NEC Care Standard/300, Руководство по обслуживанию

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Supplemental Professional Service
NECCare Services are designed to reduce risks and protect
your IT investment with the NEC Express5800/300 Series
Server through warranty and maintenance,
implementation/installation and relocation services.
Installation Services
NEC installation services are recommended when
implementing an NEC Express5800/300 Series Server.
Installation services are fee-based and will be conducted by an
NEC Engineer and or by a Certified NEC Service Provider.
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Requires preplanning for installation by NECAM and the
Customer. An Installation Site Preparation Guide will be
delivered and agreed upon between the Customer and
NECAM prior to installation. This document will provide an
outline of the installation plans and processes.
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Installation will take a minimum of one (1) day for
hardware and one (1) day each to implement/install either
SRE scripts for up to 2 applications or for Active Upgrade
Standard implementation. Hardware installation includes;
hardware, operating system, network connection,
configuration and administrator training. Anything beyond
one (1) day will require additional fees.
Relocation Services
NEC Relocation services are available as a fee-based service
delivered by an NEC Engineer and or a Certified NEC Service
Provider to help Customers protect their IT investments by
reducing risks, including minimal downtime, that are known to
be associated with relocation.
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NECAM or the Certified Service Provider will work with
the Customer to assist with planning and coordination of the
move.
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Damage caused by relocation without the assistance of NEC
is not covered under this warranty program. Please refer to
the section “What is Covered and What is Not Covered” for
more information.
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Servers moved without the assistance of NEC may require
recertification to validate warranty.
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The original shipping carton should be retained for limiting
risks associated with relocation.
NECCare Service