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12

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might
experience with your Orbi router and a satellite, if one is connected to your router. If
you do not find the solution here, check the NETGEAR support site at
netgear.com/support for product and contact information.

This chapter includes the following sections:

•

•

Troubleshoot the mobile broadband Internet connection

•

The router and satellite do not sync

•

You cannot access the Internet

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You cannot log in to the router

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Troubleshoot Internet browsing

•

Troubleshoot PPPoE

•

Troubleshoot WiFi connectivity

•

Troubleshoot your network using the ping utility

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Содержание LBR20

Страница 1: ...User Manual 4G LTE WiFi Orbi Router Model LBR20 NETGEAR Inc 350 E Plumeria Drive June 2020 San Jose CA 95134 USA 202 12058 01 ...

Страница 2: ... For regulatory compliance information including the EU Declaration of Conformity visit https www netgear com about regulatory See the regulatory compliance document before connecting the power supply For NETGEAR s Privacy Policy visit https www netgear com about privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditio...

Страница 3: ...r web interface 17 Change the language 18 Chapter 3 Manage the Mobile Broadband Connection Internet connection over mobile broadband 20 Orbi features that do not apply to a mobile broadband connection 20 Use the Setup Wizard to detect the mobile broadband Internet connection 21 Set up automatic failover 21 Change the Internet connection mode to wired Internet only or mobile broadband only 22 Chang...

Страница 4: ...rols using the Orbi router web interface 50 Enable Circle smart parental controls using the Orbi app 51 Activate and manage NETGEAR Armor using the Orbi app 52 Allow or block access to your network 52 Use keywords to block Internet sites 53 Delete keywords that are used to block Internet sites 55 Avoid blocking on a trusted computer 55 Block services from the Internet 56 Schedule when to block Int...

Страница 5: ...LAN tag group 88 Set up a bridge for a port group 88 Set up a bridge for a VLAN tag group 89 Chapter 8 Manage Your Network Update the firmware on the router 92 Check for firmware updates 92 Manually update the router firmware 93 Check for LTE module firmware updates 94 Manually update the router LTE module firmware 95 Change the admin password 95 Enable admin password reset 96 Reset the admin pass...

Страница 6: ... home 121 Chapter 10 Customize Internet Traffic Rules for Ports Manage port forwarding to a local server 123 Set up port forwarding to a local server 123 Add a custom port forwarding service 124 Edit a port forwarding service 125 Delete a port forwarding entry 126 Application example Make a local web server public 126 How the router implements the port forwarding rule 127 Manage port triggering 12...

Страница 7: ...trength of the mobile broadband connection 146 Sequence to restart your wired network 147 WiFi settings 147 Network settings 147 Troubleshoot the mobile broadband Internet connection 147 The router and satellite do not sync 148 You cannot access the Internet 150 You cannot log in to the router 151 Troubleshoot Internet browsing 151 Troubleshoot PPPoE 152 Troubleshoot WiFi connectivity 153 Troubles...

Страница 8: ... streaming and gaming everywhere in your home This manual describes how to manage your 4G LTE WiFi Orbi Router from the Orbi router web interface If you install an optional satellite you can manage your Orbi satellite from the Orbi router web interface This chapter contains the following sections Orbi router LED behavior Connect your router to a mobile broadband network Download the NETGEAR Orbi a...

Страница 9: ...r Power LED Power is on Solid green The router is booting Solid amber The router s firmware is resetting to its factory default settings Blinking amber The router s firmware is corrupted Blinking red Power is not supplied Off Ring LED The router is booting or someone pressed the Sync button Pulsing white The router is resetting to its factory default settings Solid white The router cannot connect ...

Страница 10: ... SIM card 3 Connect the power adapter to your router and plug the power adapter into an outlet The Power LED lights 4 Wait for the router s ring LED to light white Your router tries to connect to the mobile broadband network automatically This process might take up to 10 minutes If the router cannot connect you might need to enter your SIM card s Personal Identification Number PIN manually set you...

Страница 11: ...e mobile broadband Internet connection through the nano SIM card that you installed If you configure automatic failover see Set up automatic failover on page 21 the router automatically starts using the mobile broadband Internet connection if the wired modem s Internet connection goes down IMPORTANT After you connect your router to a wired modem access the router web interface and configure the ro...

Страница 12: ...e power adapter to your router and plug the power adapter into an outlet The Power LED lights You can now access the router web interface see Connect to Your Network and Access the Router on page 13 and configure the router s WAN LAN1 port to function as a WAN port see Change the function of the WAN LAN1 port on page 67 User Manual 12 Overview 4G LTE WiFi Orbi Router Model LBR20 ...

Страница 13: ...nect to Your Network and Access the Router This chapter contains the following sections Connect to the Orbi network Router label Types of logins Use a web browser to access the router Change the language 13 ...

Страница 14: ...and select the WiFi network The WiFi network name is on the router label Note If you bought a satellite the default WiFi network name for the satellite is different from the default WiFi network name for the router 3 Join the WiFi network and enter the WiFi password The password is on the router label Your WiFi enabled computer or mobile device connects to the WiFi network Wired connection You can...

