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Troubleshooting

Home Security Touchscreen HSS101

Dark Screen

he screen is blank (dark)

Reason

. The Home Security Touchscreen is set to the night mode.

Resolution

. Touch the screen to change the mode.

The screen is dark except the logo, time, and a message that security information is not
available from this device

Reason

. The connection between the Home Security Touchscreen and the gateway is

lost.

Resolution

. Touch the logo in the top-left corner. Then touch

Version Information

on the

resulting screen to display technical information about your Home Security Touchscreen.
See

Home Screen

on page

9. for more information.

Wi-Fi Connection

Lost or intermittent Wi-Fi connection

Reason

•

The gateway is not cabled to your router.

•

If microwave oven is on, it can disrupt Wi-Fi service.

•

2.4 GHz cordless telephones can interfere with the Home Security Touchscreen Wi-Fi

connection because they operate at the same frequencies as the Home Security
Touchscreen and other devices on a LAN.

Resolution

•

Connect the gateway to your router.

•

Turn off the microwave oven. No need to unplug it.

•

If you determine that your cordless phone is interfering, you can:

•

Change the location of the Home Security Touchscreen or the base of the

cordless phone.

•

Switch the channel on the access point. If that does not work, try another channel.

Note:

Note: Many 2.4 GHz cordless telephones operate with what is called

frequency hopping technology. This technology utilizes the entire frequency
range also used by 802.11b, 802.11g, and 802.11n wireless devices. Changing
the channel of the access point might not fix the interference problem.

•

Operate the phone with the antenna lowered, if that is an option.

•

Use a phone that is not a 2.4 GHz phone.

Содержание HSS101

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA April 2011 202 10834 01 v1 0 Home Security Touchscreen HSS101 User Manual ...

Страница 2: ...the list of phone numbers at http support netgear com app answers detail a_id 984 Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered trademarks of NETGEAR Inc and or its subsidiaries in the United States and or other countries Information is subject to change without notice Other brand and product names are registered trademarks or trademarks of their ...

Страница 3: ...ter 2 Security Bar Security Bar Buttons 14 Emergency Button 14 System Icon 15 Sensors Screen 16 Bypassing Sensors 17 ARM and DISARM Buttons 18 Arm Button 18 DISARM Button 19 Quick Exit 19 Trouble Arming 19 Subdisarm the System 20 Chapter 3 Widgets System Widgets 23 Cameras 23 Lights 24 Thermostats 25 Night Mode 26 Clock 26 Internet Widgets 27 News 27 Photos 29 Sports 32 Traffic 33 Weather 35 Daily...

Страница 4: ...get 44 Remove a Widget from the Screen Saver List 44 Specify Screen Saver Start Time 45 Test the Screen Saver 45 Clean Screen 46 Sounds 46 Access Codes 47 Add a User Access Code 48 Change The Master Access Code 49 Change A User Access Code 50 Delete a User Access Code 50 Installer 51 Time Zone 51 Chapter 5 Troubleshooting Dark Screen 53 Wi Fi Connection 53 Cameras 54 Appendix A Notification of Com...

Страница 5: ...rated with your home security system When you turn the system on the initial screen is the Home screen that gives you ready access to all of the Home Security Touchscreen features Touch an icon button or control anywhere within the system to access the corresponding features and services This chapter covers the following topics Box Contents Hardware Features Home Screen System Information Access C...

Страница 6: ...r supply and URL card The URL card has the link to this user manual The rechargeable battery is inside the unit When the battery runs low plug the power supply into a power source to recharge the battery Note Do not try to take the battery out of the unit Figure 1 Touch screen power cord and URL card ...

Страница 7: ...to return to the previous screen Double tap to go to the Home Screen See Home Screen on page 9 for information about the Home Screen Press and hold briefly to bring up the menu dialog box for the current application Press and hold 5 seconds or more to bring up a dialog box where you can select to either reboot or shut down the touch screen Memory card slot Insert a memory card into this slot Stand...

Страница 8: ...uct label is on the back under the stand Product label Figure 3 The product label is under the stand The label includes the integrated circuit identification number IC ID This number identifies the product and its manufacturer IC ID 4054A 10400150 Figure 4 Product label with IC ID near the bottom ...

