

Страница 13: ...0 To prepare your router for installation 1 Carefully peel off the protective film covering your router 2 Place your router in a suitable area for installation near an AC power outlet and accessible to the Ethernet cables for your wired computers ...

Страница 14: ...es how to connect the router the computer and the cable or DSL broadband modem and provides detailed illustrations 1 Unplug and turn off the cable or DSL broadband modem 2 If your modem has a backup battery remove it 3 Locate the Ethernet cable 1 that connects your computer to the modem 2 1 1 2 4 Disconnect the cable from the modem 2 You connect it to the router later ...

Страница 15: ...t you removed from the modem in Step 4 into the LAN port of the router Your network cables are connected and you are ready to start your network It is important that you start your network in the correct sequence To start your network 1 Power on the modem 2 After the modem turns on connect the router s power adapter to an AC outlet and then to the AC power connector on the back of the router ...

Страница 16: ...rectly and the cables are attached securely by checking the router LEDs The Power LED is solid green when the router is turned on The WiFi LED is solid green The Internet LED is solid green The LAN LEDs 1 through 4 are solid green or solid amber for any computers cabled to the router by an Ethernet cable ...

Страница 17: ...described in the installation guide and in the previous chapter in this book This chapter contains the following sections Router Setup Preparation Types of Logins and Access NETGEAR genie Setup Use NETGEAR genie after Installation Upgrade Router Firmware BASIC Home Screen Change the Password Password Recovery Add Wireless Devices or Computers to Your Network ...

Страница 18: ...n your computer to access the Internet When you start an Internet application your router automatically logs you in You might need the following information to set up your router The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address settings special deployment by ISP this situation is rare Wireless Devices and Security Settings Make sure that...

Страница 19: ...ddress field for your browser to display the NETGEAR genie screen For more information see Use NETGEAR genie after Installation on page 20 4 Follow the onscreen instructions to complete the NETGEAR genie setup NETGEAR genie guides you through connecting the router to the Internet If the browser cannot display the web page Make sure that the computer is connected to one of the four LAN Ethernet por...

Страница 20: ...lowercase letters Note The router user name and password are different from the user name and password for logging in to your Internet connection For more information see Types of Logins and Access on page 18 4 Click the OK button Upgrade Router Firmware When you set up your router and are connected to the Internet the router automatically checks for you to see if newer firmware is available If it...

Страница 21: ...ion and network at a glance You can click any of the five sections of the dashboard to view more detailed information The left column has the menus You can use the ADVANCED tab to access more menus and screens Menus Click the ADVANCED tab to view more Dashboard details Click to view Help Language Figure 5 Router BASIC Home screen with dashboard language and online help On the BASIC tab the followi...

Страница 22: ...e links work after you have an Internet connection Change the Password The default password that you use to log in to the router is admin NETGEAR recommends that you change this default password to a secure password Changing the default password is not the same as changing the password for wireless access The label on your router shows your unique wireless network name SSID and the passphrase also...

Страница 23: ... button To recover your password 1 In the address field of your browser type www routerlogin net A login screen displays 2 Click the Cancel button If password recovery is enabled you are prompted to enter the serial number of the router The serial number is on the product label 3 Enter the serial number of the router 4 Click the Continue button A screen displays requesting the answers to your secu...

Страница 24: ...uct label on the router 4 Repeat Steps 1 3 to add other wireless devices Wi Fi Protected Setup Method Wi Fi Protected Setup WPS lets you connect to a secure WiFi network without typing its password Instead press a button or enter a PIN NETGEAR calls WPS Push N Connect During the connection process the client gets the security settings from the router so that every device in the network has the sam...

Страница 25: ...connection and network This chapter describes the features that are available from the genie BASIC Home screen This chapter contains the following sections Internet Setup Basic Wireless Settings Attached Devices Parental Controls Guest Network ...

Страница 26: ...unneling protocol and enter the login name and password for your ISP If you want to change the login time out enter a new value in minutes No Enter the account and domain names only if needed 3 Enter the settings for the IP address and DNS server The default settings usually work fine If you have problems with your connection check the ISP settings 4 Click the Apply button 5 Click the Test button ...

Страница 27: ...and The connection automatically starts when outbound traffic to the Internet exists and automatically terminates when the idle time out period is exceeded Manually Connect You need to connect and disconnect manually For information about how to connect to the Internet see Connection Status on page 120 The Connect and Disconnect buttons in the Connection Status screen display only when the connect...

Страница 28: ...ic Wireless Settings You can view or configure the wireless network setup The router comes with preset WPA2 PSK security This means that the WiFi network name SSID wireless network password also referred to as the passphrase or network key and security option authentication and encryption protocol are preset in the factory You can find the preset SSID and password on the router label The preset SS...

Страница 29: ...mputer connected to your network or another wireless network in your area Some wireless devices automatically connect to the first open network without wireless security that they discover Does your wireless device or computer display on the Attached Devices screen If it does then it is connected to the network If you are not sure what the network name SSID or password is look on the label on your...