Страница 15: ...hen Types of logins Mobile broadband service login The login information that your LTE provider gave you logs you in to your mobile broadband network Internet service Your LTE provider gave you this login information in an email a letter or in some other way If you cannot find this login information contact your LTE provider Wired Internet service login The login that your Internet service provide...

Страница 16: ...ed Internet service provider ISP typically gives you all the information needed to connect to the Internet For wired DSL service you might need the following information to set up your router The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address settings special deployment by ISP this setting is rare If you cannot locate this information ask ...

Страница 17: ... to a static or fixed IP address this setting is uncommon change it to obtain an IP address automatically from the router 6 If the router does not connect to the Internet do the following a Review your settings b Make sure that you selected the correct options and typed everything correctly c Make sure that the nano SIM card is installed correctly d Contact your LTE provider or wired Internet prov...

Страница 18: ...ange the language 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 In the upper right ...

Страница 19: ...ings This chapter contains the following sections Internet connection over mobile broadband Orbi features that do not apply to a mobile broadband connection Use the Setup Wizard to detect the mobile broadband Internet connection Set up automatic failover Change the Internet connection mode to wired Internet only or mobile broadband only Change the LTE provider s access point name Change the mobile...

Страница 20: ...ust connect see Change the LTE provider s access point name on page 23 If you do not want the router to connect automatically to the mobile broadband network change the default autoconnect option see Change the Internet connection mode to wired Internet only or mobile broadband only on page 22 Orbi features that do not apply to a mobile broadband connection When the router Is using a wired Interne...

Страница 21: ... Next button The Setup Wizard searches your mobile broadband Internet connection to determine your LTE provider configuration and checks your operation mode Set up automatic failover The router can use a wired Internet connection with automatic failover support so that you can connect the router to an existing DSL cable or fiber optic modem see Optional Connect your router to a wired modem on page...

Страница 22: ...ect Use WAN Ethernet with mobile as back up in case of failure The router uses a wired Internet connection by default and fails over to mobile broadband only if the wired Internet connection is down 6 Click the Apply button Your settings are saved Change the Internet connection mode to wired Internet only or mobile broadband only By default the Internet connection mode is to always use a mobile br...

Страница 23: ...ct the router to a wired modem the router does not use the wired Internet connection This is the default selection Disable 3G 4G connection The router does not use the mobile broadband connection If you connect the router to a wired modem the router uses the wired Internet connection only 6 Click the Apply button Your settings are saved Change the LTE provider s access point name By default the ro...

Страница 24: ...ts the router connect to either the LTE provider s 4G or 3G network band In some situations you might want to set the network mode to either the 4G or 3G band To change the mobile broadband network mode 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is a...

Страница 25: ... that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup Internet Setup Mobile Broadband Settings The Mobile Broadband Settings page d...

Страница 26: ...e Authentication Protocol CHAP MsChapV2 The mobile broadband network uses Microsoft CHAP version 2 MS CHAP v2 By default the selection from the menu is None 8 Click the Apply button Your settings are saved Enter the PIN or PUK Many SIM cards require a Personal Identification Number PIN Without the PIN your router might not be able to connect to the mobile broadband network If you do not know your ...

Страница 27: ...etting does not need to be changed The default setting is to allow the router to roam However if you use the router at different locations or you use different SIM cards you might want to change the roaming setting To change the roaming setting 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin...

Страница 28: ... is selected and the router can roam If you clear the check box the router cannot roam 6 Click the Apply button Your settings are saved User Manual 28 Manage the Mobile Broadband Connection 4G LTE WiFi Orbi Router Model LBR20 ...

Страница 29: ... your wired Internet connection is to allow Orbi to detect the wired Internet connection when you first access the router with a web browser You can also customize or manually specify your wired Internet settings This chapter contains the following sections Use the Setup Wizard Manually set up the Internet connection Manage an IPv6 Internet connection Change the MTU size 29 ...

Страница 30: ... page displays 5 Select the Yes radio button If you select No you are taken to the Internet Setup page see Manually set up the Internet connection on page 30 6 Click the Next button The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration and checks your operation mode Manually set up the Internet connection You can view or change the router ...

Страница 31: ...ress IP subnet mask and the gateway IP address that your ISP assigned The gateway is the ISP router to which your router connects 9 Select a Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter...

Страница 32: ...e is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Internet The Internet Setup page displays 5 Select the Does your Internet connection require a login Yes radio button The page adjusts 6 From the Internet Service Provider menu select the encapsulation method The selections are ...

Страница 33: ...r DNS radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 14 Select a Router MAC Address radio button Use Default ...

Страница 34: ...tomatically To set up an IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displ...

Страница 35: ...tection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 ...

Страница 36: ...ace ID check box and specify the interface ID to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 8 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only 9 Click t...

Страница 37: ... enter a domain name You can type the domain name of your IPv6 ISP Do not enter the domain name for the IPv4 ISP here For example if your ISP s mail server is mail xxx yyy zzz type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 8 Select an IPv6 Domain ...

Страница 38: ...obile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Internet Connecti...

Страница 39: ...setting This setting specifies how the router assigns IPv6 addresses to the devices on your home network 9 Optional Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 10 Select an IPv6 Filtering radio button Se...

Страница 40: ...rk 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 In the Internet Connection Type menu select 6rd The page adjusts The router...

