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UM8000

Issue 2.0

General Description Manual

2 - 7

o

Date and time stamp:

 Subscribers can choose to hear the date and time stamp 

before or at the end of every message. UM8000 indicates how long ago or the 
exact time and date that a message was received, providing subscribers with 
accurate information about their phone and fax activity.

o

Extension remapping:

 Create “virtual extensions” so users can retrieve 

messages from multiple phones. A user with two phones can configure calls to 
each phone to be forwarded to one voice mailbox. 

o

Guests:

 A guest is a person who is hosted by a particular subscriber and given 

a “guest mailbox.” Guest privileges allow a person to communicate with their 
host subscriber through voice messages.

o

Language selectable for each subscriber or guest:

 The System Manager or 

subscribers can use the Mailbox Manager voice mail management interface to 
set which language each subscriber or guest hears. The subscriber or guest 
hears prompts in the selected language.

o

Last In-First Out / First In-First Out (LIFO/FIFO):

 System managers or 

subscribers can set LIFO/FIFO for entire categories of messages. For example, 
all messages from other subscribers can be played back in either LIFO or FIFO 
order; message playback is no longer grouped by subscriber name.

o

Message order:

 Allows users to hear messages in the order that is most 

convenient.

o

Playback order:

 System managers or subscribers can set playback order 

separately for new messages and old messages for maximum flexibility and 
convenience.

o

Live Record:

 Conversations can be recorded and left as messages. The 

recorded message is left in the participants’ own voices, eliminating 
misunderstood and inaccurate written transcripts, and capturing the tone of the 
conversation. This feature is phone system dependent.

o

Using Soft Keys:

 Please see PBX system and user guides for details.

o

Using ViewMail:

 To record a conversation, subscribers simply press the Live 

Record button in their ViewMail window during a conversation. Users then have 
access to Live Record from their desktop PC also permits voice mail message 
management from a PC client.

o

Message editing by both inside and outside callers:

 Message editing 

enables callers to edit all or part of the message recorded. The caller can listen 
to the message, add to it, delete it, or re-record it.

o

Message return receipts and receipt summaries:

 Return receipts provide 

subscribers detailed information about each message sent, including when the 
recipient opened the message. For a group message, return receipts tell when 
everyone in the group opened the message, for dispatch groups, who heard the 
entire message and when. Receipt summaries tell the user whether or not a 
particular subscriber opened any or all of the messages sent and if a reply was 
sent to the sender.

Содержание Univerge UM8000

Страница 1: ...Unified Messaging System Version 11 0 INT 2077 GEN Issue 2 0 UM8000 General Description Manual...

Страница 2: ......

Страница 3: ...re either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Novell is a trademark of Novell Inc Groupwise is a registered trademark of Novell Inc...

Страница 4: ......

Страница 5: ...nterface 1 2 Section 4 Architectural Overview 1 2 Chapter 2 Features Section 1 UM8000 Features 2 1 E mail Integration General Description 2 1 Web Administration Console Configuration 2 2 Maintenance M...

Страница 6: ...l 2 15 ViewMail for Microsoft Messaging ViewMail for GroupWise and ViewMail for Lotus Notes 2 16 ViewCall Plus 2 17 ViewFax 2 19 Chapter 3 Maintenance Section 1 Maintenance 3 1 Messaging System Report...

Страница 7: ...__________________________________________________ ___________________________________________________________________________________ Chapter 5 Glossary of Terms Standard Protocols and Applications S...

Страница 8: ...___________________________________________________________________________________ ___________________________________________________________________________________ Issue 2 0 UM8000 THIS PAGE INTE...

Страница 9: ...t These advanced Unified Messaging features give users access to their voice e mail and fax messages when and where they need it The initial release of UM8000 is designed to support the new SV8100 and...

Страница 10: ...ons that are used to manage UM8000 This requires an Internet connection and Web browser for users who access either of these applications SECTION 4 ARCHITECTURAL OVERVIEW UNIVERGE UM8000 is designed t...

Страница 11: ...e Web Mailbox Manager for streamlined and simplified configuration and management of voice mail messages for subscribers o SSL support TLS o SMTP with authentication o Text to Speech using IMAPv4 or P...

Страница 12: ...PuTTY Do not use the command line interface unless specifically directed to type specific commands use the Maintenance Menu The Maintenance Menu is used to o Configure the network settings o Use the...

Страница 13: ...ice and efficient personal administration of phone traffic o Set conversation options Subscribers can specify whether or not they want full or brief menus whether they want to hear the day and time st...

Страница 14: ...ility to accept or reject a call play the caller name in the message announce the recipient s name allow incoming callers to hold copy messages to another extension and delete on copy o Notification p...

Страница 15: ...y iPhone Symbian and Microsoft Mobile Telephony o Automatic login when calling from a pre configured external number e g Cellular phone o Constant Message Count CMC displays the number of new messages...

Страница 16: ...ecorded message is left in the caller s own voice which eliminates misunderstood or inaccurate written messages and captures the tone of the caller s voice Subscribers access and listen to their messa...

