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Support Services

E-16

System Support Log

– 

What operating system and version are you using?

8. Depending on the kind of failure or error, the system analyst may ask you

to perform a system backup.

Placing a Software Support Call

Software support contract agreements are available to support your local
operating system environment. Ask about these service products at the support
center.

To place a software support call, follow these steps:

1. Call the software support number you recorded under the heading “NCR

Support Phone Numbers” earlier in this appendix. Note that after-hours
calls are subject to an extended coverage charge.

2. Provide the following information to the support associate:

– 

System/network handle

– 

Brief description of symptoms, including any error messages or
numbers displayed

– 

Your company name and address

– 

Name and telephone number of the person NCR should contact about
the problem

3. A system analyst will return your call. Be prepared to provide the

following information:

– 

Operating system version

– 

Application module

– 

Application/program version

– 

The exact wording of the error message, including the number, if
applicable

Содержание S26

Страница 1: ...BST0 2140 4700 12 97 NCR S26 Hot Plug Server User Guide Release 3...

Страница 2: ...thout prior notice All features functions and operations described herein may not be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore befor...

Страница 3: ...ory Statements 1 5 Declaration of the Manufacturer or Importer 1 5 Safety Compliance 1 5 Electromagnetic Compatibility EMC 1 5 Electromagnetic Compatibility Notice USA 1 6 FCC Declaration of Conformit...

Страница 4: ...stalling and Removing Expansion Boards 3 15 Identifying Expansion Boards 3 15 Installing an Expansion Board 3 16 Removing an Expansion Board 3 17 Installing Drives 3 18 Removing the Upper Front Panel...

Страница 5: ...VGA Palette Snoop 4 16 Onboard SCSI 4 17 Non PnP ISA Card Configuration 4 18 IRQ DMA 4 19 Expansion ROM Region 4 19 I O Region 4 20 Power Saving Configuration 4 21 Power Management Mode 4 21 System W...

Страница 6: ...g Error Conditions B 6 Appendix C Sample Configurations Types of Sample Configurations C 2 Sample Standard Configuration C 3 Installing the Hardware C 3 Configuring the System Settings C 4 Configuring...

Страница 7: ...Hardware Support Services E 4 NCR On Site Hardware Support Services E 4 NCR Technical Support Web Site E 4 NCR Support Phone Numbers E 5 Before Placing a Hardware Support Call E 5 Placing a Hardware S...

Страница 8: ...eventive Maintenance Guidelines E 46 General Customer Preventive Maintenance Procedures E 47 Installation Records E 53 Customer Support Agreement E 54 List of NCR Support Telephone Numbers E 55 NCR Fa...

Страница 9: ...ut the installation set up configuration and operation of the server Its goal is to familiarize you with the system and to provide a reference to answer your future questions Who Should Read This Book...

Страница 10: ...ont used to denote screen messages Note Notes indicate pivotal information and may be used to emphasize a recommended sequence of steps CAUTION Cautions indicate hazards that might cause personal inju...

Страница 11: ...NCR S26 Hot Plug Server User Guide 1 1 Chapter 1 Installation and Documentation Overview...

Страница 12: ...Chapter 2 of Installing Network Operating System Chapter 4 of User Guide 3 Configure the PCI adapters Use the BIOS Setup Utility Same as Step 2 4 Configure the SCSI adapters and drives Use the Adaptec...

Страница 13: ...now reading It provides you with more detailed server information Installing Network Operating System BST0 2140 48 This manual describes the procedures for installing an operating system You should al...

Страница 14: ...stallation and Documentation Overview Additional Help If you need additional help refer to Appendix E System Support Log of this manual Appendix E contains a list of NCR support telephone numbers and...

Страница 15: ...ance USA UL listed to1950 3rd Edition Canada UL certified to CSA C22 2 No 950 95 for Canada Europe TUV GS certified to EN60950 2nd Edition with amendments International GOST R certified for Russia Ele...

Страница 16: ...of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from tha...

Страница 17: ...esidential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio c...

Страница 18: ...een verified to meet CISPR 22 Class A Cet appareil num rique respecte les limites bruits radio lectriques applicables aux appareils num riques de Classe A prescrites dans la norme sur le mat riel brou...

Страница 19: ...NCR S26 Hot Plug Server User Guide 2 1 Chapter 2 Using System Features...

Страница 20: ...precautions before installing any system component 1 Do not remove a board from its packaging until you are ready to install it Integrated circuits ICs on expansion boards are highly sensitive to sta...

Страница 21: ...m Features This section describes major system features Figure 2 1 Front View The system has the following minimum features System board 420 watt power supply Seven I O expansion slots 2 EISA 4 PCI an...

Страница 22: ...pin serial ports 25 pin parallel port Keyboard and mouse ports One 3 5 inch 1 44 MB flex drive System cabinet Eight 3 5 inch hot plug bays and three 5 25 inch user accessible bays plus a bay for the...

Страница 23: ...Identifying the Rear Panel Features The figure below illustrates the rear panel features Figure 2 2 Rear Panel Features Power supply PCI 3 PCI 2 PCI 1 PCI 4 PCI 5 EISA 1 EISA 2 EISA 3 Expansion slots...

Страница 24: ...System Features Positioning the System When positioning the system arrange the legs of the housing so that the weight of the system is evenly distributed and is stable Figure 2 3 Arranging the System...