Страница 30: ... channel unless you experience interference shown by lost connections or slow data transfers If this happens experiment with different channels to see which is the best The default setting is Auto which means that the router selects a channel automatically Note When you use multiple access points it is better if adjacent access points use different channels to reduce interference The recommended c...

Страница 31: ...ect WPA PSK WPA2 PSK mixed mode WPA PSK TKIP WPA2 PSK AES WPA PSK WPA2 PSK is referred to as mixed mode which supports a combination of TKIP and AES encryption for both WPA and WPA2 clients For WPA clients this option supports speeds of up to 54 Mbps only For WPA2 clients this option supports speeds of up to 300 Mbps WPA WPA2 Enterprise This security option is not for home use but is typically use...

Страница 32: ...ents WPA clients are supported at speeds of up to 54 Mbps only WPA2 clients are supported at speeds of up 300 Mbps WPA WPA2 Enterprise supports five Extensible Authentication Protocol EAP authentication methods EAP TLS EAP TTLS MSCHAPv2 PEAPv0 EAP MSCHAPv2 PEAPv1 EAP GTC and EAP SIM To configure WPA WPA2 Enterprise security 1 Select BASIC Wireless 2 In the Security Options sections of the Wireless...

Страница 33: ...s of the Wireless Settings screen select the WEP radio button 3 In the Authentication Type list select one of the following types Automatic If you enter a passphrase in the Passphrase field and click the Generate button the four keys are automatically generated Shared Key If you select this option you must select one key and enter the value manually 4 In the Encryption Strength list select the enc...

Страница 34: ...cimal digits any combination of 0 9 A F The key values are not case sensitive For 128 bit WEP enter 26 hexadecimal digits any combination of 0 9 A F The key values are not case sensitive 6 Click the Apply button Attached Devices This screen displays all of the computers and devices that are currently connected to your wired and wireless networks View the Attached Devices Both authorized and unauth...

Страница 35: ...t change The MAC address is typically shown on the product label Connection Type The type of connection of the attached device 2 To make sure that all of the attached devices are authorized examine the devices carefully To increase security enable access control For more information see Set Up Access Control on page 35 3 Optional Click the Refresh button The information that is displayed is update...

Страница 36: ...e Turn on Access Control check box and click the Apply button A screen similar to the following displays The Access Rule radio buttons and the Allow and Block buttons become active Selecting the Turn on Access Control check box lets you block or allow computers or electronic devices from accessing your network You must select this check box before you can specify an access rule and use the Allow a...

Страница 37: ...h connection has its own MAC address and you must add both MAC addresses to the allowed list Block all new devices from connecting To block all new devices from connecting to your network select this radio button The access rule you select does not affect previously blocked or allowed devices This rule applies only to future devices joining your network after you apply these settings 5 To allow or...

Страница 38: ... website where you can learn more about Live Parental Controls or download the application The following screen displays Figure 6 Live Parent Controls screen To set up Live Parental Controls 1 On the Live Parental Controls screen click either the Windows Users or Mac Users button 2 Follow the onscreen instructions to download and install the NETGEAR Live Parental Controls Management utility ...

Страница 39: ...pted to log in or create a free account 4 Select the radio button that applies to you and click the Next button If you already have an OpenDNS account leave the Yes radio button selected If you do not have an OpenDNS account select the No radio button A screen displays that lets you set up a free OpenDNS account After you log on or create your account the filtering level screen displays ...

Страница 40: ... 6 Click the Take me to the status screen button Parental controls are now set up for the router The dashboard shows Parental Controls as enabled The next time that you select Parental Controls on the BASIC Home screen you can sign in to your free OpenDNS account and manage the parental controls Figure 7 Sign in to your OpenDNS account screen ...

Страница 41: ...ocal Network If this check box is selected any user who connects to this SSID has access to your local network not just Internet access This check box is selected by default Enable Wireless Isolation If this check box is selected wireless devices that join the network can use the Internet but cannot access each other or access Ethernet devices on the network By default this check box is cleared 4 ...

Страница 42: ...Router WNR2500 page 32 and WEP on page 33 By default the wireless guest network has no security no authentication or encryption However NETGEAR recommends that you do select a security option 6 Click the Apply button Your changes are saved ...

Страница 43: ...following sections Setup Wizard WPS Wizard Setup Menu WAN Setup LAN Setup QoS Setup The following menu selections that you can access from the ADVANCED Home screen are described in separate chapters Security For information see Chapter 5 Security Administration For information see Chapter 6 Administration Advanced Setup For information see Chapter 7 Advanced Settings ...

Страница 44: ...no longer launches automatically but you can launch the Setup Wizard manually To launch the Setup Wizard 1 Select ADVANCED Setup Wizard A screen similar to the following displays 2 Select the Yes radio button and click the Next button The next screen displays If you select the No I want to configure the router myself radio button the Internet Setup screen displays For information about the Interne...

Страница 45: ...utton or locate its WPS PIN To use the WPS Wizard 1 Select ADVANCED WPS Wizard The Add WPS Client screen displays 2 Click the Next button The screen that displays lets you select the method for adding the client 3 Select one of the following radio buttons Push Button To use the push button method do the following a Either click the WPS radio button on this screen or press the WPS button that is on...

