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Diagnostics and Troubleshooting

This chapter provides information to help you diagnose and solve problems that you might experience with the
switch. If you do not find the solution here, check the NETGEAR support site at

netgear.com/support

for product

and contact information.

The chapter contains the following sections:

•

Test a Cable Connection

on page 72

•

Reboot the Switch From the Management Interface

on page 73

•

Detect a Network Loop

on page 74

•

Resolve a Subnet Conflict to Access the Switch

on page 74

Содержание GS808E

Страница 1: ...Nighthawk S8000 Gaming Streaming Advanced 8 Port Gigabit Ethernet Switch User Manual Model GS808E March 2017 202 11732 01 350 E Plumeria Drive San Jose CA 95134 USA...

Страница 2: ...ent EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory...

Страница 3: ...rmance Apply a Performance Preset Mode 20 Apply the Gaming Preset Mode 20 Apply the Media Streaming Preset Mode 22 Apply the Standard Preset Mode 24 Manage Custom Performance Preset Modes 26 Save Your...

Страница 4: ...ry Default Settings 62 Use the RESET Button to Reset the Switch 62 Use the Management Interface to Reset the Switch 63 Manage the Power Saving Mode 63 Control the Port LEDs 64 Control the Power LED 65...

Страница 5: ...pports IGMP snooping for multicast operation and link aggregation for a connection of up to 4 Gbps to link aggregation enabled devices such as ReadyNAS The chapter contains the following sections Rela...

Страница 6: ...ontents The package contains the switch AC power adapter localized to the country of sale and installation guide Status LEDs Status LEDs are located on the top panel and back panel of the switch Figur...

Страница 7: ...Network Loop on page 74 Port LEDs 1 through 8 For information about controlling the LEDs see Control the Power LED on page 65 and Control the Port LEDs on page 64 Back Panel The back panel of the swi...

Страница 8: ...er The RESET button is located on the bottom panel of the switch Press the RESET button for five seconds to reset the switch to factory default settings For more information see Return the Switch to I...

Страница 9: ...itch in your network The chapter contains the following sections Set Up the Switch in Your Network and Power On the Switch on page 10 Access the Switch and Discover the IP Address of the Switch on pag...

Страница 10: ...and streaming devices to remaining ports 3 through 7 We recommend these port connections for the one touch performance presets see Apply a Performance Preset Mode on page 20 However you can save cust...

Страница 11: ...work Infrastructure locate the Nighthawk S8000 5 Double click Nighthawk S8000 xx xx xx xx xx xx in which xx xx xx xx xx xx is the MAC address of the switch The login page of the management interface o...

Страница 12: ...ter you reboot the switch Tip Access the Switch From a Mac To access the switch from a Mac and discover the switch IP address 1 Open the Safari browser 2 Select Safari Preferences The General page dis...

Страница 13: ...in your network However the DHCP server might not always issue the same IP address to the switch For easy access to the switch management interface you can set up a fixed static IP address on the swi...

Страница 14: ...using a network connection 1 Open a web browser from a computer that is connected to the same network as the switch 2 Enter the IP address that is assigned to the switch The login page opens 3 Enter t...

Страница 15: ...s it is with the IP address that was issued by the DHCP server or change the last three digits of the IP address to an unused IP address 7 Write down the complete fixed IP address You can bookmark it...

Страница 16: ...ess of the switch The default IP address of the switch is 192 168 0 239 This means that you must change the IP address of the computer to be on the same subnet as the default IP address of the switch...

Страница 17: ...is disconnected when you change the IP address 11 Disconnect the switch from your computer and install the switch in your network For more information see Set Up the Switch in Your Network and Power O...

Страница 18: ...r the Switch on page 13 you can then bookmark the web page for that IP address to quickly access the management interface on your mobile device To access the switch from a mobile device 1 Open a web b...

Страница 19: ...contains the following sections Apply a Performance Preset Mode on page 20 Manage Custom Performance Preset Modes on page 26 Manually Set the Quality of Service Mode and Port Rate Limits on page 30 Ma...