Страница 9: ...n the system Current time Touch the time at the top of the screen to display the date The date reverts to the current time after five seconds or you can touch the date to display the time again Settings button Touch Settings in the top right corner to change your touch screen settings You can also touch the Settings button on other screens to change the settings associated with that screen See Cha...

Страница 10: ...ength of the Home Security Touchscreen s cellular connection Five bars represents the best signal strength Red dashes Five red dashes indicate that the Home Security Touchscreen has no cellular connection See Chapter 5 Troubleshooting for ways to improve your signal strength Access Codes Some actions require that you enter an access code The Home Security Touchscreen supports three types of access...

Страница 11: ... applicable Numeric Keypad The numeric keypad displays whenever you are required to enter a numeric value such as your access code or a zip code As you touch each number the number displays at the top of the keypad However if you enter an access code each number displays as an asterisk for security purposes To delete the last character entered touch DELETE which displays after you start entering c...

Страница 12: ...ach character it displays at the top of the keypad Figure 7 Enter text and numbers To enter a capital letter touch CAP and then the letter To enter numbers or symbols touch 123 Touch ABC to return to entering letters To delete the last character entered touch DELETE which displays after you start entering characters You can touch and hold DELETE to delete multiple characters faster When your input...

Страница 13: ...e security system functions The screens you access from the Security bar let you do things like arm and disarm the system or change the display when a door opens motion is detected or a sensor has a low battery This chapter covers the following topics Security Bar Buttons Emergency Button System Icon ARM and DISARM Buttons ...

Страница 14: ...ts you send an alarm directly to the central monitoring station to indicate a fire police or personal emergency The Fire button sends an immediate alarm without any delay The Police and Personal buttons provide a very brief delay so you can cancel the alarms before they are sent if necessary Touch the Emergency button in the Security bar on the Home screen to display the individual emergency butto...

Страница 15: ...arm state that requires immediate attention The Security Panel or gateway is offline Smaller symbols display on the green or red system icons when there is more information Icon Definition A red diamond indicates a sensor or security system problem such as AC power loss low battery no cellular connection no broadband connection panel communication trouble or certain tamper conditions A yellow circ...

Страница 16: ...uor cabinet motion sensor and smoke detector Touch the Bypass button in the top right corner to display the Sensor Bypass screen See Bypassing Sensors on page 17 for more information Touch any of the sensors listed on this screen to view that sensor recent activity Figure 11 Sensor activity status Touch the Details button to view more information about that sensor Figure 12 Get details on any of t...

Страница 17: ...ot an option and you have to bypass the sensors direct bypass Some sensors cannot be bypassed See Subdisarm the System on page 20 for more information When you touch Bypass on the Sensors screen the Sensor Bypass screen displays with a list of all of your sensors and the bypass state of each If your system allows it you can temporarily bypass a sensor by switching its On Off switch to On In the fo...

Страница 18: ...he security keypad the touch screen status indicates that the system is in the Armed Motions or Armed Night Stay state Entry Delay or Entry Exit Delay This option is not available on all Security panels If it is available and turned on the security system allows a prescribed amount of time for you to Enter the access code after you open the entry door A keypad displays the number of seconds remain...

Страница 19: ...it method temporarily disarms the entry exit doors and arms them again after a brief period of time generally 120 seconds depending on your system configuration You might find it convenient to use this method when you want to take in your mail or newspaper or let someone in but do not want to disarm the system fully and then re arm it a moment later To use the Quick Exit method touch DISARM but do...

Страница 20: ... with one or more sensors open those sensors are temporarily ignored In the previous example if you touch Arm Anyway anyone can open or close the front window while the system is armed without setting off an alarm of any kind Be very cautious if you ever decide to use this feature because it essentially defeats the purpose of your security system If you do nothing when this screen displays after 4...

Страница 21: ... 38 for information about the other options on this screen The security system has to be disarmed before you can subdisarm it You cannot subdisarm from an armed state When the system is subdisarmed the text to the left of the System icon displays Subdisarmed Figure 16 Subdisarmed displays to the left of the System icon To reverse the subdisarm rearm the special items but leave the rest of the syst...

Страница 22: ...ew information that is of interest to you For example you might want to check weather conditions or review the live video broadcast from one of your security cameras before leaving the house This chapter describes the 2 types of widgets available on the Home Security Touchscreen System Widgets Internet Widgets ...