Страница 46: ...DVANCED Setup to display the Setup menu The following selections are available Internet Setup This link is a shortcut to the same Internet Setup screen that you can access from the dashboard on the BASIC Home screen For information see Internet Setup on page 26 Wireless Setup This link is a shortcut to the same Wireless Settings screen that you can access from the dashboard on the BASIC Home scree...

Страница 47: ...h as Syn flood Smurf Attack Ping of Death Teardrop Attack UDP Flood ARP Attack Spoofing ICMP Null Scan and many others By default this check box is cleared Default DMZ Server A demilitarized zone DMZ server can be helpful when you play online games and use videoconferencing Be careful when you use this feature because it makes the firewall security less effective For more information see Default D...

Страница 48: ...over IP VoIP applications do not function well with the Session Initiation Protocol SIP Application Layer Gateway ALG Selecting the check box to turn off the SIP ALG might enable connected VoIP devices to create and accept a VoIP call through the router By default this check box is cleared Default DMZ Server The default DMZ server feature is helpful when you use some online games and videoconferen...

Страница 49: ...but cause another WARNING An incorrect MTU setting can cause Internet communication problems such as the inability to access certain websites frames within websites secure login pages or FTP or POP servers Leave the MTU unchanged unless one of these situations occurs You have problems connecting to your ISP or other Internet service and technical support of either the ISP or NETGEAR recommends cha...

Страница 50: ...76 Typical value to connect to dial up ISPs To change the MTU size 1 Select ADVANCED Setup WAN Setup The WAN Setup screen displays 2 In the MTU Size field enter a new size from 64 through 1500 3 Click the Apply button LAN Setup The LAN Setup screen allows configuration of LAN IP services such as Dynamic Host Configuration Protocol DHCP and Routing Information Protocol RIP The router is shipped pre...

Страница 51: ... Click the Apply button LAN Setup Screen Settings The following settings are available in the LAN TCP IP section IP Address The LAN IP address of the router by default 192 168 1 1 IP Subnet Mask The LAN subnet mask of the router by default 255 255 255 0 Combined with the IP address the IP subnet mask allows a device to know which other addresses are local to it and which must be reached through a ...

Страница 52: ...ses on the LAN For most applications the default DHCP and TCP IP settings of the router function well You can specify the pool of IP addresses that are assigned by setting the starting IP address and ending IP address These addresses should be part of the same IP address subnet as the router s LAN IP address Using the default addressing scheme the default range is 192 168 1 2 192 168 1 254 althoug...

Страница 53: ... time it accesses the router s DHCP server Reserved IP addresses should be assigned to computers or servers that require permanent IP settings To reserve an IP address 1 Select ADVANCED Setup LAN Setup The LAN Setup screen displays 2 In the Address Reservation section of the screen click the Add button A screen similar to the following displays 3 In the IP Address field type the IP address to assi...

Страница 54: ...ced feature that you can use to prioritize some types of traffic ahead of others The router can provide QoS prioritization over the wireless link and on the Internet connection You use the QoS Setup screen to set up QoS features Wi Fi Multimedia Quality of Service for Wireless Traffic The router supports Wi Fi Multimedia Quality of Service WMM QoS to prioritize wireless voice and video traffic ove...

Страница 55: ...tions and online games that can benefit from QoS handling By default QoS is disabled for Internet traffic the default QoS rules and any custom QoS rules that you created are not activated and no traffic is prioritized To enable QoS for Internet traffic and activate the QoS rules 1 Select ADVANCED Setup QoS Setup A screen similar to the following displays 2 Select the Turn Internet Access QoS On ch...

Страница 56: ... and a description 3 Select the radio button next to the QoS policy that you want to edit or delete and do one of the following To remove the QoS policy from the table click the Delete button To edit the QoS policy click the Edit button The QoS Priority Rules screen displays a To change the policy settings follow the instructions in the following sections b When you are done on the QoS Priority Ru...

Страница 57: ...reen displays 2 Click the Setup QoS rule button The existing QoS rules display 3 Click the Add Priority Rule button The QoS Priority Rules screen displays 4 In the Priority Category list select either Applications or Online Gaming Applications The Applications list lets you select existing applications but scroll down to the bottom to select Add a new application The screen adjusts Online Gaming T...

Страница 58: ...DP 8 In the Starting Port and Ending Port fields specify the port number or range of port numbers that the application or game uses 9 Click the Apply button The rule is saved in the QoS policy table on the QoS Setup screen Create a QoS Rule for a Router LAN Port To create a QoS policy for a device connected to one of the router s LAN ports 1 Select ADVANCED Setup QoS Setup The QoS Setup screen dis...

Страница 59: ... to other applications and traffic when accessing the Internet Select Highest High Normal or Low 8 Click the Apply button The rule is saved in the QoS policy table on the QoS Setup screen Create a QoS Rule for a MAC Address To create a QoS policy for traffic from a specific MAC address 1 Select ADVANCED Setup QoS Setup The QoS Setup screen displays 2 Click the Setup QoS rule button The existing Qo...

