NEC UNIVERGE NEAX 2000 IPS, Общее описание устройства, Страница: 110 / 191

CHAPTER 5 FEATURE DESCRIPTION
UNIVERGE NEAX 2000 IPS General Description
Page 106
Issue 5
Hunt Past No Answer - ACD
This feature allows calls targeted at an ACD group to hunt past an agent’s station, after a no
answer condition, if the agent forgets to log off of the group and the agent is unable (or not
available) to answer the call.
Immediate Overflow - ACD
This feature allows a call directed to an ACD group to immediately overflow to another
ACD group, upon encountering an “all agents busy” condition.
Priority Queuing - ACD
This feature allows the system to prioritize incoming calls by trunk route and on a per
station basis, when the call enters an ACD queue. When a call is considered as a priority, it
is placed at the beginning of the queue.
Queue Size Control - ACD
On incoming DID/Tie line calls, the system can be assigned a threshold which limits the
number of calls in queue. When the queue size threshold is exceeded, incoming callers are
connected to busy tone.
Silent Monitor - ACD
This feature provides the ACD group supervisor with the ability to monitor a call to an ACD
agent. The silent monitor function gives no indication (as an option) to either the agent or
the calling party.
Automatic Call Distribution (ACD) with Management Information System (MIS)
The Automatic Call Distribution (ACD) with (MIS) provides a management information system
to be used in conjunction with the built-in ACD features of the system. The MIS incorporates a
supervisor's terminal for real-time monitoring of agent activity, amber and red alarms, and hard-
copy summary reports.
Automatic Camp-on
An incoming Direct Inward Termination (DIT) call which has been terminated to a busy station
can be Camped-On automatically. When the busy station becomes idle, the station is
automatically called and connected to the camped on incoming trunk call.
Automatic Change to Daylight Saving Time
This feature allows the 2000 IPS system clock to automatically change from standard time to
daylight saving time, and vice versa. Schedule to change to/from daylight saving time is
programmed by system data programming.
Automatic Number Identification (ANI)
This feature receives the calling subscriber's number automatically sent from T1 network using
MF signaling and displays the calling number on the LCD of a Multiline Terminal and an
Attendant Console.
Automatic Recall
This feature works as a timed reminder. When a call remains on Hold, Camp-On or ringing
unanswered for a fixed interval after being transferred, the station that initiated the hold, transfer,
or Camp-On is automatically alerted.