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Retail Platform Software

Installation Procedure

Downloading the Installer for Retail Platform Software

The 5977 Retail Platform Software can be downloaded from the NCR website. Perform
these steps to download the software:

1. Go to

http://www5.ncr.com/support/support_drivers_patches.asp

2. Select

Retail Support Files (Drivers, Firmware, Operating Systems, Platform

Software (OPOS/JavaPOS), BIOS, etc.)

3. Select

NCR RealPOS and SelfServ Platform Software (Windows RPSW

(OPOS/JavaPOS), DOS and Linux RPSL (JavaPOS))

The window displays the following options.

•

Windows (OPOS/JavaPOS)

•

Linux (JavaPOS)

•

Java

4. Select the corresponding operating system of your terminal.

5. Download the installer designed for your system.

Note:

To obtain the installers, please contact NCR.

Содержание 5977-1000

Страница 1: ...User Guide NCR RealPOS 5977 Customer Display Release 1 0 BCC5 0000 5141 Issue D...

Страница 2: ...rms and conditions of an agreement you have with NCR NCR s copyright notice must be included It is the policy of NCR Corporation NCR to improve products as new technology components software and firmw...

Страница 3: ...The AC line voltage primaries are live at all times when the power cord is connected Therefore disconnect the AC power cord before opening the unit to install features or service this terminal IT Powe...

Страница 4: ...trician Improper connection of the equipment grounding conductor can result in a risk of electric shock The conductor with insulation having an outer surface that is green with or without yellow strip...

Страница 5: ...vel A replacement component can be acquired by contacting the NCR Customer Satisfaction Hotline between the hours of 8AM and 5PM EST Monday Friday 1 800 528 8658 USA 1 770 623 7400 Internationally or...

Страница 6: ...nauthorized modifications of the product Inadequate location or surroundings Site installation must conform to guidelines listed in this document the NCR Workstation and Peripheral AC Wiring Guide and...

Страница 7: ...n Physical Environment 6 Working Range 6 Extreme Power On 6 Storage Environment 7 Transit Environment 7 Dimensions 8 Pole Dimensions 9 Base Plate Mounting Hole Dimensions 10 Electrical Environment 11...

Страница 8: ...ce Safety Requirements 28 Servicing the Display 29 Normal Operation 29 Troubleshooting Procedures 29 Servicing the 5977 Customer Display 29 Cleaning the Display 30 Chapter 5 NCR 5977 2x20 Display Prog...

Страница 9: ...Character Sets 45 Code Page 858 International 46 Code Page 101 Katakana 56 Code Page 866 Cyrillic 66 Code Page 775 Baltic 76 Code Page 852 Polish 85 Code Page 853 Multilingual Latin with symbol 94 Cha...

Страница 10: ...ftware 116 Installing the Retail Platform Software 117 Windows 117 Linux 117 Uninstalling the Retail Platform Software 129 Windows 129 Linux 129 Chapter 8 Software Utility Introduction 130 Installatio...

Страница 11: ...ware 149 Windows 149 Linux 153 Uninstalling the Software 154 Windows 154 Linux 154 Control the Service 155 Stopping the Service 155 Windows 155 Linux 155 Running the Service 156 Windows 156 Linux 156...

Страница 12: ...raphical Customer Display Removed RS232 Interface Cable with Power Connector Added Programming chapter for 5977 Graphical Customer Display Added Migration Path information C Dec 2018 Added 5977 1001 2...

Страница 13: ...on that uses its native language and cannot use the standard NCR 5977 2x20 display Each of the NCR 5977 Graphical display characters is composed of 8x16 dots single byte and 16x16 dots double byte The...

Страница 14: ...and 16x16 pixel characters Adjustable Brightness between 350 nits to 700 nits Printed Circuit Board Built in microcontroller and serial flash memory RS232 interface support HID USB 2 0 interface supp...

Страница 15: ...haracter sets International 858 default Katakana Cyrillic Pre loaded with ten single byte character sets CP437 International Katakana CP850 Multilingual CP860 Portuguese CP863 Canadian French CP865 No...

Страница 16: ...aintenance support to the software functionalities of the NCR 5977 ROM Flasher enables user to display and update the firmware version of the NCR 5977 device Code Page Utility enables user to load add...

Страница 17: ...20 character sets NCR 5977 2x20 display pre installed with three standard character sets NCR 5977 Graphical display pre installed with ten standard single byte character sets and four double byte char...