Страница 60: ...lly 8 From the Priority list select the priority that this traffic should receive relative to other applications and traffic when accessing the Internet Select Highest High Normal or Low 9 Click the Apply button The rule is saved in the QoS policy table on the QoS Setup screen To edit or delete a MAC address on the MAC Device List 1 Select ADVANCED Setup QoS Setup The QoS Setup screen displays 2 C...

Страница 61: ... to the bandwidth that is available for traffic from the router to the Internet To set the maximum uplink bandwidth 1 Select ADVANCED Setup QoS Setup A screen similar to the following displays 2 Select the Turn Bandwidth Control On check box 3 Select the Automatically check Internet Uplink bandwidth radio button 4 Click the Check button The router detects the available uplink bandwidth After about...

Страница 62: ...genie ADVANCED Home 62 N450 Wireless Router WNR2500 7 Click the Apply button ...

Страница 63: ...aching the computers and other devices connected to your network This chapter includes the following sections Keyword Blocking of HTTP Traffic Port Filtering to Block Services Schedule Blocking Security Event Email Notifications For information about parental controls see Parental Controls on page 38 For information about access control see Set Up Access Control on page 35 ...

Страница 64: ...screen see Schedule Blocking on page 68 Always Turn on keyword blocking all the time independent of the settings on the Schedule screen 3 In the Type keyword or domain name here field enter a keyword or domain and click the Add Keyword button To add more keywords or domains repeat this step The Keyword list supports up to 32 entries Here are some sample entries If you specify the keyword xxx the U...

Страница 65: ...ss depend on the IP address that is assigned to the router on the LAN Setup screen 4 Click the Apply button Port Filtering to Block Services Services are functions performed by server computers at the request of client computers For example web servers serve web pages time servers serve time and date information and game hosts serve data about other players moves When a computer on the Internet se...

Страница 66: ...ocking first find out which port number or range of numbers the application uses To block services 1 Select ADVANCED Security Block Services A screen similar to the following displays 2 Select one of the service blocking options by default Never is selected Per Schedule Turn on service blocking according to the settings on the Schedule screen see Schedule Blocking on page 68 Always Turn on service...

Страница 67: ...rt number enter that number in both fields c Type a descriptive name in the Service Type User Defined field 7 Select the radio button for the IP address configuration that you want to block and enter the IP addresses You can block the specified service for a single computer a range of computers with consecutive IP addresses or all computers on your network 8 Click the Add button The application or...

Страница 68: ...schedule blocking 1 Select ADVANCED Security Schedule A screen similar to the following displays 2 Set up the schedule for blocking keywords and services Days to Block Select days on which you want to apply blocking by selecting one or more individual check boxes or select Every Day to select the check boxes for all days Time of Day to Block Select a start and end time in 24 hour format or select ...

Страница 69: ...be able to find this information in the configuration screen of your email program When you leave this field blank the router does not send log and alert messages 4 Enter the email address to which logs and alerts are sent in the Send to This E mail Address field This email address is also used as the sender s email address When you leave this field blank the router does not send log and alert mes...

Страница 70: ...y emailed to the specified email address You can also select the log that is sent when the log is full Note Whatever option you select after the log is sent the log is cleared from the router s memory If the router cannot email the log file the log buffer might fill up In this case the router overwrites the log and discards its contents 8 Click the Apply button ...

Страница 71: ...irmware View and Configure Logs Manage the Configuration File For information about changing the password of your router see Change the Password on page 22 For information about upgrading or checking the status of your router over the Internet see Remote Management on page 100 For information about monitoring the volume of Internet traffic passing through your router s Internet port see Traffic Me...

Страница 72: ...mware and update your router 1 Select ADVANCED Administration Firmware Upgrade A screen similar to the following displays 2 Click the Check button If new firmware is available the router detects it and displays the Firmware Upgrade Assistant screen 3 To update the router to the new firmware click the Yes button 4 Optional If you have manually downloaded new firmware from the NETGEAR support websit...

Страница 73: ... to three minutes and the upgrade process typically takes about one minute To determine whether you need to reconfigure the router after upgrading read the new firmware release notes View and Configure Logs The log is a detailed record of websites that users have accessed or attempted to access router operation DoS attacks and port scans wireless access and other information Up to 256 entries are ...

Страница 74: ...ter user interface Router operation startup get time and so on Log router operation events such as startup Internet connection firmware initialization and time synchronization Known DoS attacks and Port Scans Log DoS attacks and port scans Port Forwarding Port Triggering Log port forwarding and port triggering events Wireless access Log access by wireless clients Turn off wireless signal by schedu...

Страница 75: ...ettings To restore configuration settings that you backed up 1 Select ADVANCED Administration Backup Settings The Backup Settings screen displays 2 To find the cfg file click the Browse button 3 Select the file and then click the Restore button The file is uploaded to the router The router reboots WARNING Do not interrupt the reboot process Erase Under some circumstances for example if you move th...

Страница 76: ...n To erase the configuration and restore the factory default settings 1 Select ADVANCED Administration Backup Settings The Backup Settings screen displays 2 Click the Erase button 3 To confirm the action click the Yes button The router reboots WARNING Do not interrupt the reboot process Erasing sets the user name to admin the password to password and the LAN IP address to 192 168 1 1 and enables t...

