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Page 14 of 14

Troubleshooting

Error indication using LEDs

If there is a fault in either the configuration or the QueBec Pro unit, this will be indicated on the 

front LED indicators. 

In all error modes the power LED will flash red alternating with the IO LEDs. The alternating IO 

LEDs will indicate type of error see below list: 

LED shows

Description

Solution

Unexpected Error

o

  

Turn off the power to the  

control system for 20 sec  

before turning the power on 

again

                             

Error in serial number

o  

You need to return the unit to 

Neets or your local dealer for 

replacement/repair 

 

No project found on the 

control system or unable 

to start the project

o  

Try to upload the project again

o  

Alternatively, there can be 

a problem in the project you 

have uploaded. In this case, try 

uploading an empty project and 

see if this works

Systems are resuming  

factory default settings

 When pressing Switch 1 and 2 

during power on, the system 

will delete current settings and 

resume factory default. 

This method is only intended to 

be used, if the control system 

locks up and enters ’’Unexpect-

ed Error’’

 

No contact to Neets  

extension unit

 Check to confirm that the serial 

number used in Project Designer 

matches the Neets extension unit

 Check the network or RS-232 

connection from the control  

system to the Neets extension 

unit

 

Wrong firmware version in 

Neets extension unit

o  

The Neets extension unit has a 

different firmware than the one 

in the control system

o  

Please upgrade the firmware by 

plugging in the USB cable from 

the Neets extension unit into 

a PC running Project Designer 

and follow the instructions

HDMI  

VGA 

1  

2  3 

I

 

 

HDMI  

VGA 

1  

2  3 

I

     

 

HDMI  

VGA 

1  

2  3 

I

   

 

HDMI  

VGA 

1  

2  3 

I

   

 

HDMI  

VGA 

1  

2  3 

I

       

HDMI  

VGA 

1  

2  3 

I

  

 

HDMI  

VGA 

1  

2  3 

I

  

 

Содержание QueBec Pro

Страница 1: ...Manual QueBec Pro Installation Manual...

Страница 2: ...ur local distributor or Neets A S Langballe 4 8700 Horsens Denmark by E Mail Support Neets dk or you may use our contact form at www neets dk Revision list This document has the following revision cha...

Страница 3: ...mponents inside These openings must never be blocked by other objects Do not use this equipment near water To reduce the risk of fire or electric shock do not expose this apparatus to rain or moisture...

Страница 4: ...2 Important Safety Instructions 3 Contents 4 Description 5 Specifications 6 Installation 7 Connection and Controls 8 Front 8 Back 10 Automaticity input selection 12 How to connect 13 PoE power supply...

Страница 5: ...A Video Detection Enables Hsync detection of video signals Built in 3 Port HDMI switch Connect 3 HDMI input sources and switch between upon signal present Fast installation 2 all through screw holes E...

Страница 6: ...0 PoE input Compliance 802 3af 802 3at 802 3af PD mode A B PD Class 0 802 3af 4 802 3at VGA input Sense type Vertical sync Pin 14 Max resolution QWXGA 2048x1152 Connector VGA DE15 female plug General...

Страница 7: ...a ceiling etc with the included self tapping screws Unpack the unit place the unit on the surface where it should be mounted and screw the two screws through the holes in the top as shown below The un...

Страница 8: ...IO is configured as input the yellow LED marked in will illuminate when the input is high and turn off when the input is low The green LED marked out will remain off When an IO is configured as outpu...

Страница 9: ...arefull VGA and HDMI signal detection The led indicate if a signal on the input is detected or not If the led light is green this indicate that a signal are present Power and error indication The on L...

Страница 10: ...the I O ports are tied to GND through a FET transistor also called open drain collector function Each I O can draw up to 24VDC 500mA When used as inputs the applied voltage must be below 1 VDC to be a...

Страница 11: ...et functionality built into both the LAN interface connectors You must connect the QueBec Pro to your LAN if you are using any of the LAN features of the product The ports features auto MDI X which me...

Страница 12: ...that when changing between VGA and HDMI input the device being controlled will have the right input selected If you bypass the automaticity input selection and select an input that is not active this...

Страница 13: ...LAN PoE IN PN 312 0020 RS 232 IR G T2 R2 G T1 R1 Relays www neets dk I O G 1 2 in 1 2 HDMI out in 1 in 2 in 3 out VGA LAN PoE IN PN 312 0020 RS 232 IR G T2 R2 G T1 R1 Relays www neets dk I O G 1 2 in...

Страница 14: ...case try uploading an empty project and see if this works Systems are resuming factory default settings o When pressing Switch 1 and 2 during power on the system will delete current settings and resum...

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