Страница 23: ...from the last camera viewed After a few seconds the controls disappear and only the video plays Touch the screen at any time to redisplay the controls which are described in the following figure Figure 17 Touch the screen to redisplay the video controls Touch the arrows to switch to live video from the previous or next camera on the list Touch the Cameras button in the top left to display a list o...

Страница 24: ...lighting modules On the Lights screen you can change the lights settings as follows Lamps equipped with an On Off switch only Touch the name of the lamp to change the current setting on or off Lamps equipped with a dimmer function Touch the name of the lamp to display the Light screen for that lamp Figure 20 Dimmer settings On this screen you can touch The name of the lamp to change the setting on...

Страница 25: ...heat set point displays next to the current temperature If the mode is set to Auto both the cool and the heat set points displays next to the current temperature If the mode is set to Off only the current temperature appears Figure 22 Settings for the RCS Thermostat On this screen you can touch Auto The thermostat maintains the temperature between the cool and heat set points This is also called A...

Страница 26: ...ton when you are ready to wake it up If the system is armed and an entry exit door opens while the THome Security Touchscreen is in night mode the Home Security Touchscreen displays a keypad so you can enter the access code to disarm the system If you enter the access code and disarm the system at the Security panel the Home Security Touchscreen returns to night mode If an alarm sounds the Home Se...

Страница 27: ...nt through your broadband Internet connection This section contains descriptions of common widgets but your system configuration determines which specific widgets are available to you Note If you are configured for cellular backup for alarm reporting the Internet widgets might be disabled News The News widget lets you display news stories in a slide show format Touch the News widget to start the n...

Страница 28: ...st of news categories A check mark next to a category indicates that the category is included in the news slide show No check mark indicates that it is not included Initially all categories are included Figure 28 List of news categories Touch the Down arrow to scroll down and see more categories Touch the Up arrow to scroll back up to the top Touch any category to include it in or exclude it from ...

Страница 29: ... default slide show sample photo set plays If you do not have a Yahoo Flickr account or do not want to display your own pictures do nothing and the default slide show plays whenever you touch Photos If you want to display your own pictures from your Yahoo Flickr account see Photos on page 29 To personalize the Photos widget you need a Yahoo Flickr account with at least one photo set album If you d...

Страница 30: ...slide show controls Icon Definition Display the previous photo Display the next photo Pause the slide show Restart the slide show To display your own pictures from your Yahoo Flickr account 1 While the photo slide show is playing touch the screen to display the Photos controls and then touch Settings The Photo Settings screen displays ...

Страница 31: ...reen name and touch OK to return to the Flickr login screen 6 If you want to display pictures in your private photo sets enter your Yahoo user name and password a Touch Yahoo Username enter your user name and touch OK b Touch Yahoo Password enter your password and touch OK Note The account ID can be the Flickr account ID of anyone which means if you know a public account ID of a friend you can vie...

Страница 32: ...es only public photo sets 8 Select the photo set you want to play Sports The Sports widget lets you display sports headlines pictures and brief stories in a slide show format Figure 31 Sports slide show Touch the screen while the slide show is playing to display the Sports controls Figure 32 Touch the screen to display the Sports controls ...

Страница 33: ...ed Initially all categories are included Figure 33 List of sports categories Touch the Down arrow to scroll down and see more categories Touch the Up arrow to scroll back up to the top Touch any category to include it in or exclude it from the sports slide show You can always change your category selections at any time Touch Back to return to the Sports widget Traffic The Traffic widget les you ch...

Страница 34: ...s Icon Definition Add a location When you touch the keypad displays Enter the name of the location you want to add such as Paris or New York or enter the zip code if it is a U S location Remove the currently displayed location When you touch a message prompts you to confirm that you want to remove the current location Touch Remove Display the previously stored location Display the next stored loca...

Страница 35: ...s such as office airport school and home Touch the Weather widget to display the weather in the area you last viewed Figure 36 Weather information Touch the screen to display the Weather controls Figure 37 Weather controls Scroll down Reset the display to the center of the current location and the zoom level to the default setting Zoom in Zoom out Icon Definition ...

Страница 36: ...e the currently displayed location When you touch a message prompts you to confirm that you want to remove the current location Touch Remove Display the previously stored location Display the next stored location Widgets 36 Home Security Touchscreen HSS101 Daily Word The Daily Word widget displays the word of the day and its definition brought to you by Wiktionary Figure 38 The daily word ...

