Charts and Illustrations
Aspila EX Software Manual
Features
39
Code:
*11
Operation:
Press
key
Automatic Call
Distribution (ACD)
(cont.)
Call Recording
Turning ACI Call Recording
on or off
On red while record-
ing, Off while not
recording
760
Code:
*12
Operation:
Press
key
Emergency Call
Placing or receiving an
Emergency Call
On while calling
your supervisor or
after being answered
by your supervisor
Flashing fast at the
supervisor while
ringing
-
Code:
*13
Operation:
Press
key
Rest Mode
Enabling/disabling Rest
Mode
On red when Rest
Mode enabled Off
when Rest Mode
disabled
-
Code:
*14
Operation:
Press
key + Press 1 (Yes)
or 2 (No)
Out of Service
Taking an ACD Group out of
service (for Group
Supervisors only), or Taking
all ACD Groups out of
service (for System
Supervisors only)
On red when a group
is out of service
-
Code:
*1
5
Operation:
Call
busy ACD agent +
Press key
Terminal Monitor
Monitoring an ACD Agent’s
conversation
On red while moni-
toring, Off when not
monitoring
-
Code:
*16
Operation:
Press
key to put agent on
hold.
Press key again + 1
to hang up agent or 0
to bring agent back
into call.
Supervisor Split
Switching (splitting) between
an ACD Agent and their out-
side caller after answering an
emergency call
On while agent is on
hold
-
Code:
*17
Operation:
Press
Key
Work Time
Enabling/disabling Work
Time
On when Work
Time enabled,
Flashing (while on a
call) if Auto Work
time enabled Off
when Work Time
disabled
-
Code:
*18 + ACD
Group Number
Operation:
Press
key
Enabling ACD overflow
On red when
activated
Slowly flashes red
when disabled
-
Table 5: Function Key Codes by Number
To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter
the code (e.g., 48 for Voice Over).
Use this key...
For this feature...
When you are...
Key Lamp Status
Also see
Srvc Code
Содержание ASPILA EX
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Страница 1073: ...Aspila EX Software Manual DXE to Aspila EX DXE to Aspila EX Conversion ...
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