Страница 20: ...for the switch for more information see Manage IGMP Snooping on page 50 Disables flow control for all ports for more information Manage Flow Control for a Port on page 39 Disables power saving for th...

Страница 21: ...lect PRESET MODES 5 Select GAMING PRESET 6 Click the APPLY button Your settings are saved Optimize the Switch Performance 21 Nighthawk S8000 Gaming Streaming Advanced 8 Port Gigabit Ethernet Switch GS...

Страница 22: ...the Power Saving Mode on page 63 Sets the QoS mode to port based for more information see Use Port Based Quality of Service and Set Port Priorities on page 30 Before you apply the Media Streaming Pres...

Страница 23: ...PRESET MODES 5 Select MEDIA STREAMING PRESET 6 Click the APPLY button Your settings are saved Optimize the Switch Performance 23 Nighthawk S8000 Gaming Streaming Advanced 8 Port Gigabit Ethernet Switc...

Страница 24: ...Set Port Priorities on page 30 Before you apply the Standard Preset mode you can save your current QoS port prioritization rate limiting multicast flow control and IGMP snooping settings and other se...

Страница 25: ...PRESET MODES 5 Select STANDARD PRESET DEFAULT 6 Click the APPLY button Your settings are saved Optimize the Switch Performance 25 Nighthawk S8000 Gaming Streaming Advanced 8 Port Gigabit Ethernet Swit...

Страница 26: ...rmance Preset Mode on page 20 you can save your current Quality of Service QoS settings as a custom preset mode To save your QoS settings as a custom preset mode 1 Open a web browser from a computer t...

Страница 27: ...de Ater you save a custom preset mode you can rename the mode To rename a custom preset mode 1 Open a web browser from a computer that is connected to the same network as the switch or to the switch d...

Страница 28: ...tton 7 In the Preset Mode Name field enter a new name from 1 to 16 characters for the custom preset mode 8 Click the RENAME button Your settings are saved Optimize the Switch Performance 28 Nighthawk...

Страница 29: ...ress that is assigned to the switch The login page opens 3 Enter the switch password The default password is password The password is case sensitive The Home page displays 4 Select PRESET MODES 5 Sele...

Страница 30: ...or example see degraded video stream quality sluggish response times during online activity and other problems Use Port Based Quality of Service and Set Port Priorities Port based priority is the defa...

Страница 31: ...802 1P DSCP do the following to change the selection to Port based a In the left pane from the QoS Mode menu select Port based A pop up warning window opens b Click the CONTINUE button The pop up wind...

Страница 32: ...elect LOW MEDIUM or HIGH from the individual menu for the port The default selection is LOW d Click the APPLY button Your settings are saved and the EDIT PRIORITY page closes 7 To set rate limits do t...

Страница 33: ...ze the packet With this type of QoS you cannot control the port prioritization on the switch because the device that sends the traffic that is the packets to the switch prioritizes the traffic However...

Страница 34: ...Enter the switch password The default password is password The password is case sensitive The Home page displays 4 From the menu at the top of the page select PRIORITIZATION The Prioritization Qualit...

Страница 35: ...s that are forwarded to every port on the switch If they are not blocked broadcast storm packets can delay or halt the transmission of other data and cause problems However you can block broadcast sto...

Страница 36: ...word The default password is password The password is case sensitive The Home page displays 4 From the menu at the top of the page select PRIORITIZATION 5 In the left pane click the button in the Broa...

Страница 37: ...port you can set rate limits for incoming and outgoing traffic set the port speed by default the speed is set automatically enable flow control and change the port name label Set Rate Limits for a Por...

Страница 38: ...nected to the same network as the switch or to the switch directly through an Ethernet cable 2 Enter the IP address that is assigned to the switch The login page opens 3 Enter the switch password The...