Страница 25: ...wall leave a space of 5 10 cm from the wall to allow air circulation then position the legs as in Position A below When standing the system with the fan facing out you can put the system close to the...

Страница 26: ...s Opening the System CAUTION Read the ESD Precautions section earlier in this chapter before proceeding The figure below illustrates how to open the system The keys to the housing are inside the upper...

Страница 27: ...ulling on the right side at the indentation 3 Unlock the housing using the key Figure 2 6 Opening the Cabinet Housing Note You can not remove the key after you have unlocked the housing You can remove...

Страница 28: ...peline burst second level cache See the section Installing CPU Boards in Chapter 3 of this manual Standard features such as a video port two serial ports one parallel port diskette drive interface and...

Страница 29: ...rfaces for one video slot two serial ports one parallel port peripheral drives IDE drives and one PS 2 keyboard and mouse Power connector for 420 watt switching power supply The figure below shows the...

Страница 30: ...14 CN15 CN16 JP2 JP3 JP4 JP5 JP6 Jumper Settings You have to change the jumper settings on the system board when you upgrade the CPU or reconfigure the system To change a jumper setting follow these s...

Страница 31: ...3 Terminator always set to ON Use SCSI Setup Utility to set terminator to ON or OFF JP4 1 2 2 3 Wide SCSI Standard JP5 1 2 2 3 Hardware Reset Enabled Hardware Reset Disabled JP6 1 2 2 3 Audio to Buzz...

Страница 32: ...Features Connector Function CN11 68 pin Wide SCSI connector CN12 50 pin Fast SCSI 2 connector CN13 Power LED connector and RDM switch cable from front of unit CN14 Hard disk LED connector CN15 No con...

Страница 33: ...NCR S26 Hot Plug Server User Guide 3 1 Chapter 3 Adding and Replacing Components...

Страница 34: ...owing precautions before installing any system component 1 Do not remove a board from its packaging until you are ready to install it Integrated circuits ICs on expansion boards are highly sensitive t...

Страница 35: ...ing the installation refer to the following documents for information on installing CPU boards in the system Quick Hardware Installation that came with your system Release Notes that came with your CP...

Страница 36: ...or a Pentium CPU board on a system configured with a Pentium Pro CPU board you cannot use the system If this happens you must insert the appropriate CPU board into the system and reflash the original...

Страница 37: ...lists the available memory configurations Table 3 1 Memory Configurations Bank 0 Bank 1 Bank 2 Bank 3 Total S1 S2 S3 S4 S5 S6 S7 S8 Memory 8 MB 8 MB 16 MB 16 MB 16 MB 32 MB 32 MB 32 MB 64 MB 8 MB 8 MB...

Страница 38: ...B 32 MB 256 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 512 MB The configurations in Table 3 1 are only some of the available memory combinations You can use other combinations if you follow th...

Страница 39: ...g and Removing SIMMs NCR S26 Hot Plug Server User Guide 3 7 Installing and Removing SIMMs CAUTION Read the ESD precautions section earlier in this chapter before proceeding Figure 3 1 SIMM Sockets SIM...

Страница 40: ...socket Figure 3 2 Installing a SIMM 1 2 Peg Hole Pin 1 Indicator curved edge CAUTION A SIMM fits only in one direction If you slip in a SIMM but it does not appear to completely fit you may have inser...

Страница 41: ...uide 3 9 Removing SIMMs To remove SIMMs follow these steps 1 Press the holding clips on both sides of the SIMM outward to release it 2 Press the SIMM downward at about a 45o angle 3 Pull the SIMM out...

Страница 42: ...emoving SIMMs To reconfigure the system follow these steps 1 Reboot the system A memory error message appears indicating that the total memory does not match the value stored in CMOS 2 Press Ctrl Alt...

Страница 43: ...y installed You may upgrade the video memory to 2 MB To upgrade the video memory follow these steps 1 Locate the video DRAM upgrade socket labeled U18 and U21 on the system board See the figure below...

Страница 44: ...er chipset that expands the capability of the PCI system This feature allows all five PCI slots in the system to be bus masters The bridge has two interfaces The primary interface connects directly to...

Страница 45: ...ou install in PCI slots 3 4 and 5 operate on the secondary PCI bus Since the primary PCI bus operates faster than the secondary PCI bus install PCI add on boards in PCI slots 1 and 2 first Then use PC...

Страница 46: ...rted on external SCSI devices because of the Ultra SCSI stringent requirements in total SCSI bus length To use an external SCSI devices use the SCSISelect utility to disable support for Ultra SCSI spe...

Страница 47: ...dentifying Expansion Boards There are three types of expansion boards EISA ISA PCI Each expansion board has a different type of connector as illustrated below Figure 3 5 Expansion Board Connectors ISA...

Страница 48: ...d follow these steps 1 Study the documentation that came with your expansion board and configure any jumpers or switches on the board as directed 2 Remove a bracket from any empty expansion slot Save...

Страница 49: ...ep The board uses the screw for grounding Figure 3 7 Installing a Board Removing an Expansion Board To remove an expansion board follow these steps 1 Unplug any cables connected to the board 2 Remove...

Страница 50: ...ow to install disk drives in the system Removing the Upper Front Panel Cover and Frame When installing drives on the 5 25 inch drive bays you have to remove the upper front panel cover and frame Follo...