Страница 18: ...nge 10 to 90 No Condensation Humidity Change 10 hour Barometric Pressure 105 000 Pa to 69000 Pa Note Condensation may occur when equipment is transferred from cold to warm areas during shipment The eq...

Страница 19: ...0 C 4 F to 122 F Temperature Change 15 C 59 F Hour Humidity 10 to 90 RH Barometric Pressure 105 000 to 70 000 Pa Transit Environment For periods up to one week Condition Range Temperature 40 C to 60 C...

Страница 20: ...Site Preparation 2 8 Dimensions...

Страница 21: ...2 9 Site Preparation Pole Dimensions There are four different length posts available in four inch increments Note Heights greater than 215 mm 8 5 in should be screwed to the counter top...

Страница 22: ...Site Preparation 2 10 Base Plate Mounting Hole Dimensions...

Страница 23: ...VAC 50 60 Hz through a Universal Input power supply DC Power Requirements 12VDC at 1 0 A max Operational Environment System Configuration The 5977 display shall receive power from the host via the US...

Страница 24: ...a host This section provides 5977 connector pinouts and signal descriptions for both USB and RS 232 interfaces Pin USB Signal RS 232 Signal 1 12 12 2 12 12 3 12 Return NC 4 USBPWR NC 5 USBDATA NC 6 US...

Страница 25: ...Site Preparation Cable Hole Dimensions The hole dimensions for routing cables from the Customer Display to a host terminal are explained as follows RS 232 Interface Cable Com Power RS 232 DB9 RS 232...

Страница 26: ...Site Preparation 2 14 RS 232 RJ12 USB Power 12V USB Type A with Power Connector...

Страница 27: ...eparation Stand Alone Power Adaptor The Power Adaptor 497 0514661 alias 5915 K100 V001 is used with the USB Interface Cable non powered The Adaptor cable is 6 ft in length Input 100 240 VAC 63Hz Outpu...

Страница 28: ...software This level of knowledge can typically be found in an individual who has installed several PC systems and who routinely uses a PC for personal or business computing Cable Requirements The dis...

Страница 29: ...necessary 3 If you are installing with a post greater than 215 mm 8 5 in secure the Base Plate with screws 4 that are appropriate for the mounting surface 4 Install the Post Mount the Display Assembly...

Страница 30: ...ce Cable through the Table Top Mount the Display Post the Display Swivel the Swivel Bracket and the Cable Management Bracket 2 Assemble the post components Note The raised extension of the Display Swi...

Страница 31: ...he Interface Cable to the Display Module connector until the latch is engaged Ensure that the latch is properly engaged by gently tugging on the cable 4 Slide the grooves of the Cable Overmold onto th...

Страница 32: ...stall the Cable Management Bracket Insert the tab of the Cable Management Bracket into the slot in the Rear Cover Pivot the bracket as shown until it snaps into position Note Ensure that the cables ar...

Страница 33: ...erial port as follows For NCR 5977 2x20 Customer Display 9600 baud 8 data bits 1 start bit 1 stop bit No parity For NCR 5977 Graphical Customer Display 38400 baud 8 data bits 1 start bit 1 stop bit No...

Страница 34: ...gh the Table Top Mount the Display Post the Display Swivel and the Swivel Bracket Note The Strain Relief Bracket may be installed later 2 Assemble the post components Note The raised extension of the...

Страница 35: ...t to the Display Swivel 4 Connect the Interface Cable to the Display Module connector until the latch is engaged Ensure that the latch is properly engaged by gently tugging on the cable NCR 5977 2x20...

Страница 36: ...train Relief Bracket a Attach the Strain Relief Bracket to the cable right below the Cable Overmold b Carefully pull the cable down so the Strain Relief Bracket fits in the middle of the Swivel Bracke...

Страница 37: ...e terminal Configure the terminal serial port as follows For NCR 5977 2x20 Customer Display 9600 baud 8 data bits 1 start bit 1 stop bit No parity For NCR 5977 Graphical Customer Display 38400 baud 8...

Страница 38: ...ing the USB communications If VBUS is not present the 5977 initializes the RS232 communications After communications interface is established the boot loader verifies if the MCU Program Memory contain...

Страница 39: ...licable to NCR 5977 Graphical displays If the display is not connected to a host through a serial lines or USB it runs an extra test that turns on all pixels on the display character cells for about f...

