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General Description Manual

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Table of Contents

Chapter 1

Introduction and Overview

Section 1

Introduction ............................................................................................. 1-1

Section 2

Product Overview ................................................................................... 1-1

Section 3

User Interface ........................................................................................ 1-2

Section 4

Architectural Overview ............................................................................ 1-2

Chapter 2

Features

Section 1

UM8000 Features ................................................................................... 2-1

E-mail Integration – General Description ..........................................................2-1

Web Administration Console Configuration ......................................................2-2

Maintenance Menu ...........................................................................................2-2

Keyboard Shortcuts ...........................................................................................2-2

Mailbox Manager ...............................................................................................2-2

Call Management ..............................................................................................2-4

Batch Import and Export ....................................................................................2-5

Mobile Web Interface (XHTML – Mobile compliant) ..........................................2-5

Telephony ..........................................................................................................2-5

Park and Page ...................................................................................................2-6

Voice Mail ..........................................................................................................2-6

Automated Attendant .......................................................................................2-10

Audio Text .......................................................................................................2-13

Fax Detect, Route, & Notify .............................................................................2-13

Section 2

Additional Feature Packages ................................................................ 2-13

AMIS/PlusNet® ................................................................................................2-13

Содержание Univerge UM8000

Страница 1: ...Unified Messaging System Version 11 0 INT 2077 GEN Issue 2 0 UM8000 General Description Manual...

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Страница 3: ...re either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Novell is a trademark of Novell Inc Groupwise is a registered trademark of Novell Inc...

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Страница 5: ...nterface 1 2 Section 4 Architectural Overview 1 2 Chapter 2 Features Section 1 UM8000 Features 2 1 E mail Integration General Description 2 1 Web Administration Console Configuration 2 2 Maintenance M...

Страница 6: ...l 2 15 ViewMail for Microsoft Messaging ViewMail for GroupWise and ViewMail for Lotus Notes 2 16 ViewCall Plus 2 17 ViewFax 2 19 Chapter 3 Maintenance Section 1 Maintenance 3 1 Messaging System Report...

Страница 7: ...__________________________________________________ ___________________________________________________________________________________ Chapter 5 Glossary of Terms Standard Protocols and Applications S...

Страница 8: ...___________________________________________________________________________________ ___________________________________________________________________________________ Issue 2 0 UM8000 THIS PAGE INTE...

Страница 9: ...t These advanced Unified Messaging features give users access to their voice e mail and fax messages when and where they need it The initial release of UM8000 is designed to support the new SV8100 and...

Страница 10: ...ons that are used to manage UM8000 This requires an Internet connection and Web browser for users who access either of these applications SECTION 4 ARCHITECTURAL OVERVIEW UNIVERGE UM8000 is designed t...

Страница 11: ...e Web Mailbox Manager for streamlined and simplified configuration and management of voice mail messages for subscribers o SSL support TLS o SMTP with authentication o Text to Speech using IMAPv4 or P...

Страница 12: ...PuTTY Do not use the command line interface unless specifically directed to type specific commands use the Maintenance Menu The Maintenance Menu is used to o Configure the network settings o Use the...

Страница 13: ...ice and efficient personal administration of phone traffic o Set conversation options Subscribers can specify whether or not they want full or brief menus whether they want to hear the day and time st...

Страница 14: ...ility to accept or reject a call play the caller name in the message announce the recipient s name allow incoming callers to hold copy messages to another extension and delete on copy o Notification p...

Страница 15: ...y iPhone Symbian and Microsoft Mobile Telephony o Automatic login when calling from a pre configured external number e g Cellular phone o Constant Message Count CMC displays the number of new messages...

Страница 16: ...ecorded message is left in the caller s own voice which eliminates misunderstood or inaccurate written messages and captures the tone of the caller s voice Subscribers access and listen to their messa...

Страница 17: ...ws users to hear messages in the order that is most convenient o Playback order System managers or subscribers can set playback order separately for new messages and old messages for maximum flexibili...

Страница 18: ...message users can pause and restart the recording o Special delivery options Users can mark messages with one or more of the following special delivery options urgent private future and return receip...

Страница 19: ...varying lengths from one to ten digits o Personal security code In addition to a personal ID each subscriber can set a security code to safeguard the mailbox The code which can be any number of digit...

Страница 20: ...low an outside caller to directly dial an inside extension this means that all incoming calls are answered by a receptionist who routes the calls to the appropriate extension This is a costly and time...

