Quick Reference Guide Univerge Blue Cloud Services ITL Phones
Transferring Calls
To transfer a call:
• Consult with the other party (Attended
Transfer)
1. While on a call press the Transfer key.
2. Use the key pad to dial the telephone number to
which the held call is to be transferred.
3. If you want all three parties to speak together, then
a 3-way call can be established by pressing the Conf
or Conference soft-key.
4. If you decide not to complete the transfer, then the
call can be terminated by pressing the EndCall soft-
key.
5. You can complete the transfer by pressing the
Transfer key.
• Transfer without consulting with the other
party (Blind Transfer)
1. While on a call press the Transfer key.
2. Press the Blind soft-key, then use the use the key
pad to dial the telephone number to which the held
call is to be transferred.
3. You can complete the transfer by pressing the
Transfer key.
Conference Calls
To conference a call:
1. While on a call, press the Conference or Conf soft-
key.
2. Use the key pad to dial the telephone number of the
party to be joined in the conference.
3. Press the Dial soft-key to initiate the call, or wait a
few seconds for the call to be automatically dialed.
4. If you want to transfer the held party instead, press
the Transfer key.
5. If you decide not to complete the conference, then
the call can be terminated by pressing the EndCall
soft-key.
6. You can complete the conference by pressing the
Conf or Conference soft-key.
Hang Up while conferencing:
• If you are establishing a conference call and want to
hang up on the person you are calling, press the
EndCall soft-key.
If you hang up the telephone handset or press the
Speaker key while the phone for the third party is still
ringing, the other two parties will be connected in a
blind transfer call.
Note: Do not hang up the telephone handset or press
the Speaker key unless you want the two calls to be
connected in a blind transfer call. You can hang up the
telephone handset or press the Speaker key after you
connect with all the callers.
Call Pickup
To pick up a call:
1. When a new call arrives, press the Pickup softkey.
2. Depending on the type of call you want to pick up,
do one of the following:
• To answer a call ringing on a specific
extension:
• Press the Extn soft-key.
• Enter the number of the extension you want to pick
up.
• Press the Pickup soft-key.
• To answer a call from a Pickup Zone:
• Press the Zone soft-key.
• Enter the zone number from which you want to pick
up the call.
• Press the Pickup soft-key.
• To answer a call from your Pickup Group:
• Press the Group soft-key.
The Personal Directory
• If there is a Corporate Directory on your
system:
1. Press the Menu key.
2. Select [1] Directory.
3. Select [1] Personal Directory.
To access the Personal Directory using the cursor
pad:
1. Press the Directory key (right cursor pad key).
2. Select 1 Directory.
3. Select 1 Personal Directory.
Using the Personal Directory:
Use the Up and Down soft-keys or the d Up/b
Down keys on the cursor pad to scroll through the
Personal Directory, and use the soft-keys to Add, Edit
and Delete entries.
To view a specific Personal Directory entry:
1. Use the Up and Down soft-keys or the
Up / Down keys on the cursor pad to scroll through the
Personal Directory.
2. Press the More soft-key twice and then the Detail
soft-key to view the details for that entry. This
displays the name and number for the entry, along
with the Speed Dial and Monitor settings.
3. Press the Exit soft-key to exit details screen and
return to the Personal Directory.
To add a Personal Directory entry:
1. Press the Menu key.
2. Select [1] Personal Directory.
3. Press the More soft-key, and then the Add soft-key.
4. Use the keypad to enter the a name for the Speed
Dial key, then press Enter
on the cursor pad or the
OK soft-key.
Use the “*” key to switch between uppercase ,
lowercase and numeric keypad entry mode.