Страница 40: ...e cordon d alimentation est utilis comme interrupteur g n ral La prise de courant doit tre situ e ou install e a proximite du mat riel et tre facile d acc s Caution This device should only be powered...

Страница 41: ...lays The NCR 5977 Customer Display requires minimal maintenance Should the display malfunction adhere to the procedures in the following troubleshooting chart Symptom Probable Cause Solution Blank scr...

Страница 42: ...pped in a mild detergent can be used to clean the cabinet Only a damp cloth is required so that no moisture can enter the cabinet Never spray the cleaner directly onto the unit Care should be taken no...

Страница 43: ...ed If an ESC is received but no command byte is received immediately the firmware ignores the ESC command Note Each command consists of at least two bytes The first byte 0x1B is a command identifier i...

Страница 44: ...08 Disable Cursor Default 1B 09 Set Screen Save Blank Default 1B 0A Set Screen Save Walk 1B 0B Turn On Screen Save 1B 0C Disable Screen Save Feature 1B 0D Enable Character Blink 1B 0E Disable Characte...

Страница 45: ...Memory required 1B 29 Select Character Set 10 External Memory required 1B 2A Select Character Set 11 External Memory required 1B 2B Select Character Set 12 External Memory required 1B 2C Select Chara...

Страница 46: ...eck test on the ROM and a write read test on the RAM A check sum test is also performed on the FLASH that holds any user defined character sets After executing the command the three status bytes see a...

Страница 47: ...s This command causes the firmware to display the current NCR firmware part number of the device for example the current firmware part number for the device is 497 0408199 for five seconds and then st...

Страница 48: ...creen Save feature may be in force during the Display On state This means that after about five minutes of no new display activity the Screen Save feature could take over and cause the display to go b...

Страница 49: ...position is left visible Disable Cursor Format 1B 08 Description This command causes the cursor to be turned off This is the default state for the cursor after power up A disabled cursor does not over...

Страница 50: ...lank mode is the default mode after power up Turn on Screen Save feature Format 1B 0B Description This command causes the one of the screen save functions Set Screen Save Blank or Set Screen Save Walk...

Страница 51: ...ing character to start or stop blinking is to set up the character blink operator locate the cursor to the correct character and resend the individual character code Disable Character Blink Format 1B...

Страница 52: ...character sent to the display overwrites the character in the left end of the upper line Move Cursor Up Format 1B 11 Description This command moves the cursor up one line When the cursor is on the up...

Страница 53: ...r location always indicates the position of the next character to be displayed whether the cursor is enabled and blinking or not After each character is displayed the firmware performs a logical Move...

Страница 54: ...fer to Chapter 8 Service Support Utility for instructions nn Brightness 01 20 02 40 03 60 04 80 05 100 Read Display ID Byte Format 1B 18 Returns 0x8A Description This command is a request for the Reta...

Страница 55: ...mand is a request for the Retail Display to return an ASCII string with detailed product information Since true bi directional communications are not available for the parallel interface a unique inte...

Страница 56: ...s defined as Katakana Japanese Character set 3 is defined as Cyrillic Eastern European Note The function where n is set to between 4 and 20 requires an External Memory Character sets 4 through 20 are...

Страница 57: ...ultilingual Latin with symbol Note To download other code pages see the NCR website http www5 ncr com support support_drivers_patches asp If your code page requirements are not included in the website...

Страница 58: ...5 46 NCR 5977 2x20 Display Programming Code Page 858 International...

Страница 59: ...NCR 5977 2x20 Display Programming 5 47...

Страница 60: ...5 48 NCR 5977 2x20 Display Programming...

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Страница 68: ...5 56 NCR 5977 2x20 Display Programming Code Page 101 Katakana...

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Страница 78: ...5 66 NCR 5977 2x20 Display Programming Code Page 866 Cyrillic...

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Страница 88: ...5 76 NCR 5977 2x20 Display Programming Code Page 775 Baltic...

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Страница 96: ...5 84 NCR 5977 2x20 Display Programming...

Страница 97: ...NCR 5977 2x20 Display Programming 5 85 Code Page 852 Polish...

Страница 98: ...5 86 NCR 5977 2x20 Display Programming...

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Страница 106: ...5 94 NCR 5977 2x20 Display Programming Code Page 853 Multilingual Latin with symbol...

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Страница 112: ...5 100 NCR 5977 2x20 Display Programming...

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Страница 114: ...5 102 NCR 5977 2x20 Display Programming...

Страница 115: ...NCR 5977 2x20 Display Programming 5 103...

