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Section 3: Features
144 Product Description
The Call Coverage keys follow the extension’s Do Not Disturb and Off-Hook Signaling program-
ming. These keys do not, however, indicate the lamping for extensions in DND. If this is required, a
Hotline key can be used instead.
Place and Receive Calls on Call Coverage/Multiple Directory Number Keys
Multiple Directory Number keys/Call Coverage keys can be used three separate ways, depending
on how the key is de
Þ ned in Program 15-02-21.
● a DSS key to the extension and for receiving incoming calls
● answering incoming calls with the ability to place outgoing ICM or CO calls
OR
●
just for receiving incoming calls
A keyset can have Multiple Directory Number/Call Coverage keys for many different extensions
and virtual extensions. In addition, co-workers can share the same Multiple Directory Numbers.
For example, everyone in the Service Department could have a key for the Sales Department’s vir-
tual extension.
Auto Off-Hook Answer and Ringing Line Preference for Call Coverage Keys
An extension’s Call Coverage Keys can be programmed to allow the user to simply pick up the
handset to answer a ringing call. So as not to interfere with ringing trunk or Intercom calls, the sys-
tem automatically assigns Call Coverage Key ringing with the lowest answering priority. If multi-
ple Call Coverage Keys are ringing, answering priority is set
Þ rst by the assigned ring pattern and
then by the key position.
Virtual Extension vs. Ring Groups
As the system does not allow voice mail calls to ring Ring Groups, a virtual extension can be cre-
ated which will allow you to direct more than one call to the extension. The system will allow up to
10 calls to be queued. When you program a Call Coverage Key for that extension to ring, the next
call can then be answered.
This could allow a voice mail caller to dial the virtual extension and have all the extensions with the
same virtual extension key ring. The system can be programmed as follows:
●
Program 11-04, 15-01-01: Assign a virtual extension number and name (example: virtual
port 1, extension 5400, Sales, virtual port 2, extension 5401, Customer Service, etc.).
● Program 11-07: Assign a Department Group Pilot number for the virtual extension (exam-
ple: Department Group Number 2 = 5555).
●
Program 15-07: Assign a Call Coverage key (*03) to an extension for the virtual extension
number assigned.
● Program 16-02: Department Group Assignment for Virtual Extensions (example: virtual
extension 5400 - group 2, virtual extension 5401 - group 2).
The end user can then simply transfer the call to the virtual extension number (example: 5555). The
call is in placed in queue and will be answered in turn as soon as the extension is available.
Call Forward Off-Premise From CO Trunk/Voice Mail Transfer Possible
The system allows virtual extensions to use Fixed Call Forward Off-Premise with normal central
of
Þ ce trunks. With some older software, this was only possible using DIL or DID trunks. This
enhancement allows a call transferred by the voice mail to a virtual extension to be forwarded
off-premise.