Страница 37: ...iguring your home system The Settings button in the top right corner of the Home screen lets you modify the Home Security Touchscreen settings Settings Button Options Security Screen Sounds Access Codes Installer Time Zone ...

Страница 38: ... Note that some security panels do not have the Subdisarm setting Figure 40 List of security settings This screen lets you change any of the following security settings Door Chime The door chime is the sound of 2 beeps that the Home Security Touchscreen makes when a door or window is opened or closed while the security system is disarmed Not all sensors cause a chiming sound Only sensors that are ...

Страница 39: ...n to change the setting Enter the master code and touch OK You return to the Security screen and the new setting displays When you return to the Home screen the new setting is in effect Subdisarm Security Panel This option lets you subdisarm the Security panel See Subdisarm the System on page 20 for more information Remotes This option lets you view a list of remotes installed at your site and det...

Страница 40: ...twork The Security panel time however can drift If you notice that the Security panel time is incorrect touch Update Security Panel Time to update it to the Home Security Touchscreen time A message prompts you to enter the master access code and then the Home Security Touchscreen performs the update and returns you to the Security Panel screen Clear Alarm Events When there are uncleared alarm even...

Страница 41: ... feature See Screen Saver on page 42 for more information Clean Screen Touch to display the clean screen feature See Clean Screen on page 46 for more information Background Image Touch Background to display thumbnails of the available background images Figure 45 Background image thumbnails To change the background image on the Home Security Touchscreen 1 Touch the thumbnail for the background imag...

Страница 42: ...the screen while the Traffic widget is playing to display the controls select a new location and view the traffic in that location When you stop touching the screen after the specified idle period the screen saver continues playing where it left off For example if your screen saver list includes photos traffic and cameras in that order for 2 minutes each and you interact with the Traffic widget wh...

Страница 43: ...een Saver List To add widgets 1 On the Screen Saver screen touch Screen Saver List The Choose Screen Saver screen lists all of the widgets available Touch the Down arrow to scroll down to see more widgets Touch the Up arrow to scroll back up to the top 2 Touch the widget you want to use as your screen saver You return to the Screen Saver screen with the selected widget identified 3 If you want to ...

Страница 44: ...nced Screen Saver screen touch the widget for which you want to change the playing time The Play Widget For screen with the actual name of the widget instead of the word Widget displays the playing time options and a check mark displays next to the selected playing time 2 Touch the playing time you want for the selected widget You return to the Screen Saver List screen which displays the new playi...

Страница 45: ...een Saver After The Start Screen Saver After screen displays with a check mark next to the current setting This setting indicates how long your Home Security Touchscreen must be idle not touched at all before the screen saver starts 2 To change the setting touch the time you prefer You return to the Screen Saver screen with the new time displayed Test the Screen Saver To test the screen saver 1 On...

Страница 46: ... it but is otherwise blank After 10 seconds it returns you to the Screen screen Sounds Touch Sounds on the Settings screen to display the Sounds screen On this screen you can adjust Volume Touch the volume level you want for the Home Security Touchscreen audio Touch Screen Sounds Touch OFF to turn sounds off Touch ON to turn sounds on This setting affects the delay status sounds and the door chime...

Страница 47: ...are on this screen or any of the other screens you can get to from this screen On this screen you can add edit or delete access codes for the Home Security Touchscreen and Security panel users See Access Codes on page 10 for more information Touch Add to add an access code for another user This is useful if you want to keep track of who made each change in the system or when each user arrived or l...

Страница 48: ... on the alpha keyboard and touch OK 3 Touch Touch to Enter User Code enter a unique 4 digit access code on the numeric keypad and touch OK The access code must be unique It cannot be the same as any other access code including the master code A series of asterisks display on that button to represent the access code without displaying it for privacy 4 Touch Touch to Verify User Code enter the new a...

Страница 49: ...displays 2 Touch Touch to Change Master Code enter a new 4 digit code and touch OK A series of asterisks display on that button to represent the access code without displaying it for privacy Note The master code must be unique It cannot be the same as any other access code 3 Touch Touch to Verify Master Code enter the new access code again and touch OK 4 Touch Update Master Code The master access ...

