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Manual FLR-line

7 Servicing the installation

When the installation has been completed and delivered, it is possible to service the installation via Nedap
Device Management. Besides, we provide monitoring options locally via SNMP.

Nedap Device Management

Via Nedap Device Management the following features are available, when the system is connected to Nedap
Device Management.

System monitoring via some key metrics. The following key metrics are available:

Whether RFID is operating successfully
Whether all Renos units are active
Whether all infrared beam sensors are operating without blocked aisles
Whether there are suspected false EAS alarms (RFID only)
Whether the buzzers and lights are muted

Firmware update. As described before, the firmware of the Renos system can be updated via Device
Management.
Remote log-in. It is possible to access the configuration wizard remotely via Device Management.

These features are available via a web interface and an API, which can be used to integrate Nedap Device
Management into 3rd party solutions. For more information, please contact support.

SNMP

To allow for local monitoring of Renos systems, and integration into existing IT infrastructure we support
Simple Network Management Protocol (SNMP). The following variables are available on the Renos platform:

One or more Renos units are not reachable
The status of the RFID subsystem
One or more infrared beam sensors are blocked
The system is connected to Device Management

Renos systems use SNMP version 2c, community public. The MIB file is available on the Renos system itself via
the URL http://

/snmp (for example, that is

when

(ip address of the system)

http://192.168.133.1/snmp

connected to the USB service port).

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Содержание !D Gate

Страница 1: ...PRELIMINARY i30 i45 D Gate D Hybrid Gate Firmware version 14 35 and newer Manual FLR line ...

Страница 2: ...____ 26 4 Executing the installation ____________________________________________________________________ 28 Conduit or slit ____________________________________________________________________________ 28 Physical installation _______________________________________________________________________ 29 Orientation of products ____________________________________________________________________ 31 In...

Страница 3: ...________________ 49 RF technology issues ______________________________________________________________________ 49 9 Regulatory information ______________________________________________________________________ 52 FCC and IC Compliance statement ___________________________________________________________ 52 FCC and IC Radiation Exposure Statement ___________________________________________________...

Страница 4: ... or background information several Knowledge Base articles are available and are referred to in this manual You can find the Knowledge Base articles on the Nedap Retail portal This manual covers the following products Article number Article name Technologies Model name FCC ID IC 9563873 ASSY FL30R RF GREY 8 2 MHz RF ASSY FLR RF CGDFLRRF 1444A FLRRF 9563881 ASSY FL45R RF GREY 8 2 MHz RF ASSY FLR RF...

Страница 5: ...hat service procedures and replacement parts used will not affect performance RFID Regions Region 1 Europe ETSI EN 302 208 Armenia Azerbaijan Hong Kong India Jordan Oman Russia Saudi Arabia South Africa Tunisia and United Arab Emirates Region 2 United States FCC Part 15 247 Australia Brazil Argentina Canada Chile Colombia Costa Rica Dominican Republic Israel Mexico New Zealand Panama Peru Taiwan U...

Страница 6: ... the equipment and that the equipment has been put on the market after 13 August 2005 Battery disposal This product contains a non rechargeable lithium battery Replace only with the same or equivalent type recommended by the manufacturer Panasonic CR2032 lithium button cell At the end of its useful life under various state and local laws it may be illegal to dispose of this battery into the munici...

Страница 7: ...tallation set 9563881 ASSY FL45R RF GREY FL45 gate with Renos RF Installation set 9982124 ASSY FL45R RFID R1 GREY FL45 gate with Renos RFID reader and RFID antennas 3 5 m 11 5 ft RFID coaxial cable Installation set 9982221 ASSY FL45R RF RFID R1 GREY FL45 gate with Renos RF RFID reader and RFID antennas 3 5 m 11 5 ft RFID coaxial cable Installation set 9982132 ASSY FL45R RF RFID R2 GREY 9982159 ASS...

Страница 8: ...s Number Component Description 1 Lights The red LED lights can be used for user feedback or alarms 2 RF antenna The antenna is integrated in the aluminium frame 3 RFID antenna NEXT The RFID antenna pointing to the NEXT gate not included in all variations 4 RFID antennas PREVIOUS The RFID antenna pointing to the PREVIOUS gate not included in all variations 5 RFID reader The RFID reader takes care o...

Страница 9: ...nication between units and with the outside world For most products it is equipped with an RF detection engine with the exception of the RFID only systems used in Region 1 to be compatible with the OST platform 7 Buzzer The buzzer can be used for user feedback or alarms 8 50 ohm PCB The 50 ohm PCB takes care of the connection between the Renos unit the RF antenna and the lights ...