Страница 41: ...check box and specify the interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 9 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only 10...

Страница 42: ... device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Internet Connection Ty...

Страница 43: ...ns IPv6 addresses to the devices on your home network 8 In the IPv6 Address Prefix Length fields specify the static IPv6 address and prefix length of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 9 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP pac...

Страница 44: ...f no address is acquired the field displays Not Available 6 Select an IPv6 Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DN...

Страница 45: ... mode which is the default mode the router inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only 12 Click the Apply button Your settings are saved Set up an IPv6 PPPoE Internet connection To set up a PPPoE IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window op...

Страница 46: ... enter the password for the ISP connection 8 In the Service Name field enter a service name If your ISP did not provide a service name leave this field blank Note The default setting of the Connection Mode field is Always On to provide a steady IPv6 connection The router never terminates the connection If the connection is terminated for example when the modem is turned off the router attempts to ...

Страница 47: ...ragmented to accommodate the device with the smallest MTU The best MTU setting for NETGEAR equipment is often the default value In some situations changing the value fixes one problem but causes another Leave the MTU unchanged unless one of these situations occurs You experience problems connecting to your ISP or other Internet service and the technical support of either the ISP or NETGEAR recomme...

Страница 48: ...roblem a common solution is to change the MTU to 1400 If you are willing to experiment you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away The following table describes common MTU sizes and applications Table 2 Common MTU sizes Application MTU The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the def...

Страница 49: ...ections Enable Circle smart parental controls Activate and manage NETGEAR Armor using the Orbi app Allow or block access to your network Use keywords to block Internet sites Delete keywords that are used to block Internet sites Avoid blocking on a trusted computer Block services from the Internet Schedule when to block Internet sites and services Set up security event email notifications 49 ...

Страница 50: ...rols using the Orbi router web interface You can enable Circle using the Orbi router web interface but you must use the Circle app to finish setting up your Circle account Before enabling Circle make sure that your router is running the latest firmware and that your router is in router mode Your router must be in router mode to work with Circle You can t enable Circle if your router is in access p...

Страница 51: ...d on your NETGEAR router Enable Circle smart parental controls using the Orbi app Before enabling Circle make sure that your Orbi router is in router mode which is the default mode Your router must be in router mode to work with Circle You can t enable Circle if your router is in access point AP mode or bridge mode To enable Circle smart parental controls using the Orbi app 1 Launch the Orbi app T...

Страница 52: ...Activate button Note It might take about five seconds to verify your NETGEAR account credentials NETGEAR Armor activates 4 Tap Launch Armor Portal from your Orbi app to access the Armor Portal Allow or block access to your network You can use access control to block access to your network To set up access control 1 Launch a web browser from a computer or mobile device that is connected to your Orb...

Страница 53: ...its MAC address for a WiFi connection in the allowed list The access rule does not affect previously blocked or allowed devices It applies only to devices joining your network in the future after you apply these settings 7 To allow the computer or device you re currently using to continue to access the network select the check box next to your computer or device and click the Allow button 8 To vie...

Страница 54: ...rding to a schedule that you set See Schedule when to block Internet sites and services on page 57 Always Turn on keyword blocking all the time independent of the Schedule page 6 In the Type keyword or domain name here field enter a keyword or domain that you want to block For example Specify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffix...

Страница 55: ...e a single word select it and click the Delete Keyword button The keyword is removed from the list To delete all keywords on the list click the Clear List button All keywords are removed from the list 6 Click the Apply button Your settings are saved Avoid blocking on a trusted computer You can exempt one trusted computer from blocking The computer that you exempt must be assigned a fixed IP addres...

Страница 56: ... or based on a schedule To block services 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Se...

Страница 57: ... of the application ask user groups or newsgroups or search on the Internet 9 To specify how to filter the services select one of the following radio buttons Only This IP Address Block services for a single computer IP Address Range Block services for a range of computers with consecutive IP addresses on your network All lP Addresses Block services for all computers on your network 10 Click the Ad...

Страница 58: ...y to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 6 Click the Apply button Your settings are saved Set up security event email notifications The router can email you its logs of router activity The log records router activity and security events such as attempts to access blocked sites or services To set up email notifications 1 Launch a web browser fr...

Страница 59: ...tication select the My Mail Server requires authentication check box and do the following In the User Name field type the user name for the outgoing email server In the Password field type the password for the outgoing email server 10 To send alerts immediately select the Send Alerts Immediately check box Email alerts are sent immediately when someone attempts to visit a blocked site 11 To send lo...

Страница 60: ...lowing sections Check your Internet bandwidth Enable or disable WiFi Multimedia Quality of Service Improve network connections with Universal Plug and Play Enable or disable implicit beamforming Enable or disable MU MIMO Enable or disable fast roaming 60 ...

Страница 61: ...e or disable WiFi Multimedia Quality of Service Wi Fi Multimedia Quality of Service WMM QoS prioritizes WiFi voice and video traffic over the WiFi link WMM QoS is automatically enabled WMM QoS prioritizes WiFi data packets from different applications based on four access categories voice video best effort and background For an application to receive the benefits of WMM QoS WMM must be enabled for ...