Страница 77: ...up for unique situations such as when remote access from the Internet by IP address or domain name is needed This chapter includes the following sections Advanced Wireless Settings Wireless Access Point Wireless Distribution System Port Forwarding and Port Triggering Configuration Concepts Set Up Port Forwarding to Local Servers Set Up Port Triggering Dynamic DNS Static Routes Remote Management Un...

Страница 78: ...s A screen similar to the following displays 2 To completely turn off the wireless radio of the router clear the Enable Wireless Router Radio check box When the wireless radio is disabled you can still use the router by connecting computers to the router with an Ethernet cable By default the wireless radio is enabled 3 To increase the wireless speed to the maximum supported speed clear the Enable ...

Страница 79: ...nal from your router at times when you do not need a wireless connection For example you could turn it off for the weekend if you leave town To configure and enable the wireless schedule 1 Select ADVANCED Advanced Setup Wireless Settings The Advanced Wireless Settings screen displays 2 Click the Add a new period button The screen adjusts 3 Use the lists radio buttons and check boxes to set up a pe...

Страница 80: ...cally disabled after three failed connection attempts If the PIN is automatically disabled it remains so until you restart the router While the PIN is disabled the WPS LED blinks slowly Turn off automatic disabling of the PIN To change the WPS settings for your wireless network 1 Select ADVANCED Advanced Setup Wireless Settings The Advanced Wireless Settings screen displays The router s PIN is sho...

Страница 81: ...y button Wireless Access Point The router can function in access point AP mode instead of regular router mode In AP mode the router can function as a bridge between wireless clients and another router or gateway in your network that connects to the Internet When the router functions in AP mode many router functions are disabled but wireless clients can connect to the router You can still access th...

Страница 82: ...You could also disable the wireless radio on the other router or gateway and use your router only for wireless client access 4 Click the Apply button Note When you click the Apply button the IP address of the router changes and you are disconnected To reconnect close and restart your web browser and type http www routerlogin net Wireless Distribution System You can set up the router to be used as ...

Страница 83: ...ess repeater The router sends all traffic from its local wireless or wired computers to a remote access point To configure this mode you must know the MAC address of the remote parent access point For you to set up a wireless network in a WDS the following conditions must be met for both access points Both access points must use the same SSID wireless channel and encryption mode Both access points...

Страница 84: ...e base station 1 Select ADVANCED Advanced Setup Wireless Repeating Function The Wireless Repeating Function screen displays The wireless MAC address of the router displays onscreen 2 Select the Enable Wireless Repeating Function check box 3 Select the Wireless Base Station radio button 4 To prevent wireless clients from associating with the base station and allow LAN client associations only selec...

Страница 85: ...tion with a non NETGEAR access point as the repeater you might need to change more configuration settings In particular you should disable the DHCP server function on the access point that functions as the repeater To configure the router as a repeater 1 Select ADVANCED Advanced Setup Wireless Repeating Function The Wireless Repeating Function screen displays The wireless MAC address of the router...

Страница 86: ... need to create exceptions to this rule for these purposes To allow remote computers on the Internet to access a server on your local network To allow certain applications and games to work correctly when your router does not recognize their replies Your router provides two features for creating these exceptions port forwarding and port triggering The next sections provide background information t...

Страница 87: ... www example com 4 The web server at www example com composes a return message with the requested web page data The web server then sends this reply message to your router The return message contains the following address and port information Source address The IP address of www example com Source port number 80 which is the standard port number for a web server process Destination address The pub...

Страница 88: ...our computer and the IRC server Your router stores the original information performs Network Address Translation NAT on the source address and port and sends this request message through the Internet to the IRC server 4 Noting your port triggering rule and having observed the destination port number of 6667 your router creates an additional session entry to send any incoming port 113 traffic to yo...

Страница 89: ...ic IP address of your router The remote computer composes a web page request message with the following destination information Destination address The IP address of www example com which is the address of your router Destination port number 80 which is the standard port number for a web server process The remote computer then sends this request message through the Internet to your router 2 Your r...

Страница 90: ...t Up Port Forwarding to Local Servers Using the port forwarding feature you can allow certain types of incoming traffic to reach servers on your local network For example you might want to make a local web server FTP server or game server visible and available to the Internet To configure the router to forward specific incoming protocols to computers on your local network use the Port Forwarding s...

Страница 91: ...uter that provides this service 4 Click the Add button The service is added to the table onscreen Add a Custom Service To define a service game or application that does not display in the Service Name list you must first find out which port number or range of numbers the application uses You can usually find this information by contacting the publisher of the application or user groups or newsgrou...

Страница 92: ...ber of the range in the External Ending Port field 6 If the internal port numbers are the same as the external port numbers select the Use the same port range for Internal port check box If they are not use the Internal Starting Port and Internal Ending Port fields to enter the port numbers 7 In the Internal IP Address field enter the IP address of your local computer that provides this service Yo...