Страница 10: ...10 55 Manual FLR line Dimensions The dimensions of the gates can be found in the drawings below The pattern of holes in the mounting plate can be used to draw the right locations for drilling holes in the floor ...

Страница 11: ...Page of 11 55 Manual FLR line FL30R ...

Страница 12: ...Page of 12 55 Manual FLR line FL45R ...

Страница 13: ...ared beams Connect to the optional infrared beam sensors 3 Add on Provide power and synchronization to add ons like the RFID reader 4 Network IN Connected to the Network OUT of a previous Renos unit or a Power Inserter 5 USB Connect accessories to Renos like the RFID Reader 6 Network OUT Connected to the Network IN of a previous unit or a Power Inserter Can also be left unconnected or connected to...

Страница 14: ...owever we will discuss the function of those add ons here Infrared beam sensors Infrared beam sensors can be used for two purposes Customer counting in EAS role both RF and RFID Direction detection when the system is used between stock room and sales floor RFID only The infrared beam sensors can be easily clicked in the FLR line product Please note that if you want to use infrared beam sensors wit...

Страница 15: ...e whether the deactivator is operational or not The RF Smart Deactivator cannot be used in systems where RFID is enabled RF security dashboard The Renos platform has a built in RF security dashboard It can be enabled by entering a license key during the configuration wizard The customer can then visit the dashboard via the web browser To make this work the Renos system should be either connected t...

Страница 16: ...r guidance rails When not available use Nedap crash protection against shopping carts Defining the system When a store requires gates to be placed at several locations there needs to be a decision on how to combine these gates into one or multiple systems The following rules need to be taken into account A different role is a different system It is not possible to combine gates for Electronic Arti...

Страница 17: ...for RF technology The mode can be configured during the configuration wizard With Edge Detection There is a field around the gate This mode is mainly used when the gates are placed near the checkouts as you can have one gate covering a relatively large area Infra read beam sensors Please note that when you want to use infrared beam sensors for customer counting you can only count customers in betw...

Страница 18: ...between gates This is the default mode of operation If you combine both RF and RFID in one system we recommend to disable Edge Detection In this way the behaviour for both technologies is approximately the same If there is one gate in a group it is not possible to make an aisle To still have detection you need to choose a detection side of the gate This can be either facing the previous gate or th...

Страница 19: ... RFID hard tag for RFID Please note that only the recommended detection distance or aisle width is specified Depending on the tag used and the environment the gates are placed in sometimes larger values can be achieved It is advised to test this before using it in a store Without RF Edge Detection or with RFID We speak about aisle width in this case When RF Edge Detection is disabled the following...

Страница 20: ...nology is affected by both coupling issues the antenna couples with other objects and by active interferers other devices that transmit a signal around 8 2 MHz Objects that cause coupling effects could be windows doors metal framing around the checkout etc Interferers can be created by another RF system but also motors driving doors or roller shutters Take the following placement requirements into...

Страница 21: ...normal sliding doors There should be a minimum distance of 40 cm 16 in between the center of the gate and the door In addition when a is present roller shutter There should be a minimum distance of 70 cm 28 in between the center of the gate and the roller shutter ...

Страница 22: ...al components in the mat and the antenna When the antennas are placed right next to a checkout that contains significant metallic parts we advise to always use a shield To prevent interference and coupling issues please make sure there is no conducting connection between the gate and the checkout RFID installation requirements When RFID technology is used there are different installation requireme...

Страница 23: ...rge the detection field That is why we advise to avoid large metallic surfaces larger than an A3 Tabloid sheet of paper in the neighborhood of RFID enabled gates Power Inserter When the installation location of the products is clear the location of Power Inserters needs to be defined There is a maximum number of Renos units that can be connected to one Power Inserter depending on which technologie...

Страница 24: ...g When the number of gates and the number of Power Inserters is clear the next step is to determine the cabling to be used for the system Depending on the technologies that are used different cables are required The FLR line uses a daisy chain topology which means that all devices are connected as a chain a cable from a Power Inserter OUT to a Renos unit IN from that Renos unit OUT to the next Ren...

Страница 25: ...nd no power sockets are needed This could reduce the cost for installations significantly When a connection to the customer network is to be made for local access or Device Management this connection can be made from The customer network to the IN port of the Power Inserter The customer network to the OUT port of the last Renos unit in the chain The exact location needs to be configured during the...