Страница 62: ...niversal Plug and Play UPnP helps devices such as Internet appliances and computers access the network and connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the network If you use applications such as multiplayer gaming peer to peer connections or real time communications such as instant messaging or remote assistance enab...

Страница 63: ... Hops are the steps a packet takes between routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctly it might be necessary to increase this value 8 Click the Apply button The UPnP Portmap Table displays the IP address of each...

Страница 64: ... or disable MU MIMO Multiuser multiple input multiple output MU MIMO improves performance when multiple MU MIMO capable WiFi clients transfer data at the same time WiFi clients must support MU MIMO and they must be connected to a 5 GHz WiFi band To enable or disable MU MIMO 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login ...

Страница 65: ...omputer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Advanced Wireless Sett...

Страница 66: ...hange the router s device name Use the router as a DHCP server Disable the DHCP server feature in the router Manage reserved LAN IP addresses Manage custom static routes Specify basic WiFi settings Change the WiFi password or security level Set up a guest WiFi network View or change advanced WiFi settings Use the router as a WiFi access point only Set up router mode Set up a bridge for a port grou...

Страница 67: ...e displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 Clear the Enable WAN LAN1 port as LAN port check box If you use a wired Internet connection you must clear the check box so that the WAN LAN1 port functions as a WAN port and you can connect the port to your wired modem By default this check box is selected and the port functions as a LAN port That means that if you use a m...

Страница 68: ...diagnostic tool or if you have a specific reason Disable IGMP Proxying IGMP proxying allows a computer on the local area network LAN to receive the multicast traffic it is interested in from the Internet If you do not need this feature select this check box to disable it MTU Size in bytes The normal MTU maximum transmit unit value for most Ethernet networks is 1500 bytes or 1492 bytes for PPPoE co...

Страница 69: ... devices on the network uses or if you use competing subnets with the same IP scheme To change the LAN TCP IP settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in Th...

Страница 70: ...connect close your browser relaunch it and log in to the router Manage Dynamic DNS Note Dynamic DNS works only if the router s IP address is a public IP address However with a mobile broadband connection your LTE provider usually assigns the router a private IP address in which case Dynamic DNS does not function This limitation does not apply to a wired Internet connection For more information abo...

Страница 71: ...itive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Dynamic DNS The Dynamic DNS page displays 5 Select the Use a Dynamic DNS Service check box 6 In the Service Provider list select NETGEAR 7 Select the No radio button 8 In the Host Name field type the name that you want to use for your URL The host name is sometimes called the domain name Your free URL includes the host name that y...

Страница 72: ...plays 5 Select the Use a Dynamic DNS Service check box 6 In the Service Provider list select your provider 7 Select the Yes radio button The page adjusts and displays to show the Status Cancel and Apply buttons 8 In the Host Name field type the host name sometimes called the domain name for your account 9 For a No IP account or Dyn account in the User Name field enter the user name for your accoun...

Страница 73: ...outer is programmed to recognize some of these applications and to work correctly with them but other applications might not function well In some cases one local computer can run the application correctly if the IP address for that computer is entered as the default DMZ server DMZ servers pose a security risk A computer designated as the default DMZ server loses much of the protection of the fire...

Страница 74: ...settings are saved Change the router s device name The router s device name is its model number This device name displays in a file manager when you browse your network To change the router s device name 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is ...

Страница 75: ...Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 If you previously disabled the DHCP server feature select the Us...

Страница 76: ...rk settings of all your computers To disable the DHCP server feature in the router 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case se...

Страница 77: ...sitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Address Reservation section of the page click the Add button 6 In the IP Address field type the IP address to assign to the computer or server The page adjusts 7 Choose an IP address from the router s LAN subnet such as 192 168 1 x 8 Type the MAC address of the computer or server Tip If the c...

Страница 78: ...e reserved address 6 Click the Edit button The Address Reservation page displays 7 Change the settings 8 Click the Apply button Your settings are saved Delete a reserved IP address entry To delete a reserved address entry 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password...

Страница 79: ...his configuration if you try to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the company firewall is likely to deny the request In this case you must define a static route telling your router to access 134 177 0 0 through the ISDN router at 192 168 1 100 Here is an example The Destina...

Страница 80: ...ke this route take effect 9 Type the IP address of the final destination 10 Type the IP subnet mask for this destination If the destination is a single host type 255 255 255 255 11 Type the gateway IP address This address must be on the same LAN segment as the router 12 Type a number from 2 through 15 as the metric value This value represents the number of routers between your network and the dest...

Страница 81: ...c route To delete a static route 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVA...

Страница 82: ...user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Settings page displays 5 To change the network name SSID type a new name in the Name SSID field The name can be up to 32 characters long and it is case sensitive The default SSID is randomly generated and is on the router s label If you change the name make sure to write down the new name and keep...

Страница 83: ...ction in your computer or WiFi device to match the current settings for your network Change the WiFi password or security level The router comes preset with a WiFi network name SSID and WiFi security You can find the SSID and password on the router label We recommend that you do not disable security To change the WPA settings 1 Launch a web browser from a computer or mobile device that is connecte...

Страница 84: ...r the Orbi admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Guest Network The Guest Network Settings page displays 5 Select the Enable Guest Network check box 6 Leave the Enable SSID Broadcast check box selected Allowing the router to b...