Страница 50: ...cess code including the master code 3 Touch Touch to Verify User Code enter the new access code again and touch OK A message confirms that the user code was changed 4 Touch Back to return to the Access Codes screen Delete a User Access Code To delete a user access code 1 On the Access Codes screen touch the name of the user whose code you want to delete The Change User Code screen displays 2 Touch...

Страница 51: ... installer settings Note This feature is not available for all Security panels To gain installer access Touch Installer to display the numeric keypad where you enter the installer access code Time Zone Touch Time Zone to display the Time Zone screen with a list of time zones To set the time zone 1 Scroll through the list to find the time zone for where you live 2 Touch the time zone to select it T...

Страница 52: ...52 5 5 Troubleshooting Diagnosing and fixing problems This chapter describes the following common problems and their resolutions Dark Screen Wi Fi Connection Cameras ...

Страница 53: ... can disrupt Wi Fi service 2 4 GHz cordless telephones can interfere with the Home Security Touchscreen Wi Fi connection because they operate at the same frequencies as the Home Security Touchscreen and other devices on a LAN Resolution Connect the gateway to your router Turn off the microwave oven No need to unplug it If you determine that your cordless phone is interfering you can Change the loc...

Страница 54: ...ere is a temporary communication failure The Wi Fi connection is lost or intermittent The Camera or the Home Security Touchscreenis too far away from the gateway Resolution Move the camera antenna to an upright position Touch Cameras and select the camera again Try all of the preceding suggestions as possible solutions Move the camera or Home Security Touchscreen closer to the gateway ...

Страница 55: ...mance standards EN300 328 2 4Ghz EN301 489 17 EN60950 1 For complete DoC visit the NETGEAR EU Declarations of Conformity website at http support netgear com app answers detail a_id 11621 EDOC in Languages of the European Community Language Statement Cesky Czech NETGEAR Inc tímto prohlašuje že tento Radiolan je ve shode se základními požadavky a dalšími príslušnými ustanoveními smernice 1999 5 ES D...

Страница 56: ...met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Malti Maltese Hawnhekk NETGEAR Inc jiddikjara li dan Radiolan jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alulírott NETGEAR Inc nyilatkozom hogy a Radiolan megfelel a vonatkozó alapvetõ követelményeknek és az 1999 5 EC irányelv egyéb elõír...

Страница 57: ...ust accept any interference received including interference that may cause undesired operation FCC Radio Frequency Interference Warnings Instructions This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation...

Страница 58: ...th IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body Caution Ce dispositif est conforme à la norme CNR 210 d Industrie Canada applicable aux appareils radio exempts de licence Son fonctionnement est sujet aux deux conditions suivantes 1 le dispositif ne doit pas produire d...

Страница 59: ...old appliances to reduce interference in feet and meters Household Appliance Recommended Minimum Distance in feet and meters Microwave ovens 30 feet 9 meters Baby Monitor Analog 20 feet 6 meters Baby Monitor Digital 40 feet 12 meters Cordless phone Analog 20 feet 6 meters Cordless phone Digital 30 feet 9 meters Bluetooth devices 20 feet 6 meters ZigBee 20 feet 6 meters ...

Страница 60: ...earing alarm history 40 Clock widget 26 color definitions System icon 15 compliance 55 cool mode 25 D Daily Word widget 36 dark screen troubleshooting 53 disarm access codes for 10 Door Chime settings 38 E Emergency button 14 F Fire button 14 Flickr accounts 29 H heat mode 25 Home Screen 9 38 Emergency button 14 System icon 15 I installer codes 10 Installer settings 51 Internet widgets 27 K keypad...

Страница 61: ...48 Background Image 41 change playing time of screen saver 44 clean screen savers 46 Installer 51 options 38 Remotes 39 remove a screen saver 44 Screen 41 screen saver start time 45 Screen Savers 42 Security 38 Security Panel 40 Sounds 46 test screen saver 45 Time Zone 51 Settings button 9 37 38 Settings screen 38 signal strength 10 slide shows news 27 photos 29 sports 32 Sounds setting 46 Sports ...

Страница 62: ...idget 35 widgets 9 22 add screen savers 43 Camera 23 Daily Word 36 Internet 27 Lights 24 News 27 Night Mode 26 photos 29 Sports 32 System 23 Thermostat 25 Traffic 33 Weather 35 Wi Fi signal strength 10 troubleshooting 53 Y Yahoo Flickr accounts 29 Z Z Wave lighting module 24 ...

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