Страница 51: ...install a 3 5 inch peripheral drive follow these steps 1 Remove the screw attaching the 3 5 inch drive frame to the housing 2 Secure the drive on the drive frame Figure 3 9 Securing the Drive on the F...

Страница 52: ...Installing Drives 3 20 Adding and Replacing Components Figure 3 10 Securing the Drive...

Страница 53: ...Peripheral Drive To install a 5 25 inch peripheral drive follow these steps 1 Secure the drive guides on the sides of the peripheral drive as shown in the figure below Figure 3 11 Securing the Drive...

Страница 54: ...Installing Drives 3 22 Adding and Replacing Components Figure 3 12 Inserting the Drive into the Drive Bay...

Страница 55: ...ow these steps 1 Disconnect all the drive cables 2 Press the metal tabs on the sides of the drive and pull the drive out as shown in the figure below Figure 3 13 Pulling the Drive Out Installing a Hot...

Страница 56: ...Installing Drives 3 24 Adding and Replacing Components...

Страница 57: ...NCR S26 Hot Plug Server User Guide 4 1 Chapter 4 Using the BIOS Setup Utility...

Страница 58: ...nto the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM Run Setup Message Repeatedly Received If you repeatedly receive a Run Setup message the battery...

Страница 59: ...self test POST to enter Setup The BIOS Utility Setup main menu as shown in in the figure below appears Note You can only enter Setup during POST After POST pressing Ctrl Alt Esc has no effect Figure...

Страница 60: ...ocessor Video Display MM DD YY HH MM SS xx MB xx inch xx MB xx inch Auto Auto xxx KB xxx KB xxxx KB Installed VGA EGA Cylinder xx xx Head xx xx Move Highlight Bar PgDn PgUp Move Screen F1 Help Esc Exi...

Страница 61: ...bled Disabled Disabled Move Highlight Bar PgDn PgUp Move Screen F1 Help Esc Exit Change setting Page 2 2 On Board IDE Large Memory Support Mode Num Lock After Boot Memory Test Auto Configuration Mode...

Страница 62: ...ems on the Time parameter and press the left or right arrow key to set the time following the hour minute second format Valid values for hour minute and second are as follows Hour 00 to 23 Minute 00 t...

Страница 63: ...rameter Choose None if you do not have a second hard disk drive Selecting the Auto Option If you do not know the exact type of your IDE hard disk select the option Auto During POST when the system per...

Страница 64: ...heads and sectors of the hard disk drive under the appropriate columns Note Be sure to have the correct hard disk information beforehand 4 Choose YES when asked if you want to save the CMOS data Syst...

Страница 65: ...rameter change the setting to Disabled This parameter is normally set to Disabled Hard Disk Size 504 MB This enhanced IDE feature works only under MS DOS and Microsoft Windows 3 x environments If enab...

Страница 66: ...only the memory size and bypasses the test routine The default setting is Disabled This item is set to Disabled and is not user configurable if you enabled the Auto Configuration Mode and the Fast Bo...

Страница 67: ...y skipping some POST routines It bypasses memory test enables shadow RAM and enables primary and second level cache When set to Enabled this parameter also causes the Memory Test parameter to be set t...

Страница 68: ...System Configuration parameters Figure 4 4 Advanced System Configuration Page One Advanced System Configuration Internal Cache CPU Cache External Cache ECC Parity Mode Selection Operation of ECC Memo...

Страница 69: ...on page 2 of the Basic System Configuration menu are enabled Otherwise you can disable this item The remaining address ranges are for I O ROM functions Internal Cache CPU Cache This parameter enables...

Страница 70: ...ating system that ECC detected single bit errors Multiple bit detects multiple bit errors and sets the multiple bit error flag in the chipset but does not correct the errors The setting of the multipl...

Страница 71: ...to Disabled Enabled Disabled INTA INTB INTC INTD Move Highlight Bar PgDn PgUp Move Screen F1 Help Esc Exit Change setting Page 1 1 PCI IRQ Setting This parameter allows for Auto or Manual configuratio...

Страница 72: ...to Manual This parameter is grayed and not configurable when the PCI IRQ Setting is set to Auto Press the up and down arrows to move between fields Press left and right arrows to select options Onboa...

Страница 73: ...ion NCR S26 Hot Plug Server User Guide 4 17 Onboard SCSI This parameter permits you to enable or disable the onboard SCSI feature Boot Device This parameter permits you to enable or disable the onboar...

Страница 74: ...06 IRQ 07 Expansion ROM Region C8000h CBFFFh CC000h CFFFFh D0000h D3FFFh D4000h D7FFFh D8000h DBFFFh DC000h DFFFFh DMA 0 DMA 1 DMA 2 DMA 3 DMA 4 DMA 5 DMA 6 DMA 7 IRQ 08 IRQ 09 IRQ 10 IRQ 11 IRQ 12 I...

Страница 75: ...Fh 2D0h 2DFh 2E0h 2EFh 2F0h 2FFh 3A0h 3AFh 3B0h 3BFh 3C0h 3CFh 3D0h 3DFh 3E0h 3EFh 3F0h 3FFh No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No...

Страница 76: ...ess ranges for non PnP boards When the system configures PnP boards the address ranges that you marked will not be used You can assign random memory addresses to non PnP boards as long as you cover th...

