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Table of Contents
What is MyCalls ......................................................................................................... 5
Requirements ............................................................................................................. 6
Telephone System ............................................................................................................................... 6
MyCalls PC Specification ..................................................................................................................... 6
Installation Overview .................................................................................................. 7
Installing the MyCalls Server ...................................................................................... 7
Post Installation License Check ......................................................................................................... 10
Configuration Import .......................................................................................................................... 12
Opening MyCalls for the First Time .......................................................................... 16
MyCalls and Virtual Loopback Reporting ................................................................. 17
Licensing .................................................................................................................. 19
Reading the License from the SV9100 .............................................................................................. 20
Registration ........................................................................................................................................ 21
Adding Additional MyCalls Licenses .................................................................................................. 24
MyCalls Call Recorder Licensing ....................................................................................................... 24
Installing a Client ...................................................................................................... 25
Network Client.................................................................................................................................... 26
Standard Client .................................................................................................................................. 30
MSI Installer ....................................................................................................................................... 32
Outlook Plugin.................................................................................................................................... 34
Patching MyCalls ..................................................................................................... 37
Un-installing MyCalls ................................................................................................ 37
MyCalls Server................................................................................................................................... 37
MyCalls Clients .................................................................................................................................. 39
Upgrading MyCalls ................................................................................................... 40
Upgrade Licensing ............................................................................................................................. 40
Upgrading the MyCalls Software ....................................................................................................... 43
MyCalls Desktop and Desktop Lite .......................................................................... 44
Macro Scripting .................................................................................................................................. 45
Presence ............................................................................................................................................ 45
SV9100 MyCalls Desktop Programming ........................................................................................... 46
Configuring MyCalls Desktop ............................................................................................................ 47
Accessing Call Control Features in the MyCalls Application ............................................................. 51
Accessing Call Control Features Using MyCalls Desktop ................................................................. 52
Using Call Control Features ..................................................................................... 53
Configuring Screen pop Interfaces ........................................................................... 53
Installing the Call Control Service ............................................................................ 53
MyCalls Desktop with 3
rd
Party SIP and Analogue Devices ..................................... 57
Analogue Extension ........................................................................................................................... 57
NEC IP Dect Device .......................................................................................................................... 57