Страница 93: ... address or a dynamic IP address using DHCP address reservation In this example your router always gives your web server an IP address of 192 168 1 33 2 On the Port Forwarding Port Triggering screen configure the router to forward the HTTP service to the local address of your web server at 192 168 1 33 HTTP port 80 is the standard protocol for web servers 3 Optional Register a host name with a Dyn...

Страница 94: ...omputer that needs them and can close the ports when they are no longer needed Note If you use applications such as multiplayer gaming peer to peer connections real time communications such as instant messaging or remote assistance enable Universal Plug and Play UPnP See Universal Plug and Play on page 102 To set up port triggering you must know which inbound ports the application needs Also you m...

Страница 95: ... triggering is disabled However any port triggering configuration information you added to the router is retained even though it is not used 4 In the Port Triggering Time out field enter a value up to 9999 minutes The default value is 20 minutes This value controls the inactivity timer for the designated inbound ports The inbound ports close when the inactivity time expires because the router cann...

Страница 96: ...fic port that should open the inbound ports 10 Enter the inbound connection port information in the Connection Type Starting Port and Ending Port fields 11 Click the Apply button The service is added to the Port Triggering Portmap Table on the Port Forwarding Port Triggering screen By default the service is enabled that is the Enable check box is selected To edit or delete a port triggering entry ...

Страница 97: ...ds traffic directed at your domain to your frequently changing IP address If your ISP assigns a private WAN IP address such as 192 168 x x or 10 x x x the Dynamic DNS service does not work because private addresses are not routed on the Internet Your router contains a client that can connect to the Dynamic DNS service provided by DynDNS org First visit their website at http www dyndns org and obta...

Страница 98: ...he Dynamic DNS status click the Show Status button Static Routes Static routes provide more routing information to your router Under usual circumstances the router has adequate routing information after it has been configured for Internet access and you do not need to configure more static routes You must configure static routes only for unusual cases such as multiple routers or multiple IP subnet...

Страница 99: ...ust define a static route telling your router that 134 177 0 0 should be accessed through the ISDN router at 192 168 1 100 In this example The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134 177 x x addresses The Gateway IP Address field specifies that all traffic for these addresses should be forwarded to the ISDN router at 192 168 1 100 A metric...

Страница 100: ... but if this link is a direct connection set it to 1 10 Click the Apply button The route is added to the table on the Static Routes screen To edit or delete a static route 1 Select ADVANCED Advanced Setup Static Routes The Static Routes screen displays 2 In the table select the radio button next to the route that you want to edit or delete 3 To edit the route click the Edit button The Static Route...

Страница 101: ...r radio button Enter the IP address that is allowed access To allow access from a range of IP addresses on the Internet select the IP Address Range radio button To define the allowed range enter a beginning and ending IP address To allow access from any IP address on the Internet select the Everyone radio button 4 Specify the port number for accessing the router user interface Normal web browser a...

Страница 102: ...ay Universal Plug and Play UPnP helps devices such as Internet appliances and computers to access the network and connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the network Note If you use applications such as multiplayer gaming peer to peer connections or real time communications such as instant messaging or remote ass...

Страница 103: ...The time to live for the advertisement is measured in hops steps for each UPnP packet sent Hops are the steps a packet takes between routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctly it might be necessary to increase ...

Страница 104: ...hat is in use If your Internet connection does not use PPPoE DHCP a fixed IP address or pass through but is IPv6 select Auto Config Note For IPv6 address requirements and detailed information about IPv6 Internet connection types see the following sections 3 Click the Apply button Requirements for Entering IPv6 Addresses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are se...

Страница 105: ... is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not...

Страница 106: ...when the packet is not in the connection record This function has two modes Specify the mode by selecting one of the following radio buttons Secured In the secured mode which is the default mode the router inspects both TCP and UDP packets Open In the open mode the router inspects UDP packets only 6 Click the Apply button IPv6 Auto Config To set up an IPv6 Internet connection through auto configur...

Страница 107: ...he router assigns IPv6 addresses to the devices on your home network the LAN by selecting one of the following radio buttons Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting 6 Optional Select the Use This Interface ID check box and specify the interface ID that you want to be...

Страница 108: ...ot Available 3 Configure the remote 6to4 relay router settings by selecting one of the following radio buttons Auto Your router uses any remote relay router that is available on the Internet This is the default setting Static IP Address Enter the static IPv4 address of the remote relay router Your IPv6 ISP provides this address Note The remote relay router is the router to which your router create...

Страница 109: ...his packet when the packet is not in the connection record This function has two modes Specify the mode by selecting one of the following radio buttons Secured In the secured mode which is the default mode the router inspects both TCP and UDP packets Open In the open mode the router inspects UDP packets only 7 Click the Apply button IPv6 Pass Through In pass through mode the router works as a Laye...

Страница 110: ...ify the DNS servers the router uses the DNS servers that are configured for the IPv4 Internet connection on the Internet Setup screen see Internet Setup on page 26 4 Specify how the router assigns IPv6 addresses to the devices on your home network the LAN by selecting one of the following radio buttons Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might n...

