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5-6 Solving System Problems
Keyboard/Mouse Problems
Check the following problem to see the possible cause and solution.
!
Mouse or keyboard does not respond.
You might have connected the mouse and keyboard after turning on
your system. Turn the system off, make sure the mouse and keyboard
are connected, and turn the system back on.
Using the mouse results in erratic or no movement of the cursor on the
monitor screen, even after cleaning. Mouse may need to be replaced.
!
Image appears on screen but nothing happens when you use the
mouse or keyboard.
Make sure the keyboard cable and mouse cable are firmly connected
to the rear of the system.
If this does not help, turn off the system, wait five or more seconds,
and turn on the system.
CD-ROM Drive Problems
Check the following problems to see the possible cause and solution.
!
The system does not see the drive.
The drive designation is wrong and should be changed. The drive
designation depends upon the storage device configuration in your
system. To find out what drive designation letter is assigned to your
drive, double click
My Computer
on the Windows 98, Windows 2000,
or Windows NT 4.0 desktop. The drive designation is below the drive
icon.
You can also open Windows Explorer and scroll down the list of
folders until you locate the drive icon. The drive designation is beside
the icon.