Страница 77: ...4 IRQ 15 Disabled Enabled Disabled Disabled Disabled Enabled Disabled Disabled Disabled Disabled Disabled Enabled Disabled Enabled Disabled Power Management Mode IDE Hard Disk Standby Timer System Sus...

Страница 78: ...supports the lowest power saving mode To resume system operation from suspend mode you can either press a key or move the mouse Any IRQ activity representing green wake up events also resumes system...

Страница 79: ...ion Ports Serial Port 1 Serial Port 2 Parallel Port Operation Mode ECP DMA Channel 3F8h 2F8h 378h IRQ7 Standard Parallel Port SPP Mode Onboard PS 2 Mouse IRQ12 Setup Password Power on Password Enabled...

Страница 80: ...isabled Disables all diskette functions Hard Disk Drive Setting Description Normal Hard disk drive functions normally Write Protect All Sectors Disables the write function on all sectors Write Protect...

Страница 81: ...to set serial port 2 logical base address Table 4 3 Serial Port 2 Settings Setting Description 3F8h Serial port 2 with address 3F8h using IRQ4 2F8h default Serial port 2 with address 2F8h using IRQ3 3...

Страница 82: ...ess to one that does not conflict Operation Mode permits you to set the operation mode of the parallel port The table below lists the available operation modes of the parallel port Table 4 5 Parallel...

Страница 83: ...arameter and press the left or right arrow key The password prompt appears 2 Type a password The password may consist of up to seven characters CAUTION Be careful when typing your password because the...

Страница 84: ...you have to type it whenever you boot the system To set this password follow the same procedure as setting a Setup password Remote Diagnostic Configuration The remote diagnostic configuration allows...

Страница 85: ...ptimized system configuration When you load the default settings some of the parameters are grayed out with their fixed settings These grayed parameters are not user configurable To change the setting...

Страница 86: ...he battery loses power or the CMOS chip is damaged you know what values to enter when you rerun Setup To leave Setup follow these steps 1 Press Esc to leave Setup 2 If there is any change in the BIOS...

Страница 87: ...6 Hard Disk Drive Types Type Cylinders Heads Sectors Per Track 0 indicates SCSI or no hard disk 1 306 4 17 2 615 4 17 3 615 6 17 4 940 8 17 5 940 6 17 6 615 4 17 7 462 8 17 8 733 5 17 9 900 15 17 10...

Страница 88: ...5 306 4 17 26 612 4 17 27 698 7 17 28 976 5 17 29 306 4 17 30 611 4 17 31 732 7 17 32 1023 5 17 33 751 8 17 34 755 16 17 35 731 13 26 36 980 15 17 37 936 16 17 38 981 5 17 39 981 10 17 40 762 8 39 41...

Страница 89: ...23 13 51 54 548 8 38 55 1013 4 41 56 929 15 17 57 817 14 36 58 723 13 81 59 802 4 39 60 1024 9 17 61 895 5 55 62 reserved 63 966 10 34 64 1024 8 17 65 1024 11 17 66 918 11 17 67 905 9 17 68 1024 10 17...

Страница 90: ...rack 79 1001 15 32 80 1024 16 63 81 1024 10 17 82 1024 11 17 83 1024 15 17 84 776 8 33 85 926 13 17 86 805 4 26 87 976 5 17 88 745 4 28 89 747 2 28 90 782 2 1Bh 91 985 13 32 92 816 15 32 93 968 5 17 9...

Страница 91: ...NCR S26 Hot Plug Server User Guide 5 1 Chapter 5 Using the System Utilities...

Страница 92: ...nformation about the system utilities that you use when you upgrade your system These utilities are as follows AFlash BIOS Utility EISA Configuration Utility ECU Note The AFlash BIOS Utility diskette...

Страница 93: ...Edit OEM string reads specified file from a diskette to memory edits OEM string and writes to a file Program flash memory programs Flash memory according to the data loaded in Load BIOS file to buffer...

Страница 94: ...y copied the AFlash files into your hard disk you can type AFLASH filename and press Enter at the DOS prompt subdirectory where the files are located to quickly execute the program The program automat...

Страница 95: ...e ECU does the following Supports EISA and ISA boards PCI devices and plug and play ISA boards Automatically detects EISA boards PCI devices and plug and play ISA boards installed in the computer Help...

Страница 96: ...own arrow Scrolls a screen Home Moves the cursor to the top of a list End Moves the cursor to the bottom of a list Ctrl Home Moves the cursor to the beginning of a menu Ctrl End Moves the cursor to th...

Страница 97: ...c to remove the help menu on the screen Accessing the ECU To use the basic ECU functions follow these steps 1 Insert the System Configuration diskette in drive A and turn on the computer Reset the sys...

Страница 98: ...as shown in the figure below Figure 5 2 Steps in Configuring Your Computer Steps in configuring your computer Step 1 Important EISA configuration information Step 2 Add or remove boards Step 3 View or...

Страница 99: ...tion diskette from the main menu to display the screen as shown in the figure below Figure 5 3 Maintain Configuration Diskette Maintain System Configuration Diskette Create a backup SCI file Load a ba...

Страница 100: ...tion information from the menu to display the screen as shown in the figure below Figure 5 4 Important EISA Configuration Information Step 1 Important EISA configuration information Your new EISA comp...

