
5-4
Problem Solving
!
Is the operating system properly loaded? Refer to the operating system
documentation.
!
Are all drivers properly installed? For information about installing drivers,
refer to your Network Operating System Configuration Guide.
!
Are the configuration settings in BIOS Setup and the System Setup Utility
(SSU) correct? For information about running these utilities, refer to the
“Configuring Your System” chapter.
If the above items are all correct, but the problem reoccurs, refer to
“Additional Troubleshooting Procedures” in this chapter.
Running New Application Software
Problems that occur when you run new application software are usually
related to the software. Faulty equipment is much less likely, especially if
other software runs correctly. If you have problems while running new
application software, check the following:
!
Does the system meet the minimum hardware requirements for the
software? Refer to the software documentation.
!
Is the software an authorized copy? Unauthorized copies often do not work.
Obtain an authorized copy of the software.
!
If you are running the software from a diskette, is it a good copy?
!
If you are running the software from a hard disk drive, is the software
correctly installed? Were all necessary procedures followed and files
installed?
!
If you are running the software from a CD-ROM disk, is the disk scratched
or dirty?
!
Are the correct device drivers installed?
!
Is the software correctly configured for the system?
!
Are you using the software correctly?
!
If other software runs correctly on the system, contact your vendor about
the failing software.
If the problems persist with the software, contact the software vendor's
customer service representative.
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