Страница 39: ...s of time during the congestion condition You can enable or disable flow control for an individual port By default flow control is disabled for all ports To manage flow control for a port 1 Open a web...

Страница 40: ...n use shows as UP A port that is not in use shows as AVAILABLE 4 Select a port The pane displays detailed information about the port 5 Click the EDIT button 6 In the Flow Control section enable or dis...

Страница 41: ...wn manually To change the speed for a port or disable a port 1 Open a web browser from a computer that is connected to the same network as the switch or to the switch directly through an Ethernet cabl...

Страница 42: ...port is forced to function at 10 Mbps with full duplex 100M half The port is forced to function at 100 Mbps with half duplex 100M full The port is forced to function at 100 Mbps with full duplex You c...

Страница 43: ...work as the switch or to the switch directly through an Ethernet cable 2 Enter the IP address that is assigned to the switch The login page opens 3 Enter the switch password The default password is pa...

Страница 44: ...d type a new name label for the port The name label can be from 1 to 16 characters 7 Click the APPLY button Your settings are saved Optimize the Switch Performance 44 Nighthawk S8000 Gaming Streaming...

Страница 45: ...switch in your network The chapter contains the following sections Manage Switch Discovery Protocols on page 46 Set Up Static Link Aggregation on page 48 Manage Multicast on page 50 Change the IP Addr...

Страница 46: ...witch UPnP is enabled by default For security reasons you can disable UPnP To manage UPnP 1 Open a web browser from a computer that is connected to the same network as the switch or to the switch dire...

Страница 47: ...n When Bonjour is enabled the button displays blue When Bonjour is disabled the button displays white 7 Click the APPLY button Your settings are saved Manage NETGEAR Switch Discovery Protocol NETGEAR...

Страница 48: ...egation Connection Before you set up a link aggregation group LAG on the switch see Set Up Link Aggregation Groups on page 49 you must make a physical link aggregation connection to another network de...

Страница 49: ...rt Settings on page 37 for information about changing these settings on the switch and you must set up a physical link aggregation connection see Make a Link Aggregation Connection on page 48 To set u...

Страница 50: ...o the ports that request the multicast traffic rather than to all ports which could affect network performance IGMP snooping helps to optimize multicast performance and is especially useful for bandwi...

Страница 51: ...group that the switch learned through IGMP snooping By default multicast traffic from unknown addresses is allowed To manage blocking of unknown multicast addresses 1 Open a web browser from a comput...

Страница 52: ...Pv3 If IGMPv3 IP header validation is enabled switch drops and IGMPv1 and IGMPv2 traffic By default IGMPv3 IP header validation is disabled To manage IGMPv3 IP header validation 1 Open a web browser f...

Страница 53: ...g in the network In this situation select one port on the switch as the dedicated static router port for IGMP snooping allowing all IGMP Join and Leave messages in the network to be forwarded to this...

Страница 54: ...itch By default the switch receives an IP address from a DHCP server or a router that functions as a DHCP server in your network To disable the DHCP client of the switch and change the IP address of t...

Страница 55: ...our switch web session might be disconnected when you change the IP address Reenable the DHCP Client of the Switch If you disabled the DHCP client of the switch and changed the IP address of the switc...

Страница 56: ...s enabled 6 Click the APPLY button A pop up window displays a message 7 Click the X in the pop up window Your settings are saved The switch receives an IP address from a DHCP server or a router that f...

Страница 57: ...pgrade the Switch on page 58 Manage the Configuration File on page 60 Return the Switch to Its Factory Default Settings on page 62 Manage the Power Saving Mode on page 63 Control the Port LEDs on page...

Страница 58: ...ssword for the switch 7 Type the new password in the New Password field and in the Retype New Password field 8 Click the APPLY button Your settings are saved Keep the new password in a secure location...

Страница 59: ...click the blue file icon navigate to the firmware file that you just downloaded and select the file An example of a firmware file name is S8000_V1 0 0 1 bin 9 Click the UPLOAD button A pop up window...