Страница 101: ...to match the required settings System EISA 1 EISA 2 EISA 3 PCI 1 PCI 2 PCI 3 PCI 4 PCI 5 Embedded PCI SCSI Controller Embedded PCI VGA Controller NCR 3426 Dual Pentium System Empty Empty Empty Empty E...

Страница 102: ...rinter select Print all configuration settings to a file or Print settings for selected board or option to a file A Print information to TXT file screen displays If you want to print the switch and ju...

Страница 103: ...any changes you have made will be lost If you choose to save this program will save the new configuration in your computer s nonvolatile memory and in a SYSTEM CHL and SYSTEM SCI files in your current...

Страница 104: ...w these steps 1 Select Maintain system configuration diskette from the main menu and press Enter 2 From the screen that displays select Copy Update CFG files and press Enter A list of CFG files from y...

Страница 105: ...ration Press F7 to move the highlighted board to another slot Add INSERT Remove DEL Move F7 Done F10 System EISA 1 EISA 2 EISA 3 PCI 1 PCI 2 PCI 3 PCI 4 PCI 5 Embedded PCI SCSI Controller Embedded PCI...

Страница 106: ...displays 3 Press Enter The Step 2 Add or remove boards screen displays 4 Press F10 when complete 5 Follow steps 4 to 13 in the Configuring Your Computer Initially section to complete your configurati...

Страница 107: ...led Disabled Disabled Disabled System NCR 3426 Server System BIOS Type System Processor Special System Ports EISA Reserved Devices System Memory Functions Base System Memory RAM BIOS Enable 128 K Pent...

Страница 108: ...Enabled Embedded PCI VGA Controller PCI Function 1 Enabled Standard VGA Resources Enabled Edit ENTER Edit Resources F6 Advanced F7 Done F10 Press and to see all information Press F10 when you have fin...

Страница 109: ...NCR S26 Hot Plug Server User Guide A 1 Appendix A 420 Watt Power Supply Requirements...

Страница 110: ...wer supply input requirements Table A 1 420 Watt Power Supply Input Requirements Input Frequency Nominal Frequency Frequency Variations 50 Hz 60 Hz 47 Hz 53 Hz 57 Hz 63 Hz Input Voltage Nominal Voltag...

Страница 111: ...gulation should be within 10 Total power consumption is 420 watts The table below shows the 420 watt power supply output requirements measured at output power connector Table A 2 420 Watt Power Supply...

Страница 112: ...Output Requirements A 4 420 Watt Power Supply Requirements...

Страница 113: ...NCR S26 Hot Plug Server User Guide B 1 Appendix B Error Messages...

Страница 114: ...ontinue using the computer if you receive an error message of any type Note the message and take corrective action This appendix explains the different types of error messages and corresponding correc...

Страница 115: ...s Software error messages are returned by your operating system or application These messages typically occur after you boot the operating system or when you run your application programs If you recei...

Страница 116: ...controller error or not installed Check the control cable to the diskette controller Diskette drive error Diskette may be bad If not replace the diskette drive or cable Diskette drive A type mismatch...

Страница 117: ...the system If the error message reappears seek technical assistance Onboard serial port 1 conflict Run Setup and disable the port Onboard serial port 2 conflict Run Setup and disable the port Onboard...

Страница 118: ...correct configuration is a major cause of power on error messages especially for a new system 2 Remove the system cover Check that the jumpers on the system board and any expansion boards are set corr...

Страница 119: ...NCR S26 Hot Plug Server User Guide C 1 Appendix C Sample Configurations...

Страница 120: ...rations C 2 Sample Configurations Types of Sample Configurations Two sample configurations are discussed in this appendix Standard Configuration RAID Configuration Use the sample configurations to hel...

Страница 121: ...stalling the Hardware To install the hardware follow these steps 1 Strap the 2 GB SCSI disk drive as SCSI ID 0 and the SCSI CD ROM drive as SCSI ID 5 See the documentation that came with your drives f...

Страница 122: ...splayed on the screen 2 Press Ctrl Alt Esc when prompted to enter the BIOS Setup Utility 3 Select Load System Defaults and press Enter Basic System Configuration 1 Select Basic System Configuration To...

Страница 123: ...che Enabled External Cache Enabled ECC Parity Mode Selection ECC Operation of ECC Both Memory at 15 MB 16 MB Reserved for System Use 2 Press Esc to return to the main menu in BIOS Setup Non PnP ISA Ca...

Страница 124: ...ed Note Refer to the NCR ValuePlus CD for BackOffice Release 4 2 User s Guide for information on configuring this for remote diagnostic management 2 Press Esc to return to the BIOS Setup main menu Sys...

Страница 125: ...ngs for primary PCI Bus Slots 1 and 2 video and SCSI are 3 4 5 7 9 10 11 14 and 15 Available IRQ settings for secondary PCI Bus Slots 3 4 and 5 are 4 9 10 11 14 and 15 To make IRQ 3 available for sele...

Страница 126: ...INTC INTD PCI Slot 1 9 10 9 11 PCI Slot 2 10 9 11 5 PCI Slot 3 PCI Slot 4 PCI Slot 5 On Board VGA 5 On Board SCSI 11 VGA Palette Snoop Disabled On Board SCSI Enabled Boot Device Enabled 4 Press Esc to...