Страница 21: ...an record three separate personal greetings a standard greeting busy greeting and an alternate greeting The three separate greetings enable users to record a new greeting for holidays vacations or oth...

Страница 22: ...et number of rings UM8000 can answer all or selected incoming lines o Schedules To accommodate organizations with operating hours that vary from day to day UM8000 can maintain up to three different sc...

Страница 23: ...to add a brief voice message to describe their fax and specify the recipient The system notifies the receptionist that a fax has been received The receptionist then redirects the notification to the...

Страница 24: ...ealSpeak The UM8000 Text to Speech TTS package requires UM8000 software Version 11 2 0 83 or higher enables subscribers to have 24 hour two way access to Microsoft Exchange Novell GroupWise or Lotus N...

Страница 25: ...ficiently and effectively Once you have installed the Visual Messaging applications you can add seats of the different Visual Messaging modules as your organization grows Each module ViewMail ViewMail...

Страница 26: ...message notification o Volume control ViewMail for Microsoft Messaging ViewMail for GroupWise and ViewMail for Lotus Notes UM8000 offers ViewMail for Microsoft Messaging VMM ViewMail for Lotus Notes V...

Страница 27: ...eatures as the basic ViewMail application including o Archiving messages o Copying or pasting messages to other applications o Message status o Multimedia playback and record o Password controlled acc...

Страница 28: ...ontact List manages data about each caller including multiple phone numbers action items and notes and lets you see on screen information stored in your personal database before connecting with a call...

Страница 29: ...w the document just click on the ViewFax button Each page of the fax is displayed separately and you can use the Page Board to skip from one page to another With ViewFax Print to Fax capabilities you...

Страница 30: ...Issue 2 0 UM8000 2 20 Features NOTES...

Страница 31: ...gured on the System Configuration Recordings page in the Web Administration Console Subscribers can also set a limit on the number of messages that can be left in their message boxes o General audio e...

Страница 32: ...utes they could have been busy The number of minutes they could have been busy equals 60 minutes multiplied by the number of ports on the system Usage Table Report Run this report for an individual gu...

Страница 33: ...ber of times the extension rings call transfer options and whether call holding is on or off Groups Reports provide information about message groups in the system There are three different group repor...

Страница 34: ...run while the messaging system is online it is not necessary to shutdown the application Daily backups are run nightly at 02 00 hours AM The messaging system database is backed up to the local hard d...

Страница 35: ...ifications for the UM8000 Feature Description Specification Notes Voice Ports 2 16 Fax Ports Optional Available per port Port must be configured for fax Maximum of 4 fax ports TTS Ports Optional Avail...

Страница 36: ...SV8100 New 2 16 NEC Univerge SV8300 New 2 16 Version EliteMail LX 2 0 2 0 EliteMail DOS Q517 EliteMail OS 2 Q946 NeaxMail IM 16 LX Language Country Code TUI GUI Cantonese Hong Kong CT YES NO Catalan...

Страница 37: ...ew Zealand English NZ YES NO Portuguese Brazilian PT YES NO Portuguese Iberian PI YES NO Russian RU YES NO Spanish Argentinean AR YES NO Spanish Latin America LA YES NO Spanish Madrid ED YES NO Spanis...

Страница 38: ...Issue 2 0 UM8000 4 4 Specifications NOTES...

Страница 39: ...d responding to touchtones Callers listen to prompts and direct themselves to the person voice mailbox or recorded information they need by pressing touchtones The automated attendant functions are o...

Страница 40: ...ts that are part of the system conversation allowing users to interact with UM8000 in Dutch subscriber a person who accesses the UM8000 system using an ID number In most cases an employee will be assi...

Страница 41: ...version of its COM a language independent component architecture not a programming language meant to be a general purpose object oriented means to encapsulate commonly used functions and services HTT...

Страница 42: ...s created by various relational and non relational database programs such as dBASE Microsoft Access Microsoft FoxPro and Oracle to be accessed by a common interface OLE Object Linking and Embedding A...

Страница 43: ...ystems TAPI 3 0 TAPI 3 0 is an evolutionary API providing convergence of both traditional PSTN telephony and IP Telephony IP Telephony is an emerging set of technologies which enables voice data and v...

Страница 44: ...Issue 2 0 UM8000 5 6 Glossary of Terms Standard Protocols and Applications NOTES...

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Страница 46: ...Unified Messaging System Version 11 0 NEC Unified Solutions Inc Issue 2 0 UM8000 General Description Manual...

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