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TROUBLESHOOTING
Identifying the Problem
Use the checklists in this section to identify the cause of
printing problems. If a problem persists, contact NEC
Printer Technical Support at their web site
(www.nec.com/nectechsupport) or phone 1-800-632-4650.
Check the Printer Operation
Verify that the printer is plugged in, turned on, and
online—the green Online light on the Operator Panel
should be lit (or blinking slowly if in energy saving mode),
or nothing will print.
Check the Network Settings Page
On power-up, the NIC prints out a Network Settings page
which has useful information for troubleshooting. Check
the Network Settings page to see which protocols are
enabled and active. Confirm that the network protocol
you configured appears on the page. If not, it should be
reconfigured correctly for the NIC. (For instructions on
printing a Network Settings page, see page 6.)
Check Printer Status on NIC Home Page
Go to the NIC Home Page and click the Get Current
Status
button to view the printer status. (For instructions
on how to browse to the NIC Home Page, see page 8.)
Check other Network Users
Determine if other users can print. If they cannot and they
are all on the same network operating system, the problem
is most likely in the network configuration.
Check NIC Status Lights
Check the NIC’s status lights to ensure that there is no
error condition. The two status lights, amber and green,
are located on the interface panel on the back of the
printer. The green light should be lit and steady. Light
patterns that indicate serious hardware problems or
software errors are shown below. If you see one of these
patterns, you should contact NEC Printer Technical
Support.
Green light blinks rapidly:
This occurs when the
printer performs a self-test and detects bad SIMM.
Green light blinks rapidly 4 times, pauses:
This
occurs when the printer performs a self-test and
detects a problem in the Ethernet hardware.
Amber light blinks short for 10 seconds, then goes
out, and the green light blinks continuously:
This
occurs when the printer performs a flash memory self-
test and the checksum fails.
Green light blinks slowly:
When this happens after
power-on completes, it indicates an interface error.
Green light blinks rapidly:
When this happens while
the printer awaits print jobs, it indicates that the
NetWare connection has been lost.
Green and amber lights blink alternately:
This
would occur when you turn on the printer after
restoring factory defaults, and indicates an error.