Страница 127: ...ve are displayed with the correct information If a low level format on the 2 GB disk drive is needed perform it now It is usually not needed 3 Select Configure View Host Adapter Settings and set the p...

Страница 128: ...port for Ultra SCSI Speed Enabled Note Set to Disabled if using external SCSI devices 7 Press Esc to return to previous menu 8 Press Esc until prompted to save configuration Save the configuration and...

Страница 129: ...ity so that the EISA Configuration Utility does not assign IRQ values to EISA Adapters that have already been used for PCI Adapters Make sure the parallel port and serial ports are configured the same...

Страница 130: ...ion 1 Enabled PCI 2 PCI Token Ring Auto Added PCI Function 1 Enabled Embedded PCI SCSI Auto Added PCI Function 1 Enabled Embedded PCI VGA Auto Added PCI Function 1 Enabled Standard VGA Resources Enabl...

Страница 131: ...wide SCSI cable between the Mylex PCI RAID adapter and the top SCSI connector on the hot plug backplane If a wide SCSI cable is connected between the system board and the top SCSI connector on the ho...

Страница 132: ...ould be rapidly displayed in upper left hand corner of screen Ignore any memory size mismatch error displayed on the screen 2 Press Ctrl Alt Esc when prompted to enter the BIOS Setup Utility 3 Select...

Страница 133: ...sabled D8000h DBFFFh Disabled Internal Cache CPU Cache Enabled External Cache Enabled ECC Parity Mode Selection ECC Operation of ECC Both Memory at 15 MB 16 MB Reserved for System Use 2 Press Esc to r...

Страница 134: ...e Refer to the NCR ValuePlus CD for BackOffice Release 4 2 User s Guide for information on configuring this setting for remote diagnostic management 2 Press Esc to return to the BIOS Setup main menu S...

Страница 135: ...1 and 2 video and SCSI are 3 4 5 7 9 10 11 14 and 15 Available IRQ settings for secondary PCI Bus Slots 3 4 and 5 are 4 9 10 11 14 and 15 To make IRQ 3 available for selection you must disable Serial...

Страница 136: ...9 On Board VGA 5 On Board SCSI 11 VGA Palette Snoop Disabled On Board SCSI Enabled Boot Device Disabled 4 Press Esc to return to the main menu in BIOS Setup 5 Press Esc again Select Yes to save System...

Страница 137: ...needed perform it now It is usually not needed 3 Select Configure View Host Adapter Settings and set the parameters as follows SCSI Bus Interface Definitions Host Adapter SCSI ID 7 SCSI Parity Checki...

Страница 138: ...ave configuration Save the configuration and the system reboots Configuring the Memory and Other Baseboard Settings The procedure is the same as the procedure for configuring memory and other baseboar...

Страница 139: ...CI Adapters Make sure the parallel port and serial ports are configured the same way as in the BIOS Setup Utility 3 Configure the baseboard options as follows System BIOS Type RAM BIOS Enabled System...

Страница 140: ...setup configured and ready for the operating system Configuring the Mylex RAID Array Group Prior to installing the operating system you must use the Mylex Disk Array Configuration Utility to configure...

Страница 141: ...NCR S26 Hot Plug Server User Guide D 1 Appendix D Hot Plug Backplane...

Страница 142: ...features Hot plug feature that allows replacement of a defective hard drive even while the system is in full operation Two LEDs on the SCSI drive front panel to indicate power and drive failure Suppo...

Страница 143: ...Major Components NCR S26 Hot Plug Server User Guide D 3 Major Components This section describes the major components of the hot plug backplane...

Страница 144: ...lug Backplane Components 8 7 6 5 4 3 2 1 1 2 3 4 5 6 7 12 11 10 9 8 Item Description Item Description 1 Power connector 7 J4 2 Front panel LED connector 8 SCSI drive slot 3 SCSI channel 1 9 Drive ID D...

Страница 145: ...de SCSI drive tray connector Figure D 2 Hot Plug SCSI Drive Tray Components 1 2 3 4 5 6 7 8 9 Item Description Item Description 1 Power connector 6 Power switch 2 8 12 pin wide SCSI ID cable 7 Power L...

Страница 146: ...devices You can configure the backplane as single channel combine or dual channel split controller In single channel configuration channel 1 supports the SCSI devices plugged into slots 1 through 8 In...

Страница 147: ...ates a single channel configuration Figure D 3 Single Channel Configuration Connect to the system board Wide SCSI connectors Connect to external SCSI devices Connect SCSI channel 1 to slots 1 through...

Страница 148: ...el configuration Table D 1 Terminator Settings for Single Channel Configuration Terminator Setting With External Device RA1 RA2 RA3 RA4 RA5 RA6 Removed Removed see note Without External Device RA1 RA2...

Страница 149: ...onfiguration Figure D 5 Dual Channel Configuration Connect to the system board Wide SCSI connectors Connect to external SCSI devices Connect SCSI channel 1 to slots 1 through 4 Connect SCSI channel 2...

Страница 150: ...lists the terminator settings for the dual channel configuration Table D 2 Terminator Settings for Dual Channel Configuration Terminator Setting With External Device RA1 RA2 RA3 RA4 RA5 RA6 Removed I...

Страница 151: ...e Backplane The wide SCSI hot swap drive tray includes an 8 12 pin ID cable See item 2 on Figure D 2 This cable allows you to define the hard disk ID using the ID switches see item 9 in Figure D 1 on...