Страница 60: ...twork as the switch or to the switch directly through an Ethernet cable 2 Enter the IP address that is assigned to the switch The login page opens 3 Enter the switch password The default password is p...

Страница 61: ...D SETTINGS The PRESET MODES page displays 5 Select Configuration File 6 Click the blue file icon and navigate to and select the saved configuration file The name of the saved configuration file is S80...

Страница 62: ...d and the switch s DHCP client is enabled Use the RESET Button to Reset the Switch You can use the RESET button to return the switch to its factory default settings CAUTION This process erases all set...

Страница 63: ...LT page displays 6 Click the RESTORE DEFAULT SETTINGS button A warning pop up window opens 7 Click the CONTINUE button The switch is reset to factory default settings and reboots WARNING Do not interr...

Страница 64: ...he login page opens 3 Enter the switch password The default password is password The password is case sensitive The Home page displays 4 From the menu at the top of the page to the right of NETGEAR cl...

Страница 65: ...Stealth Mode the button displays white 6 Click the APPLY button Your settings are saved Control the Power LED You can turn off the blue Power LED for example if you prefer to keep the environment dar...

Страница 66: ...plorer and Bonjour You can change the device name which can be up to 20 characters To change the device name of the switch 1 Open a web browser from a computer that is connected to the same network as...

Страница 67: ...ome page displays 4 From the menu at the top of the page select ADVANCED SETTINGS The PRESET MODES page displays 5 Select Product Registration The PRODUCT REGISTRATION page displays 6 Click the REGIST...

Страница 68: ...1 Open a web browser from a computer that is connected to the same network as the switch or to the switch directly through an Ethernet cable 2 Enter the IP address that is assigned to the switch The l...

Страница 69: ...witch directly through an Ethernet cable 2 Enter the IP address that is assigned to the switch The login page opens 3 Enter the switch password The default password is password The password is case se...

Страница 70: ...about setting rate limits for incoming and outgoing traffic setting the port speed by default the speed is set automatically enabling flow control and changing the port name label see Manage Individua...

Страница 71: ...ou do not find the solution here check the NETGEAR support site at netgear com support for product and contact information The chapter contains the following sections Test a Cable Connection on page 7...

Страница 72: ...s the switch or to the switch directly through an Ethernet cable 2 Enter the IP address that is assigned to the switch The login page opens 3 Enter the switch password The default password is password...

Страница 73: ...e switch or to the switch directly through an Ethernet cable 2 Enter the IP address that is assigned to the switch The login page opens 3 Enter the switch password The default password is password The...

Страница 74: ...ou connect it to a network that includes a DHCP server or a router that functions as a DHCP server the switch uses its own default IP address of 192 168 0 239 This subnet might be different from the s...

Страница 75: ...A Factory Default Settings and Technical Specifications This appendix includes the following sections Factory Settings on page 76 Technical Specifications on page 77 75...

Страница 76: ...with subnet mask 255 255 255 0 IP address password Login password All enabled UPnP Bonjour and NSDP Switch discovery protocols QoS Port 1 Gaming Port 2 Media streaming Port 8 Uplink QoS port assignme...

Страница 77: ...100BASE TX IEEE 802 1p Class of Service IEEE 802 3ab 1000BASE T IEEE 802 3az Energy Efficient Ethernet EEE IEEE standards RJ 45 supporting 10BASE T 100BASE TX or 1000BASE T Network connectors 8 Ethern...

Страница 78: ...58 F 40 to 70 C Storage temperature 95 maximum relative humidity noncondensing Storage humidity 10 000 ft 3 000 m maximum Storage altitude UL CB CE LVD EAC Safety certifications Factory Default Settin...

Страница 79: ...and Access Information This appendix provides additional information about how you can discover and access the switch in your network The appendix contains the following section Access the Switch Fro...

Страница 80: ...e Home page displays The previous figure shows the right pane or depending on the size of your browser page the middle pane of the Home page The pane also shows the IP address that is assigned to the...

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