
Chapter 5 Feature Description
Call Forwarding
NEAX2000 IVS
2
General Description
NDA-24293, Issue 2
Page 47
Attendant Call
Forwarding Set-up
and Cancel
All of the various types of Call Forwarding can be set up or canceled from both
Attendant Consoles.
Call Forwarding -
All Calls
This feature allows all calls directed to a particular extension to be rerouted to an
alternate destination, regardless of the busy or idle status of the extension. Call
Forwarding - All Calls can be set by an Attendant Console, the individual station user,
a Multiline Terminal with a secondary appearance of the station's extension, or from
another station (which can program itself to be the destination of the rerouting).
Call Forwarding -
Busy Line
This feature permits a call to a busy extension to be routed to a pre-designated station,
Attendant Console, or voice mail equipment. Call Forwarding - Busy Line can be set
or canceled by an Attendant Console, the individual station user, or a Multiline
Terminal with a secondary appearance of the station's extension.
Call Forwarding -
No Answer
This feature reroutes calls to extensions which do not answer. These calls can be
rerouted to another station, an Attendant Console or voice mail equipment. Call
Forwarding - No Answer can be set by the individual station user, an Attendant
Console, or by a Multiline Terminal with a secondary appearance of the station's
extension.
Call Forwarding -
Destination
This feature allows a station (A) user to set Call Forwarding - All Calls from another
station (B) within the system, to the user's station (A).
Multiple Call
Forwarding - All
Calls
When a forwarded call is rerouted to a station that has also set a Call Forward, the call
can be forwarded to another station. A call can be forwarded up to a maximum of five
times, as specified in system programming.
Multiple Call
Forwarding - Busy
Line
This feature permits a call to a busy station to be forwarded, multiple times, to a
pre-designated idle station.
Multiple Call
Forwarding - No
Answer
This feature permits a call to an unanswered station, the ability to be forwarded
multiple times to a pre-designated station that does not have Call Forwarding - No
Answer set or to the Attendant Console.
Split Call
Forwarding - All
Calls
This feature allows all internal and external calls to a busy extension to be rerouted to
different destinations individually, regardless of the busy or idle status of the
extension.
Split Call
Forwarding - Busy
Line
This feature allows internal and external calls to a busy extension to be rerouted to
separate destinations. Destinations may be an internal station, Attendant Console, or
voice mail.