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Section 3: Features
186 Product Description
Ultra CallAnalyst
Ultra CallAnalyst is an easy to use, graphically oriented software package that allows you to moni-
tor and analyze phone calls, understand phone usage and cut costs. CallAnalyst tracks both incom-
ing and outgoing calls accurately as well as the date and time of each call. If you need to track the
incoming phone call with name and/or telephone numbers, CallAnalyst requires Caller ID services
from the local phone company.
Ultra CallAnalyst increases productivity, facilitates billing and helps detect toll fraud and phone
abuse. It also has powerful tabular (text) and graphical report generating capabilities. Reports
include extension/line summaries, date/time and department summaries, longest/most expensive
calls, most frequently called numbers, and other commonly used summaries. Ultra CallAnalyst also
has the ability to automatically generate and Email reports to managers on set schedules. These
reports can be used to analyze your telephone as a critical business communication tool, thereby,
improving its effectiveness and helping you to reduce your telephone related costs.
CallAnalyst keeps track of:
●
The date and time calls were made or received.
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The duration of each call.
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Which extension made or received the call.
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The CID/ANI, DNIS of the caller.
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The trunk or line numbers which handled the call.
●
Account codes and authorization codes used for the call.
As an example; a report can be generated showing calling patterns by volume or duration on a color
coded map of the United States. This can help a Customer Support, Sales Order, or Telemarketing
business become more focused, more productive and cost effective.
CallAnalyst Enterprise Server
CallAnalyst Enterprise Server is a network version of Ultra CallAnalyst used for collecting and
generating telephone usage reports for multiple telephone systems on a network. It is a scalable call
accounting solution for the small to mid-size business.
CallAnalyst Enterprise Server is an easy to use, graphically oriented software package that allows
you to monitor and analyze phone calls, understand telephone usage and cut costs. Ultra CallAna-
lyst tracks both incoming and outgoing calls accurately.
The application supports connection of heterogenerous (different type) telephone systems as well
as the connected interfaces (serial or TCP/IP) and supports real time consolidation and reporting of
call accounting data. If you need to track the incoming telephone traf
Þ c with calling name and/or
telephone numbers, Ultra CallAnalyst requires Caller ID services from the local phone company.
Main Server Minimum PC Requirements
Hardware
● PC with Pentium 4 Processor
● 512 MB RAM
● SVGA Monitor with 1024 x 768 resolution
● 2 GB of free hard drive space
● CD-ROM drive (for software installation)