Страница 85: ...field enter the network key password that you want to use This is a text string from 8 to 63 characters c Write down the password and keep it in a secure place for future reference 10 Click the Apply button Your settings are saved If you connected a satellite to the router the router sends the new settings to the satellite View or change advanced WiFi settings To view or change advanced WiFi setti...

Страница 86: ...e the mobile broadband connection entirely so that the router uses a wired Internet connection only see Change the Internet connection mode to wired Internet only or mobile broadband only on page 22 you can set up the router to run exclusively as an AP on the same local network as another router or gateway If you do so the router features are disabled For example you can use the Orbi router as an ...

Страница 87: ...ference with other routers or gateways in your network we recommend that you use different WiFi settings on each router or gateway You can also turn off the WiFi radio on the other router or gateway and use only the Orbi router for WiFi client access 8 Click the Apply button The IP address of the router changes and you are disconnected 9 To reconnect close and restart your browser and enter orbilo...

Страница 88: ...the router s Network Address Translation NAT service or firewall Based on what your wired Internet provider requires for the device to connect to the wired Internet provider s network directly you can enable the bridge between the device and the router s wired Internet port or add new VLAN tag groups to the bridge Note If your wired Internet provider gave you directions on how to set up a bridge f...

Страница 89: ... for a VLAN tag group If the devices that are connected to the router s Ethernet LAN ports include an IPTV device your wired Internet provider might require you to set up a bridge for a VLAN tag group for the router s Internet interface If you are subscribed to IPTV service the router might require VLAN tags to distinguish between the Internet traffic and the IPTV traffic A bridge with a VLAN tag ...

Страница 90: ...p radio button The section expands 7 Either select the radio button for the default VLAN tag group which includes all wired and WiFi ports or add a new VLAN tag group by doing the following a Click the Add button The Add VLAN Rule page displays b Specify the following settings Name Enter a name for the VLAN tag group The name can be up to 10 characters VLAN ID Enter a value from 1 to 4094 Priority...

Страница 91: ...in password View router status and usage information Check the mobile broadband Internet connection status Check the wired Internet connection status Display Internet port statistics View and manage logs of router activity View devices connected to the network Edit device information on the Attached Devices page Monitor Internet traffic Set your time zone adjust for daylight saving time or change ...

Страница 92: ... sensitive The BASIC Home page displays 4 Select ADVANCED Administration Firmware Update Online Update The Firmware Update page displays 5 Click the Check button The router checks to see if new firmware is available for the router and if a satellite is connected to your router for the satellite 6 If new firmware is available click the Update All button The router locates and downloads the firmware...

Страница 93: ...h updating before updating your next Orbi device To manually update your router s firmware 1 Visit netgear com support and download the firmware for your Orbi router 2 Launch a web browser from a computer or mobile device that is connected to your Orbi network 3 Enter orbilogin com A login window opens 4 Enter the admin user name and password The user name is admin The password is the one that you...

Страница 94: ... Update LTE Update The LTE module update page displays 5 Click the Check button The router checks to see if new LTE module firmware is available for the router 6 If new LTE module firmware is available click the Update All button The router locates and downloads the LTE module firmware and begins the update Note To avoid the risk of corrupting the firmware do not interrupt the upgrade For example ...

Страница 95: ...e The BASIC Home page displays 5 Select ADVANCED Administration Firmware Update LTE Update The LTE module update page displays 6 Click the Browse button 7 Locate and select the LTE module firmware file you downloaded 8 Click the Upload button The LTE module firmware is updated Change the admin password This feature let you change the default password that is used to log in to the router with the u...

Страница 96: ...password reset 7 Click the Apply button Your settings are saved Enable admin password reset The router admin password is used to log in to your router web interface We recommend that you enable the password reset feature so that you can reset the password if it is forgotten This reset process is supported in Internet Explorer Firefox and Chrome browsers but not in the Safari browser To enable pass...

Страница 97: ...reset is enabled you are prompted to enter the router s serial number You can find the router s serial number on the router label 4 Enter the router s serial number in the field 5 Click the Continue button 6 Enter the saved answers to your security questions You defined these answers when you set up the password reset feature 7 Click the Continue button You are requested to enter a new admin passw...

Страница 98: ...ion status You can view information about the mobile broadband Internet connection including the LTE provider type of service and signal strength To check the mobile broadband Internet connection status 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is a...

Страница 99: ... since the router was last restarted Roaming State Shows whether the router is in its home area or is roaming Connection Status Shows whether the router is connected IP Address The IP address that is assigned by the LTE provider Operator The LTE provider DNS Server The IP address of the LTE provider s Domain Name Service server that provides translation of network names to IP addresses RSRP The Re...

Страница 100: ...is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab 5 In the Internet Port pane click the Connection Status button The Mobile Information pop up window opens 6 Scroll down to the Connection Status section The table in the Connection Status section displays the follo...

Страница 101: ... password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab 5 In the Internet Port pane click the Show Statistics button The Show Statistics window opens and displays following information System Up Time The time elapsed since the router was last restarted Port The statistics for the w...

Страница 102: ...unch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Logs The Logs pag...