Страница 17: ...ws users to hear messages in the order that is most convenient o Playback order System managers or subscribers can set playback order separately for new messages and old messages for maximum flexibili...

Страница 18: ...message users can pause and restart the recording o Special delivery options Users can mark messages with one or more of the following special delivery options urgent private future and return receip...

Страница 19: ...varying lengths from one to ten digits o Personal security code In addition to a personal ID each subscriber can set a security code to safeguard the mailbox The code which can be any number of digit...

Страница 20: ...low an outside caller to directly dial an inside extension this means that all incoming calls are answered by a receptionist who routes the calls to the appropriate extension This is a costly and time...

Страница 21: ...an record three separate personal greetings a standard greeting busy greeting and an alternate greeting The three separate greetings enable users to record a new greeting for holidays vacations or oth...

Страница 22: ...et number of rings UM8000 can answer all or selected incoming lines o Schedules To accommodate organizations with operating hours that vary from day to day UM8000 can maintain up to three different sc...

Страница 23: ...to add a brief voice message to describe their fax and specify the recipient The system notifies the receptionist that a fax has been received The receptionist then redirects the notification to the...

Страница 24: ...ealSpeak The UM8000 Text to Speech TTS package requires UM8000 software Version 11 2 0 83 or higher enables subscribers to have 24 hour two way access to Microsoft Exchange Novell GroupWise or Lotus N...

Страница 25: ...ficiently and effectively Once you have installed the Visual Messaging applications you can add seats of the different Visual Messaging modules as your organization grows Each module ViewMail ViewMail...

Страница 26: ...message notification o Volume control ViewMail for Microsoft Messaging ViewMail for GroupWise and ViewMail for Lotus Notes UM8000 offers ViewMail for Microsoft Messaging VMM ViewMail for Lotus Notes V...

Страница 27: ...eatures as the basic ViewMail application including o Archiving messages o Copying or pasting messages to other applications o Message status o Multimedia playback and record o Password controlled acc...

Страница 28: ...ontact List manages data about each caller including multiple phone numbers action items and notes and lets you see on screen information stored in your personal database before connecting with a call...

Страница 29: ...w the document just click on the ViewFax button Each page of the fax is displayed separately and you can use the Page Board to skip from one page to another With ViewFax Print to Fax capabilities you...

Страница 30: ...Issue 2 0 UM8000 2 20 Features NOTES...

Страница 31: ...gured on the System Configuration Recordings page in the Web Administration Console Subscribers can also set a limit on the number of messages that can be left in their message boxes o General audio e...

Страница 32: ...utes they could have been busy The number of minutes they could have been busy equals 60 minutes multiplied by the number of ports on the system Usage Table Report Run this report for an individual gu...

Страница 33: ...ber of times the extension rings call transfer options and whether call holding is on or off Groups Reports provide information about message groups in the system There are three different group repor...

Страница 34: ...run while the messaging system is online it is not necessary to shutdown the application Daily backups are run nightly at 02 00 hours AM The messaging system database is backed up to the local hard d...

Страница 35: ...ifications for the UM8000 Feature Description Specification Notes Voice Ports 2 16 Fax Ports Optional Available per port Port must be configured for fax Maximum of 4 fax ports TTS Ports Optional Avail...

Страница 36: ...SV8100 New 2 16 NEC Univerge SV8300 New 2 16 Version EliteMail LX 2 0 2 0 EliteMail DOS Q517 EliteMail OS 2 Q946 NeaxMail IM 16 LX Language Country Code TUI GUI Cantonese Hong Kong CT YES NO Catalan...

Страница 37: ...ew Zealand English NZ YES NO Portuguese Brazilian PT YES NO Portuguese Iberian PI YES NO Russian RU YES NO Spanish Argentinean AR YES NO Spanish Latin America LA YES NO Spanish Madrid ED YES NO Spanis...

Страница 38: ...Issue 2 0 UM8000 4 4 Specifications NOTES...

Страница 39: ...d responding to touchtones Callers listen to prompts and direct themselves to the person voice mailbox or recorded information they need by pressing touchtones The automated attendant functions are o...

Страница 40: ...ts that are part of the system conversation allowing users to interact with UM8000 in Dutch subscriber a person who accesses the UM8000 system using an ID number In most cases an employee will be assi...

Страница 41: ...version of its COM a language independent component architecture not a programming language meant to be a general purpose object oriented means to encapsulate commonly used functions and services HTT...

Страница 42: ...s created by various relational and non relational database programs such as dBASE Microsoft Access Microsoft FoxPro and Oracle to be accessed by a common interface OLE Object Linking and Embedding A...

Страница 43: ...ystems TAPI 3 0 TAPI 3 0 is an evolutionary API providing convergence of both traditional PSTN telephony and IP Telephony IP Telephony is an emerging set of technologies which enables voice data and v...

Страница 44: ...Issue 2 0 UM8000 5 6 Glossary of Terms Standard Protocols and Applications NOTES...

Страница 45: ......

Страница 46: ...Unified Messaging System Version 11 0 NEC Unified Solutions Inc Issue 2 0 UM8000 General Description Manual...

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