Страница 152: ...hes for the SCSI drive ID See item 9 in Figure D 1 for the location of the dip switches on the backplane board Figure D 8 SCSI ID Switch Settings ON ON ON ON ON ON ON ON ON ON ON ON ON ON ON ON ID ID...

Страница 153: ...the SCSI IDs See the table below Table D 3 SCSI Drive ID Settings SCSI ID Bit3 Bit 2 Bit 1 Bit 0 0 0 0 0 0 1 0 0 0 1 2 0 0 1 0 3 0 0 1 1 4 0 1 0 0 5 0 1 0 1 6 0 1 1 0 7 0 1 1 1 8 1 0 0 0 9 1 0 0 1 10...

Страница 154: ...board follow these steps 1 Set the terminator switches on the backplane according to your planned SCSI channel configuration Refer to the SCSI Channel Configurations section earlier in this appendix...

Страница 155: ...ing the Hot Plug Backplane 5 Connect three power cables into the connectors at the back of the backplane board 6 Remove the terminators on each of the SCSI drives that you will install 7 Position the...

Страница 156: ...D 16 Hot Plug Backplane Figure D 10 Connecting the Drive Cables 8 Secure the drive to the tray with four screws Figure D 11 Securing the Drive to the Hop Plug Tray 9 Install the drive tray into the ba...

Страница 157: ...he power switch on the drive tray is set to the Unlock Power Off position before you plug it to the board Figure D 12 Installing the Hot Plug Drive Tray 10 Power on the system 11 Slide the power switc...

Страница 158: ...installed the Adaptec 2940UW controller board before you proceed Refer to the controller board documentation for installation instructions If you are not using the Adaptec 2940UW board you can use the...

Страница 159: ...Plug Server User Guide D 19 Figure D 13 Connecting the Power and SCSI Cables to the RAID Adapter Board 6 Follow steps 6 to 11 in the Using the System Board SCSI Connectors section of this appendix to...

Страница 160: ...plug feature To use the hot plug feature follow these steps 1 Set the hot plug drive tray power switch to the Unlock Power Off position 2 Pull out the drive tray 3 Take out the defective drive from th...

Страница 161: ...NCR S26 Hot Plug Server User Guide E 1 Appendix E System Support Log...

Страница 162: ...are included in this chapter A place to record your class model number serial number and system ID number An overview of NCR on site hardware support services A page to record NCR support phone numbe...

Страница 163: ...ing numbers may be requested by a support associate if you have to contact NCR support services Please fill in the spaces below to identify your particular server Enter Class Model Number ____________...

Страница 164: ...port Services NCR offers on site system hardware support Check with your local office for detailed coverage hours NCR Technical Support Web Site Additional technical information for this server is ava...

Страница 165: ...stem User Guide 2 Understand the Failure Mode 3 Consult your in house help desk 4 Run the system diagnostics 5 Record any error codes or error messages 6 Eliminate any third party integrated component...

Страница 166: ...e or error information displayed If appropriate record the entire screen Perform a memory dump of the system if possible Be prepared to answer these questions Is this an initial or recurring problem U...

Страница 167: ...contact about the problem The dial up telephone number for direct modem access into your server system 3 A system analyst will return your call Be prepared to provide the following information Operati...

Страница 168: ...Support Log United States Support In the United States call the NCR General Purpose Global Support Center AT T UNIX SVR4 MP RAS Support 1 800 543 9935 Microsoft Windows NT Support 1 800 GOWINNT Compu...

Страница 169: ...m NED 0800 71253 31 35 687 6007 Cyprus 080 92252 31 35 687 6019 Denmark 800 18422 31 35 687 6002 Dubai N A 31 35 687 6032 Egypt N A 31 35 687 6033 Finland TBD 31 35 687 6022 France 05 917938 31 35 687...

Страница 170: ...1 N A Russia N A 31 35 687 6026 Saudi Arabia N A 31 35 687 6031 Singapore 800 616 1271 N A South Africa 800 995009 31 35 687 6041 Spain 900 983152 31 35 687 6009 Sweden 020 795830 31 35 687 6006 Switz...

Страница 171: ...Customer Support Agreement NCR S26 Hot Plug Server User Guide E 11 Customer Support Agreement Attach a copy of your current customer support agreement here...

Страница 172: ...cords Software Records logs to enter the software records Current System Configuration logs to identify system components and peripherals Preventive Maintenance logs to enter preventive maintenance ac...

Страница 173: ...ion A place to record your class model number serial number and system ID number An overview of NCR on site hardware support services A page to record NCR support phone numbers The procedure for placi...

Страница 174: ...9 p m Mon Fri 8 a m 5 p m Mon Fri Response Time Best response not to exceed 4 hours Best response not to exceed 4 hours Next working day Usage Environment Highly Critical Urgent Less critical Response...

Страница 175: ...t about the problem Purchase order number Billing address 6 Ask the support associate for the Support Call Incident number assigned to your support call Use this number if you have questions regarding...

Страница 176: ...ber you recorded under the heading NCR Support Phone Numbers earlier in this appendix Note that after hours calls are subject to an extended coverage charge 2 Provide the following information to the...

Страница 177: ...everal recording methods One Log for All Service Maintain one Hardware Log for all service performed on the system including the CPU hard drives peripheral drives plotters printers other components an...

