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TROUBLESHOOTING
File Server Checklist
•
Is there enough disk space on the file server and is it
running?
•
Is the correct file server associated with the printer?
Use PCONSOLE to check.
•
Did you have the proper rights to configure the
printer?
Computer Checklist
•
Is the network loaded onto the computer? See your
NetWare documentation.
•
Is the application set up to print to the printer? Are
you using the correct driver?
•
Is the workstation connected to the correct print
queue? Print a file and verify that the file goes to the
queue.
•
Are the print queues assigned to the NIC-connected
printer also assigned to another network printer? If
they are, the print jobs may be going to that printer.
•
Is AUTO ENDCAP enabled? AUTO ENDCAP lets you
send data to a network printer. If it is not enabled,
enable it.
•
Are text files printing but graphic files not? The
printing may be timing out. Use NetWare's
PRINTCON or CAPTURE to set a longer timeout
period. Set the time to at least two minutes for
graphics applications.
NIC Configuration Checklist
If all your hardware connections are correct, check the
following
•
Use the NIC Home Page to check the status of the
NIC. The NIC Network Settings page shows the status
for the selected network interface card. This report
includes the status of file servers and queues assigned
to a printer along with a description of any problems.
•
The printer may not be assigned to the correct print
queues. Use PCONSOLE to direct print jobs to the
correct queues, then check to see if the print job is in
the queue.
•
If devices were added or changed, use PCONSOLE to
make sure you configured the new devices correctly.
•
Make sure the NIC name has been entered correctly. If
you changed the name using the NIC Home Page, you
must also change the name in PCONSOLE.
•
You cannot use PCONSOLE Version 1.0 to configure
the NIC. Contact Novell for an upgrade.
NIC/File Server/Printer Checklist
Check the following to see if the NIC and file server are
sending data to the printer. If the NIC cannot log onto the
file server, or cannot service jobs from a file server
•
The NIC is not created on that file server. Use
PCONSOLE to create the print server on the correct
file server.