Страница 26: ...ed to the Nedap Device Management Service This service provides Monitoring Critical system parameters are monitored 24 7 As soon as something is wrong with the system an alert is generated to the supporting partner Remote log in Via the Device Management portal it is possible for an authorized Nedap certified engineer to access the user interface of the system to make changes to the configuration ...

Страница 27: ...lso possible to do this via an HTTPS proxy however the remote log in feature is not available then For more details please see the Knowledge Base article on Device Management If Device Management is available at a certain site it is possible to pre configure a system such that the field engineer will have an easier job For more information please refer to the Knowledge Base article on Pre configur...

Страница 28: ...e a conduit as this allows easy replacement of cables when necessary If not possible a slit can be made as well When a system is going to be upgraded to RFID in the future please make sure to install a conduit to add the RFID coax cable in the future You can also choose to install the RFID coax cable already This is especially important when relying on a floor cut The conduit or slit in which the ...

Страница 29: ...gate close to a wall If RF technology is to be used always keep enough space to place a shielding afterwards You will only know whether you need shielding when you are configuring the system for example when you find too much interference during the configuration Then follow these steps to place the nuts Clean the hole Insert Hilti hit Place the nut Hilti hit and the nut are not included in the in...

Страница 30: ...gate from the floor Number Description 1 Nut M10 not included in installation set 2 Retainer ring M10 not included in installation set 3 Nylon insulation ring M10 included in installation set If the gate is not properly isolated from the floor this might cause RF interference issues ...

Страница 31: ...ple below For the EAS role when you need to secure a toilet the toilet is considered as the customer entrance exit of the store See the example below Find gate number 1 To find gate number 1 find the sticker on the footplate of the gate that indicates the IN prev and OUT next direction The flow is from the OUT of one gate to the IN of the next gate Follow the IN backwards until you have arrived at...

Страница 32: ...Page of 32 55 Manual FLR line Example of EAS role ...

Страница 33: ...Page of 33 55 Manual FLR line Example of EAS role with toilet ...

Страница 34: ... role Please note that when you compare stock room to sales floor role to EAS with toilet the orientation of the gates is exactly opposite This is due to the fact that all gates should be facing the customer entrance exit of the store with the exception of the toilet ...

Страница 35: ...o mark them with IN and OUT or PREVIOUS and NEXT as this will allow you to distinguish them from each other Filters Please note that filters should be placed around the cables to reduce interference with other systems These filters are delivered together with the system Filter should be placed at Every Power Inserter around the Ethernet cable both at the OUT and IN port Every Renos unit around the...

Страница 36: ...Renos unit First in all aisles connect the Ethernet OUT port with the IN port of the next Renos unit always following the directions of the arrows in the cabling indicated by the image below Please make sure to test every Ethernet cable for correct connections and twisting of all 4 pairs 8 wires with an Ethernet cable tester This is to make sure that the system can function correctly RFID coaxial ...

Страница 37: ...r the status of each part of the electronics Renos unit Led Color Status Explanation 1 Green On There is a Renos unit connected to the OUT port of this unit Off There is Renos unit connected to the OUT port of this unit no 2 Blue Blinking There is device connected to the OUT port of this unit no On There is a Power Inserter connected to the OUT port of this unit 3 Red On There is an issue with the...

Страница 38: ... Off The firmware on the Renos unit is yet running not Please refer to the Troubleshooting chapter later in this manual to resolve erroneous conditions Firmware error If the Renos unit has a firmware error the rightmost three LEDs 4 5 and 6 will remain off when the unit is powered This can be solved by using a Local single unit firmware update as is described later on in this manual RFID reader Le...

Страница 39: ...r with the RFID output Off There is error with the RFID output no 4 Green On The RFID output is active Blinking The reader is reading RFID labels Off The RFID output is active not 5 Green On The RFID reader is powered by the Renos unit Off The RFID reader is powered by the Renos unit not Status of LEDs before configuration When the system is not configured yet the RFID reader will not be active Th...

Страница 40: ...ing system Driver Windows XP Vista or 7 Download from portal Windows 8 No need to install driver Mac OS X No need to install driver Linux No need to install driver Once you have installed the driver check if it works by plugging in a Renos unit Recent browser To configure the system an HTML5 compatible browser should be installed on your laptop The following browsers or higher are officially suppo...