Страница 103: ...he Attached Devices page displays the following information in the Connected Devices section Device Name This section displays the device model name type and IP address IP Address This section displays the device IP address The device s IP address can change because the router assigns an IP address to each device when it joins the network MAC Address This section displays the device MAC address Th...

Страница 104: ...the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The Attached Devices page displays 5 Select a connected device that displays on the page The Edit Device page displays 6 To change the device model enter a new model in the Device Model field 7 To change the device name enter a new name i...

Страница 105: ...6 From the WAN Interface menu select the interface to monitor Ethernet The router monitores the traffic volume that passes through the LAN WAN1 Ethernet port when that port functions as a WAN port 3G 4G Mobile Connection The router monitores the traffic volume that passes through the mobile broadband interface 7 To control the volume of Internet traffic use either the traffic volume control featur...

Страница 106: ...c Statistics section click the Refresh button 14 To display more information about the data traffic on your router and to change the poll interval click the Internet Traffic Status button Set your time zone adjust for daylight saving time or change the NTP server When you set up the router you are specifying the time zone You can specify another time zone and adjust for daylight saving time By def...

Страница 107: ... configuration file You can back up save this file to your computer restore it or reset it to the factory default settings Back up settings To back up the router s configuration settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The passwor...

Страница 108: ...aded to the router and the router reboots WARNING Do not interrupt the reboot process Erase the current configuration settings You can erase the current configuration and restore the factory default settings You might want to do this if you move the router to a different network To erase the configuration settings 1 Launch a web browser from a computer or mobile device that is connected to your Or...

Страница 109: ...ase and lowercase letters numbers and symbols It can be up to 30 characters See Change the admin password on page 95 To set up remote management 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first ...

Страница 110: ...ecure HTTP HTTPS access is 8443 You can enter a custom port number for the remote router access Choose a number from 1024 to 65535 but do not use the number of any common service port 8 Click the Apply button Your settings are saved Use remote access To use remote access 1 Launch a web browser on a computer that is not on your home network 2 Type your router s WAN IP address into your browser s ad...

Страница 111: ...l private networking VPN This chapter explains how to set up and use VPN access This chapter includes the following sections Set up a VPN connection Specify VPN service in the router Install OpenVPN software Use a VPN tunnel on your Windows based computer Use VPN to access your Internet service at home 111 ...

Страница 112: ... that IP address to connect to your home network Specify VPN service in the router You must specify the VPN service settings in the router before you can use a VPN connection To specify the VPN service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is ad...

Страница 113: ...d computer Mac computer iOS device or Android device that you plan to use for VPN connections to your router Install OpenVPN software on your Windows based computer You must install this software on each Windows based computer that you plan to use for VPN connections to your router To install VPN client software on your Windows based computer 1 Launch a web browser from a computer or mobile device...

Страница 114: ... downloads to download the OpenVPN client utility 9 In the Windows Installer section of the page double click the openVPN install xxx exe link 10 Download and install the Open VPN software on your computer click the openVPN install xxx exe file 11 Click the Next button 12 When prompted read the License Agreement and click the I Agree button 13 Leave the check boxes selected and click the Next butt...

Страница 115: ...th Windows 64 bit system the VPN client is installed at C Programfiles OpenVPN config by default 18 For a client device with Windows modify the VPN interface name to NETGEAR VPN a On your computer go to the Networks page If you are using Windows 10 select Control Panel Network and Sharing Center Change adapter settings b In the local area connection list find the local area connection with the dev...

Страница 116: ...e sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 112 7 Click the FOR MAC OS X button to download the OpenVPN configuration files 8 Visit https tunnelblick ne...

Страница 117: ...x is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 112 7 Click the FOR SMART PHONE button to download the OpenVPN configuration files 8 On your iOS device download and install the OpenVPN Connect app from the Apple app store 9 On your computer unzip the configuration files that you downloaded and send the files to your iO...

Страница 118: ...nVPN configuration files 8 On your Android device download and install the OpenVPN Connect app from the Google Play Store 9 On your computer unzip the configuration files that you downloaded and send the files to your Android device 10 Open the files on your Android device 11 Open the ovpn file using the OpenVPN Connect app For more information about using OpenVPN on your Android device visit http...

Страница 119: ...these settings see Change the LAN TCP IP settings on page 69 To open a VPN tunnel 1 Launch the OpenVPN application with administrator privileges Figure 1 The OpenVPN icon displays in the Windows taskbar TIP You can create a shortcut to the VPN program then use the shortcut to access the settings and select the run as administrator check box Then every time you use this shortcut OpenVPN automatical...

Страница 120: ...ely through a VPN might be slower than accessing the Internet directly To allow VPN clients to use your home Internet service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logge...

Страница 121: ...ed Setup VPN Service The VPN Service page displays 5 Select the Enable VPN Service radio button 6 Scroll down to the Clients will use this VPN connection to access section and select the Home Network only radio button This is the default setting The VPN connection is only to your home network not to the Internet service for your home network 7 Click the Apply button Your settings are saved Use a V...

Страница 122: ...u can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Manage port forwarding to a local server Manage port triggering 122 ...

Страница 123: ...oming protocols Set up port forwarding to a local server To forward specific incoming protocols 1 Decide which type of service application or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service The server computer must always use the same IP address To specify this setting use the reserved IP address feature See Manage reserved LAN IP ...