Страница 111: ...uter inspects both TCP and UDP packets Open In the open mode the router inspects UDP packets only 7 Click the Apply button IPv6 DHCP To set up an IPv6 Internet connection with a DHCP server 1 Select ADVANCED Advanced Setup IPv6 The IPv6 screen displays 2 In the Internet Connection Type list select DHCP The screen adjusts The router automatically detects the information in the following fields Rout...

Страница 112: ...or the IPv4 ISP here For example if your ISP mail server is mail xxx yyy zzz you would type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 5 Configure the LAN setup and IPv6 filtering settings as explained in Step 3 through Step 5 of the procedure to s...

Страница 113: ...this field blank Note The default setting of the Connection Mode field is Always On to provide a steady IPv6 connection The router never terminates the connection If the connection is terminated for example when the modem is turned off the router attempts to reestablish the connection immediately after the PPPoE connection becomes available again 6 Specify how the router assigns IPv6 addresses to ...

Страница 114: ...eter Traffic metering allows you to monitor the volume of Internet traffic passing through your router s Internet port With the traffic meter utility you can set limits for traffic volume set a monthly limit and get a live update of traffic usage To start monitoring Internet traffic 1 Select ADVANCED Advanced Setup Traffic Meter A screen similar to the following displays 2 To enable the traffic me...

Страница 115: ... in the Round up data volume for each connection by field 5 In the Traffic Counter section set up the traffic counter to begin at a specific time and date of each month If you want the traffic counter to start immediately click the Restart Counter Now button 6 In the Traffic Control section specify whether a warning message is issued before the monthly traffic limit of MB or hours is reached By de...

Страница 116: ... traffic This chapter describes how to monitor your router and network traffic This chapter includes the following sections Router Status and Usage Information Screen Router Information Pane Internet Port Pane Wireless Settings Pane Guest Network Pane ...

Страница 117: ...tion Click the ADVANCED tab The screen that displays shows information about the router the Internet port the wireless settings and the guest network this screen is referred to as the Router Status screen Note The Router Status screen also displays when you select ADVANCED Advanced Home or ADVANCED Administration Router Status ...

Страница 118: ...ress that the Ethernet LAN port of the router uses The default is 192 168 1 1 DHCP Server Identifies whether the router s built in DHCP server is active for the LAN attached devices Internet Port Pane To display the Internet Port pane Click the ADVANCED tab The Router Status screen displays The Internet Port pane is located in the upper right of the screen The following information displays MAC Ad...

Страница 119: ...ort the four LAN Ethernet ports combined and the wireless LAN WLAN port Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The current transmission outbound bandwidth that...

Страница 120: ...n the Connection Status pop up screen DHCP Connection The content of the Connection Status pop up screen depends on the type of connection The following information displays for a DHCP connection IP Address The IP address that is assigned to the router Subnet Mask The subnet mask that is assigned to the router Default Gateway The IP address for the default gateway that the router communicates with...

Страница 121: ...at is assigned to the router Subnet Mask The subnet mask that is assigned to the router To establish the PPPoE connection manually click the Connect button To terminate the PPPoE connection manually click the Disconnect button To close the Connection Status screen click the Close Window button PPTP Connection The content of the Connection Status pop up screen depends on the type of connection The ...

Страница 122: ...eless devices that join the network can use the Internet but cannot access each other or access Ethernet devices on the network Wi Fi Protected Setup Indicates whether Wi Fi Protected Setup is configured for this network Guest Network Pane To display the Guest Network pane Click the ADVANCED tab The Router Status screen displays The Guest Network pane is located in the lower right of the screen Th...

Страница 123: ... you do not find the solution here visit the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router Cannot Access the Internet Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping Utility ...

Страница 124: ...the corresponding numbered router LAN port LED is lit Wireless Settings Make sure that the wireless settings in the computer and router match exactly For a wirelessly connected computer the wireless network name SSID and wireless security settings of the router and wireless computer must match exactly If you set up an access list in the Advanced Wireless Settings screen you must add each wireless ...

Страница 125: ...wer outlet Make sure that you are using the power adapter that NETGEAR supplied for this product If the Power LED blinks slowly and continuously the router firmware is corrupted This situation can happen if a firmware upgrade is interrupted or if the router detects a problem with the firmware If the error persists you have a hardware problem For recovery instructions or help with a hardware proble...

Страница 126: ...on to the connected modem or computer Be sure that you are using the correct cable When you connect the router s Internet port to a cable or DSL broadband modem use the cable that was supplied with the cable or DSL broadband modem This cable can be a standard straight through Ethernet cable or an Ethernet crossover cable WiFi LED Is Off If the WiFi LED stays off check to see if the WiFi On Off but...

Страница 127: ...s in this range check the connection from the computer to the router and reboot your computer If your router s IP address was changed and you do not know the current IP address clear the router s configuration to factory defaults This sets the router s IP address to 192 168 1 1 This procedure is explained in Factory Settings on page 134 Make sure that your browser has Java JavaScript or ActiveX en...

Страница 128: ...r network For more information see Sequence to Restart Your Network on page 124 If your router is still unable to obtain an IP address from the ISP the problem might be one of the following Your Internet service provider ISP might require a login program Ask your ISP whether it requires PPP over Ethernet PPPoE or some other type of login If your ISP requires a login the login name and password mig...

