NEC ELECTRA ELITE IPK II, Руководство по функциям и спецификациям

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Document Revision 1 Electra Elite IPK II
2 - 944 Voice Response System (VRS)
Park and Page
When an extension user is away from their telephone, Park and Page can let them know when they have
a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200
messages total (note that the Park & Page feature uses 2 messages). To enable Park and Page, the
user records a Personal Greeting along with an additional Paging announcement. Park and Page will
then answer an incoming call and play the Personal Greeting to the caller. The caller then listens to
Music on Hold (if available) while the system broadcasts the prerecorded Paging announcement. When
the extension user hears the Page, they can go to any telephone and use Directed Call Pickup to
intercept the call. Refer to
Paging, External on page 2-637 , Paging, Internal on page 2-643 and Park on
page 2-647 .
Automated Attendant (Operator Assistance)
Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets
the outside callers directly dial system extensions, Department Calling Groups and Voice Mail.
Automated Attendant provides immediate answering and routing of outside calls without the need for an
operator or dispatcher. Automated Attendant provides:
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Single Digit Dialing
Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Calling
Groups, and Voice Mail by pressing a single digit. For example, your Automated Attendant can
greet calls with, “Thank you for calling. To place an order, dial 1. To check on an existing order, dial
2. To speak with an operator, dial 0.” You can set up single digit dialing for each VRS Message
programmed to answer outside calls via the Automated Attendant. This allows you to set up day/
night/holiday greetings or unique greetings for each incoming trunk. (Keep in mind that, with a
default system, if you assign destinations to digits 3, 4 and 5, outside callers will not be able to dial
system extensions.)
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Simultaneous Call Answering
With VRS installed, the Automated Attendant can answer up to 16 calls simultaneously.
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Flexible Routing
The outside caller can directly dial any system extension, Department Calling Group or Voice Mail.
If the caller dials a busy extension, Automated Attendant allows them to dial another extension or
wait for the busy extension to become free.
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Automatic Overflow
Automatic Overflow can automatically redirect a call if it can not go through. This can happen if all
VRS ports are busy, if the called extension does not answer, or if the caller misdials or waits too
long to dial. (This would occur if the caller is using a dial pulse telephone.) When the call overflows,
it rings a designated Ring Group or the Voice Mail system.