Страница 124: ... Orbi network 3 Enter orbilogin com A login window opens 4 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Leave the ...

Страница 125: ...in window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Leave the Port Forwarding radio button selected as ...

Страница 126: ...plays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Select the Port Forwarding radio button as the service type 6 In the table select the radio button next to the service name 7 Click the Delete Service button Application example Make a local web server public If you host a web server on your local network you can use port forw...

Страница 127: ...anges the destination in the message to IP address 192 168 1 123 and sends the message to that computer 4 Your web server at IP address 192 168 1 123 receives the request and sends a reply message to your router 5 Your router performs Network Address Translation NAT on the source IP address and sends the reply through the Internet to the computer or WiFi device that sent the web page request Manag...

Страница 128: ...ggering page displays 5 Select the Port Triggering radio button The page adjusts 6 Click the Add Service button The Port Triggering Services page displays 7 In the Service Name field type a descriptive service name 8 In the Service User menu select Any or select Single address and enter the IP address of one computer Any This selection the default allows any computer on the Internet to use this se...

Страница 129: ...at you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Select the Port Triggering radio button The page adjusts 6 To disable port triggering select the Disable Port Triggering check box If this check box is selec...

Страница 130: ...ranslation NAT on the source address and port and sends this request message through the Internet to the IRC server 4 Noting your port triggering rule and observing the destination port number of 6667 your router creates another session entry to send any incoming port 113 traffic to your computer 5 The IRC server sends a return message to your router using the NAT assigned source port for example ...

Страница 131: ...m AC2200 Add on Satellite RBS20 Orbi Whole Home WiFi System AC2200 Add on Satellite An Orbi AC satellite is sold separately from your Orbi router This chapter contains the following sections Orbi AC satellite LED behavior Place your satellite Sync an add on satellite Log in to your router and add a satellite to your network Manually update satellite firmware Generate a new backhaul password View s...

Страница 132: ...e is booting Pulsing white The satellite is ready to sync to the router press the Sync button on the router Solid white The connection between the satellite and the router is good Blue for three minutes The connection between the satellite and the router is fair Amber for three minutes The satellite is not connected to the router or is not getting an IP address Magenta The satellite synced to the ...

Страница 133: ...colors for about three minutes and then turns off Blue The router and satellite successfully synced and the connection between the router and satellite is good Amber The router and satellite successfully synced and the connection between the router and satellite is fair Consider moving the satellite closer to the router Magenta The router and satellite failed to sync Move the satellite closer to t...

Страница 134: ...e satellite s ring LED lights one of the following colors for about three minutes and then turns off Blue The router and satellite successfully synced and the connection between the router and satellite is good Amber The router and satellite successfully synced and the connection between the router and satellite is fair Consider moving the satellite closer to the router Magenta The router and sate...

Страница 135: ... the next satellite 6 Click the Update button The Orbi satellite Firmware Update window opens 7 If the browser asks you for the admin password enter the same password that you entered for the router 8 Click the BROWSE button 9 Locate and select the satellite firmware file that you downloaded The firmware file name ends in img or chk 10 Click the UPLOAD button It takes a few minutes to complete the...

Страница 136: ...utton The router generates a new backhaul password View satellite status To view your satellite s status it must be connected to your Orbi network To view your satellite s status 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the router admin user name and password The user name is admin The password...

Страница 137: ...e user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The Attached Devices page displays the following information in the Connected Satellites section Device Name This section displays the satellite model name and IP address IP Address This section displa...

Страница 138: ...login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The Attached Devices page displays 5 Select a connected device that displays on the page The Edit Device page displays 6 To change t...

Страница 139: ...Advanced Wireless Settings page displays 5 To enable or disable daisy chain topology do one of the following To enable daisy chain topology select the Enable Daisy Chain Topology check box To disable daisy chain topology clear the Enable Daisy Chain Topology check box 6 Click the Apply button Your settings are saved Set up an Ethernet backhaul connection Your Orbi satellite automatically connects ...

Страница 140: ... Orbi router to create an Ethernet backhaul connection Figure 3 Satellite 1 connected to router and satellite 2 connected to satellite 1 The following image shows how to connect your Orbi satellites and your Orbi router to an Ethernet switch Note The Ethernet ports on the Orbi router and satellite are rated at 1 Gbps Make sure the switch ports are 1 Gbps or faster User Manual 140 Set Up and Manage...

Страница 141: ...LED pulses magenta this LED behavior indicates that the Sync button is disabled To enable the Sync button log in to the router and go to the Attached Devices page After syncing your satellite and placing your satellite outdoors we recommend that you disable the Sync button to prevent an unauthorized user from connecting to your satellite To enable your satellite s Sync button using the router web ...

Страница 142: ...g on or off 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the router admin user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The Attached Devices page displays 5 Select y...

Страница 143: ...ays 4 Select Attached Devices The Attached Devices page displays 5 Select your satellite The Edit Device page displays 6 Make sure that the LED On Off slider is set to ON 7 If the LED lighting is turned off click the LED On Off slider to turn the LED on The top and bottom Light LEDs turn on 8 Select an LED lighting brightness percentage from the LED Lighting Brightness menu 9 Click the APPLY butto...