Страница 178: ...em and Separate Logs for Each Peripheral Category Maintain one Hardware Log for repair service preventive maintenance support notes and updates that apply only to the CPU and the entire system Maintai...

Страница 179: ..._______ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if required Action...

Страница 180: ...Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if required Action includin...

Страница 181: ..._______ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if required Action...

Страница 182: ...Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if required Action includin...

Страница 183: ..._______ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if required Action...

Страница 184: ...Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if required Action includin...

Страница 185: ..._______ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if required Action...

Страница 186: ...Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if required Action includin...

Страница 187: ...and service records These records allow the system user and support associates to get important information to ensure successful operation of the system Note To maintain accurate records it is essenti...

Страница 188: ...Software Records E 28 System Support Log This page intentionally left blank...

Страница 189: ...t Log Name of Software Package ____________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision...

Страница 190: ...me of Software Package ____________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision Update P...

Страница 191: ...t Log Name of Software Package ____________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision...

Страница 192: ...me of Software Package ____________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision Update P...

Страница 193: ...ot Plug Server User Guide E 33 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID Pro...

Страница 194: ...34 System Support Log System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID Problem sym...

Страница 195: ...ot Plug Server User Guide E 35 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID Pro...

Страница 196: ...36 System Support Log System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID Problem sym...

Страница 197: ...ot Plug Server User Guide E 37 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID Pro...

Страница 198: ...38 System Support Log System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID Problem sym...

Страница 199: ...ot Plug Server User Guide E 39 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID Pro...

Страница 200: ...40 System Support Log System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID Problem sym...

Страница 201: ...s System equipment list Hardware configuration report a printout of current system I O configuration Adapter Board Locations Record the physical location of each adapter board installed in the CPU Sys...

Страница 202: ...ion E 42 System Support Log Adapter Board Locations Record information about each adapter board installed in your system PCI Slot 1 PCI Slot 2 PCI Slot 3 PCI Slot 4 PCI Slot 5 Shared EISA Slot 3 Share...

Страница 203: ...rent System Configuration NCR S26 Hot Plug Server User Guide E 43 System Equipment List Page __________ Physical Path LDEV or LU Number Device Model Number Device Serial Number Description Location Ph...

Страница 204: ...Current System Configuration E 44 System Support Log System Equipment List Page __________ Physical Path LDEV or LU Number Device Model Number Device Serial Number Description Location Phone...

Страница 205: ...Current System Configuration NCR S26 Hot Plug Server User Guide E 45 Hardware Configuration As you make changes in the system make a listing of the system s current I O configuration in this section...

Страница 206: ...ant for you to perform preventive maintenance on a regular basis This section includes a form for listing the materials and equipment required to perform preventive maintenance on each piece of equipm...

Страница 207: ...otters on a regular basis Check the preventive maintenance procedures listed in the documentation that came with your plotter Terminals and PCs Clean terminals and PCs and replace batteries on a regul...

Страница 208: ...t Log Clean device exterior surfaces Check only those adjustments known to require periodic attention Provide users with feedback about overall system performance Record the preventive maintenance inf...

Страница 209: ...NCR S26 Hot Plug Server User Guide E 49 Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Time Required Scheduled Date Scheduled Time...

Страница 210: ...ntenance E 50 System Support Log Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Time Required Scheduled Date Scheduled Time CE or Cu...

Страница 211: ...Maintenance NCR S26 Hot Plug Server User Guide E 51 Preventive Maintenance Reference Sheet Device Name Special Tools Equipment and Materials Preventive Maintenance Procedure Reference Manual Title Par...

Страница 212: ...ventive Maintenance E 52 System Support Log Preventive Maintenance Reference Sheet Device Name Special Tools Equipment and Materials Preventive Maintenance Procedure Reference Manual Title Part and Pa...

Страница 213: ...nformation about the parts and configuration of the system as it was shipped from the factory Attach documents here such as packing lists hardware configuration records and software installation recor...

Страница 214: ...Customer Support Agreement E 54 System Support Log Customer Support Agreement Attach a copy of your current customer support agreement here...

Страница 215: ...as of the world NCR Faxback System Call the NCR Faxback system at 1 803 939 2082 to receive a free faxed list of the latest information available The information you need may be available through this...

Страница 216: ...1 0037 Denmark 800 18422 Poland 31 35 687 6023 Dubai 31 35 687 6032 Portugal 05 05313334 Egypt 31 35 687 6033 PRC 10 800 3571 Finland 31 35 687 6022 Russia 31 35 687 6026 France 05 917938 Saudi Arabia...

Страница 217: ...ime 4 5 5 8 Documentation 1 3 Drives configuring diskette drives 4 6 configuring IDE hard disk drives 4 7 hard disk drive types 4 31 installing 3 18 SCSI D 2 E EISA expansion boards 3 15 using the EIS...

Страница 218: ...MA channels 4 19 card configuration 4 18 expansion ROM region 4 19 I O region 4 20 Num lock after boot 4 10 P PCI adapters 3 14 expansion boards 3 15 installing PCI devices 3 13 IRQ setting 4 15 PCI t...

Страница 219: ...Index NCR S26 Hot Plug Server User Guide Index 3 V Ventilation 2 7...

Страница 220: ...Index Index 4 NCR S26 Hot Plug Server User Guide...

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