Страница 41: ...me laptops cause interference on the RF technology so it is better to place them further away We advise to use a ferrite ringcore filter around the mini USB cable that is used to configure Renos These can be ordered as spare part with Nedap Please refer to the Nedap Retail Portal for more information Entering the configuration wizard You can enter the configuration wizard by opening your browser a...

Страница 42: ... corner You can click this to get more information on what is expected to do on a certain page Firmware version and System ID When you ask for support for a specific system the support engineer will always ask you for the firmware version and the system ID The firmware version is displayed in the right top of the configuration wizard If you click the firmware version a pop up will appear that show...

Страница 43: ... it Device Management update To update the firmware via Device Management please make sure the system is configured delivered and connected to the Device Management service Then navigate to the Device Management website and use the functionality there to initiate the firmware update Local single unit flash Download the correct firmware image file from the Nedap Retail portal Extract this file to a...

Страница 44: ...d be updated Press the Advanced button and follow the steps to change the firmware One of these steps is to upload the firmware image file Configuration is lost Please note that when using local complete system flash firmware change all settings and configuration of the system are lost It s only possible to execute this on site and not remotely as the system needs to be re configured before it is ...

Страница 45: ...ation and examples Physical integration using an IO Box It is also possible to integrate other systems via relay contact outputs and inputs This is not directly provided by the Renos unit but can be done via a 3rd party IO Box Supported 3rd party IO Box At the moment the following 3rd party IO Box is supported MOXA ioLogik E1214 The IO Box should be connected to a Renos unit via a USB to Ethernet ...

Страница 46: ...URL trigger mode At this moment cameras and pagers are supported A control URL Axis Scope a link containing information of this device can be triggered by an RF alarm The URL should be created in the device The communication can be further configured in the configuration wizard Make sure that this device is reachable by the Renos system The URL trigger cannot be used in systems where RFID is enabl...

Страница 47: ...ware of the Renos system can be updated via Device Management Remote log in It is possible to access the configuration wizard remotely via Device Management These features are available via a web interface and an API which can be used to integrate Nedap Device Management into 3rd party solutions For more information please contact support SNMP To allow for local monitoring of Renos systems and int...

Страница 48: ...rnet cable tester The red LED 3 on a Renos unit is blinking The current drawn out of the OUT port of the Renos unit is too high Too much Renos unit and add ons connected to one Power Inserter Verify the number of Renos units and add ons connected to the Power Inserters with the table earlier in this document The current drawn out of the OUT port of the Renos unit is too high There is a short circu...

Страница 49: ...There is a cabling error Please check all Ethernet cabling with an Ethernet cable tester Not all Power Inserters are powered or some Renos units are not fully started Verify the green firmware running LED on the Renos unit 6 If this LED is not on verify the system has power or wait five minutes and try again There is a firmware failure indicated by the fact that all three LEDs 4 5 and 6 are off on...

Страница 50: ... the metallic loop This can be done by using non metallic parts inside those loops or to make a cut in them Create a shortcut in the metallic loop to make it smaller In this way it will resonate at a different frequency If the above solutions don t solve the problem you can decrease the sensitivity of the system This can be done by ticking the reduced sensitivity button in the RF Advanced Config I...

Страница 51: ...e possible Try to move the active interferer away from the gate as far as possible Try to apply filters around the cabling of the active interferer Shield the active interferer with aluminium foil of at least 0 05 mm 2 mil If the above solutions don t solve the problem you can decrease the sensitivity of the system This can be done by ticking the reduced sensitivity button in the RF Advanced Confi...

Страница 52: ...férence qui peut causer une opération non pas voulu de cet appareil Les changements ou modifications n ayant pas été expressément approuvés par la partie responsable de la conformité peuvent faire perdre à l utilisateur l autorisation de faire fonctionner le matériel FCC and IC Radiation Exposure Statement This equipment complies with FCC and Canadian radiation exposure limits set forth for an unc...

Страница 53: ...If this equipment does not cause harmful interference to radio or television reception which can be determine by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit dif...

Страница 54: ... chain you will benefit from our broad range of products ideas and services Nedap solutions are built upon 40 years of global experience market expertise and close cooperation with leading retailers Our worldwide operations are supported by a flexible network of certified partners across the globe Nedap systems are future proof RFID ready cost efficient and eco friendly Our mission is simply to ma...

Страница 55: ...Page of 55 55 Manual FLR line Last modification 13 August 2014 15 07 N V Nederlandsche Apparatenfabriek Nedap Parallelweg 2d NL 7141 DC Groenlo the Netherlands ...

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