Страница 144: ...ff click the LED On Off slider to turn the LED on The top and bottom Light LEDs turn on 8 Select the Schedule LED Lighting check box 9 Click the ADD A NEW PERIOD button The LED Lighting Schedule page displays 10 Specify the lighting schedule settings Start Select a start time from the menu End Select an end time from the menu Recurrence Pattern Select if you want the Light LEDs to turn on daily of...

Страница 145: ...k the NETGEAR support site at netgear com support for product and contact information This chapter includes the following sections Quick tips Troubleshoot the mobile broadband Internet connection The router and satellite do not sync You cannot access the Internet You cannot log in to the router Troubleshoot Internet browsing Troubleshoot PPPoE Troubleshoot WiFi connectivity Troubleshoot your netwo...

Страница 146: ...n If the signal is weak move the router to another location for example closer to a window or higher up in your home To check the signal strength of the mobile broadband connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is t...

Страница 147: ...e that the network settings of the computer or mobile device are correct Connected computers and mobile devices must use network IP addresses on the same network as the router The simplest way to do this is to configure each computer and mobile device to obtain an IP address automatically using DHCP Most computers and mobile devices are set up this way by default Some cable modem service providers...

Страница 148: ...Check the mobile broadband Internet connection status on page 98 and Display Internet port statistics on page 101 The router and satellite do not sync If you are experiencing difficulty syncing the router and the satellite we recommend that you move the satellite into the same room as the router during the sync Then move the satellite to a different location To sync the router and the satellite 1 ...

Страница 149: ...atellite to a power source 9 At the new location resync the satellite with the router by repeating Step 5 and Step 6 If the satellite s ring LED lights blue or amber the satellite synced successfully If the satellite s ring LED lights blue the connection is good If the satellite s ring LED lights amber consider moving the satellite closer to the router so that you can get a good connection instead...

Страница 150: ... port If 0 0 0 0 is shown your router did not obtain an IP address from your LTE provider or wired Internet provider If your router cannot obtain an IP address from the provider you can try to force your SIM card or wired modem to recognize your router by restarting your network For more information see Troubleshoot the mobile broadband Internet connection on page 147 or Sequence to restart your w...

Страница 151: ...et it might be for one of the following reasons The traffic meter is enabled and the limit was reached By configuring the traffic meter not to block Internet access when the traffic limit is reached you can resume Internet access If your ISP sets a usage limit they might charge you for the overage Your computer might not recognize any DNS server addresses A DNS server is a host on the Internet tha...

Страница 152: ...is password The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The ADVANCED Home page displays 5 In the Internet Port pane click the Connection Status button The Connection Status window opens 6 Check the Connection Status window to see if your PPPoE connection is active and working If the router is not connected click the Connect button The router ...

Страница 153: ... are trying to connect to the 5 GHz 1 or 5 GHz 2 band does your WiFi enabled computer or mobile device support this standard Did your computer or WiFi device automatically connect to a different WiFi network in your area such as a WiFi hotspot Troubleshoot your network using the ping utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated...

Страница 154: ...at are connected to your computer and router Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on your computer Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet Test the path from your computer to a remote device After verifying that the LAN path works...

Страница 155: ...rk address of the remote device Check to see that your cable or DSL modem is connected and functioning If your ISP assigned a host name to your computer enter that host name as the account name on the Internet Setup page Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your b...

Страница 156: ...13 Supplemental Information This appendix covers the following topics Factory settings for Orbi router model LBR20 Technical specifications for Orbi router model LBR20 156 ...

Страница 157: ...ways use 3G 4G mobile connection Internet connection mode Automatic 4G or 3G Network mode PDP IP IPv4 PDP None Authentication Enabled Roaming Wired Internet connection Use default hardware address WAN MAC address 1500 WAN MTU size AutoSensing Port speed Local network LAN 192 168 1 1 LAN IP 255 255 255 0 Subnet mask Enabled DHCP server 192 168 1 2 to 192 168 1 254 DHCP range 192 168 1 2 DHCP starti...

Страница 158: ...Fi Enabled WiFi communication See router label SSID name WPA2 PSK AES Security Enabled Broadcast SSID Auto Note Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Transmissio...

Страница 159: ...rth America 120V 60 Hz Europe 230V 50 Hz UK and Australia 240V 50 Hz Power adapter input All regions 12V 2 5A DC Power adapter output 6 7 x 3 1 x 8 9 in 170 x 78 x 226 mm Dimensions 1 72 lb 780 g Weight 0 to 40 C 32º to 104ºF Operating temperature 90 maximum relative humidity noncondensing Operating humidity FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B C Tick N10947 Electromagnetic ...

Страница 160: ...thaul Maximum 866 Mbps 5 GHz backhaul Maximum 866 Mbps Radio data rates IEEE 802 11b g n 2 4 GHz 256 QAM support IEEE 802 11 a n ac 5 GHz 256 QAM support Data encoding standards Limited by the amount of WiFi network traffic generated by each node typically 50 70 nodes 2 4 GHz 127 5 GHz fronthaul 127 Maximum number of computers per WiFi network 2 412 2 462 GHz US 2 412 2 472 GHz Japan 2 412 2 472 G...

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