Страница 129: ...roubleshoot a PPPoE Internet Connection To troubleshoot a PPPoE Internet connection 1 Start your browser and select an external site such as http www netgear com 2 Access the router user interface at http www routerlogin net 3 Click the ADVANCED tab The Router Status screen displays 4 On the Internet Port pane click the Connection Status button For more information see Connection Status on page 12...

Страница 130: ...ess network WEP WPA or WPA2 If you want to view the wireless settings select BASIC Wireless Settings For more information see Basic Wireless Settings on page 28 If your wireless device finds your network but the signal strength is weak check these conditions Is your router too far from your computer or too close Place your computer near the router but at least 6 feet 2 meters away and see whether ...

Страница 131: ...red on your computer Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet Test the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly test the path from your computer to a remote device 1 From the Windows toolbar click the Start button and select Run 2 In the field provided type ping n 10 IP...

Страница 132: ...rnet Settings screen Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem If this is the case configure your router to clone or spoof the MAC address fr...

Страница 133: ... A A Supplemental Information Additional details This appendix provides factory default settings and technical specifications for the N450 Wireless Router WNR2500 Factory Settings Technical Specifications ...

Страница 134: ... Port speed AutoSensing Local area network LAN LAN IP 192 168 1 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 1 2 to 192 168 1 254 Time zone United States is Pacific Time otherwise varies by region Time zone adjusted for daylight saving time Disabled Wireless Wireless communication Enabled SSID name Preset For information see the router label For a description of the router la...

Страница 135: ... 22 Class B C Tick N10947 LAN 10BASE T or 100BASE Tx RJ 45 WAN 10BASE T or 100BASE Tx RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the entry for Transmission speed in the previous table Radio data rates Auto Rate Sensing Data encoding standards IEEE 802 11n version 2 0 IEEE 802 11n IEEE 802 11g IEEE 802 11b 2 4 GHz Maximum computers per wireless network Li...

Страница 136: ...ates and Switzerland This device may not be used for setting up outdoor radio links in France and in some areas the RF output power may be limited to 10 mW EIRP in the frequency range of 2454 2483 5 MHz For detailed information the end user should contact the national spectrum authority in France FCC Requirements for Operation in the United States FCC Information to User This product does not cont...

Страница 137: ...et only channel 1 11 can be operated Selection of other channels is not possible Pour les produits disponibles aux États Unis Canada du marché seul le canal 1 à 11 peuvent être exploités Sélection d autres canaux n est pas possible This device and its antenna s must not be co located or operation in conjunction with any other antenna or transmitter Cet appareil et son antenne s ne doit pas être co...

Страница 138: ...rce de rayonnement et votre corps Interference Reduction Table The following table shows the recommended minimum distance between NETGEAR equipment and household appliances to reduce interference in feet and meters Household Appliance Recommended Minimum Distance in feet and meters Microwave ovens 30 feet 9 meters Baby monitor analog 20 feet 6 meters Baby monitor digital 40 feet 12 meters Cordless...

Страница 139: ...les checking 124 changes not saved router 129 channel wireless 30 coexistence 20 40 MHz disabling 78 compliance 136 configuration file managing 74 connecting wirelessly operating range 12 connection status 120 contents box 8 crossover cable 126 CTS RTS threshold 79 custom service port forwarding 91 D dashboard described 21 data packets fragmented 49 DDNS Dynamic DNS 97 default DMZ server 48 defaul...

Страница 140: ...h 119 inbound traffic allowing or blocking 86 interference 78 Internet connection setting up 26 status 120 troubleshooting 19 128 Internet LED described 10 troubleshooting 126 Internet port manually setting up 26 Setup Wizard using to connect 19 45 viewing settings 118 Internet Relay Chat IRC 88 Internet service provider ISP account information 18 setting up connection 27 Internet services blockin...

Страница 141: ...s through IPv6 Internet connection 109 password recovery administrative 23 password default 20 path testing 130 permanent IP address 27 PIN method WPS 46 PIN viewing and configuring 80 ping responding to 47 troubleshooting 130 plug and play 102 Point to Point Tunneling Protocol PPTP Internet connection 27 viewing connection status 121 policies QoS 56 port filtering 66 port forwarding concepts 86 c...

Страница 142: ...Protocol Application Layer Gateway SIP ALG 48 settings default list of 134 restoring 75 Setup Wizard 44 shared key WEP 33 signal strength troubleshooting 130 SIP ALG Session Initiation Protocol Application Layer Gateway 48 sites blocking 64 SMTP server 69 software upgrading 20 72 version 118 specifications technical 135 SSID described 30 product label 12 stateful packet inspection SPI firewall 106...

Страница 143: ...hannel 30 wireless connections operating range 12 troubleshooting 130 wireless devices adding to network 23 wireless distribution system WDS 82 wireless isolation 41 Wireless LED described 10 troubleshooting 126 wireless mode 30 wireless network name SSID broadcasting 30 described 30 product label 12 wireless network settings 30 wireless radio disabling 78 wireless repeating 82 wireless security o...

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