NEC Care Standard/300, Руководство по обслуживанию

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Introduction
NEC Corporation of America, “NECAM”, offers one of the
strongest warranty programs in the computer industry. This
document will focus on the NECCare Standard Warranty
Program for the Express5800/300 Series Fault Tolerant
Servers.
Warranty Registration
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information of your new NEC
product you will be entitled to utilize NEC’s online Self-
Support web site. You will find such information as; product
updates, specific warranty coverage for your product or you
can initiate technical support for your questions all from one
location.
Program Highlights
NEC Corporation of America’s NECCare Standard/300
Maintenance and Service Warranty Program offers you the
following benefits:
■
3-years Standard Limited Warranty coverage
■
3-years of Customer Replacement Units (CRU) parts
replacement
:
♦
For those parts designated as CRU, NECAM will
provide a Next Business Day Advanced CRU part
shipment to the customer.
■
Toll-free hardware technical support five days a week, 9
hours a day (8AM to 5PM local time in the continental US
and Canada) Monday through Friday.
■
90 days telephone support for core software (Operating
system, BIOS, Management Software.)
■
1-Year telephone support for VMWare.
NECCare Service