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Getting Services and Support 6-3
NECC FTP Site
You can use the Internet to access the NECC FTP (file transfer protocol)
site to download various files (video drivers, printer drivers, BIOS
updates, and Setup Disk files). The files are essentially the same files as
on the NECC website.
To access the NECC FTP site, enter the following Internet ftp address
through your service:
ftp.neccsdeast.com
Once in the file menu, follow the prompts to choose and download the
file(s) you want.
Email/Fax Technical Support Service
The NECC Technical Support Center offers technical support by Internet
email if you have access. The Internet email address is:
tech-support@nec-computers.com
You can also fax technical questions to the NECC Technical Support
Center if you have access to a fax machine (or an optional fax/modem).
The fax number is:
(801) 578-5101
When using the email or fax support service, please include the following
words in the subject field for prompt response from the appropriate
technical person:
!
Desktop
!
Monitor
!
Notebook.
You should provide as much specific information about your questions as
possible. Also, if you are sending a fax, please include your voice
telephone number and your fax number with the question. You should
receive a response to your questions within one business day.