Страница 116: ...al Display If the following characters are received the subsequent bytes are processed as a command Back Space 0x08 Horizontal Tab 0x09 Line Feed 0x0A Home Position 0x0B Display Clear 0x0C Carriage Re...

Страница 117: ...cursor to the home position 0D Carriage Return moves the cursor to the left end of the same line 1F 43 Selects cursor ON or OFF 1B 40 Initializes the display Returns to default 1F 28 67 01 Enables se...

Страница 118: ...t 09 Description This command moves the cursor to the right by one character Line Feed Format 0A Description This command moves the cursor down to the lower line Home Format 0B Description This comman...

Страница 119: ...00 Cursor OFF 01 Cursor ON Default nn 00 Description This command causes a flashing cursor to be used whenever the Display On state is in force The cursor is displayed by 1x8 dots vertical Initialize...

Страница 120: ...r Mode Format 1F 28 67 02 nn where nn enable disable double byte mode 00 Disable double byte character mode 01 Enable double byte character mode Default nn 00 Description This command sets the display...

Страница 121: ...03 Traditional Chinese Big 5 Default nn 01 Description This command selects the double byte code page This command requires the Set font size 1F 28 67 01 02 command Enable double byte character mode...

Страница 122: ...03 England 04 Denmark 1 05 Sweden 06 Italy 07 Spain 1 08 Japan 09 Norway 10 Denmark 2 11 Spain 2 12 Latin America 13 Korea Default nn 00 Description This command loads and modifies the International C...

Страница 123: ...Latin 2 19 CP858 International Default nn 00 Description This command loads the selected code page stored in the VFD module Vertical Scroll Format 1F 02 Description This command moves the cursor up on...

Страница 124: ...not affected Note Once this command is activated all impending characters are in horizontal scroll mode unless it is cancelled by the Overwrite Mode 1F 01 Overwrite Mode Format 1F 01 Description This...

Страница 125: ...Adjustment Format 1F 58 nn where nn Brightness level setting 01 12 5 02 25 03 37 5 04 50 05 62 5 06 75 07 87 5 08 100 Default nn 08 Description This command adjusts the brightness of the entire displa...

Страница 126: ...2 Latin CP866 Cyrillic CP852 Latin 2 CP858 International Double Byte Character Sets JIS X0208 Shift JIS Japanese KSC5601 87 Korean GB2312 80 Simplified Chinese Big 5 Traditional Chinese Double Byte Ad...

Страница 127: ...lation and use of the Retail Platform Software for Windows NCR Retail Platform Software for Windows B005 0000 1634 NCR Retail Systems Manager Software User s Guide B005 0000 1518 NCR Retail Controls 3...

Страница 128: ...rivers_patches asp 2 Select Retail Support Files Drivers Firmware Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Platform Software Windows RPSW OPOS JavaPO...

Страница 129: ...11 SP1 Run Time Image 01 00 00 00 or greater kernel 2 6 32 12 0 7 Sun JVM 1 4 2_03 b02 or greater 70 MB of free disk space Full Install Graphical User Interface Mode 1 Open a terminal 2 Create a new d...

Страница 130: ...s the downloaded version Other versions might be available Note In the java directory specify the directory path of the java binary Only include this parameter if JAVA_HOME is not set Note In the path...

Страница 131: ...7 119 7 Specify the directory where you want to install the RPSL The default directory is opt NCR RPSfL To locate another destination directory select Browse 8 Select the terminal class where your 59...

Страница 132: ...rm Software 9 At the Setup Type window select the installation type that you prefer 10 Select Next 11 The application displays your installation details for you to confirm If you want to change some o...

Страница 133: ...Retail Platform Software 7 121 12 After verifying information select Next The installation setup begins...

Страница 134: ...on directory Note The RPSL is installed at the destination directory In this example the directory is named mnt iso 3 Extract the downloaded installer to the new directory by entering the command moun...

Страница 135: ...Only include this parameter if JAVA_HOME is not set Note In the path to package specify the directory path of the installer package that you downloaded from the NCR website 6 The application displays...

Страница 136: ...destination directory press 1 9 Select the terminal class where your 5977 display is connected Each terminal is assigned a number From your keyboard press the number that corresponds to your terminal...

Страница 137: ...are 7 125 11 Press 1 to continue the installation process 12 Select the installation type that you prefer Each parameter is assigned a number From your keyboard press the number that corresponds to yo...

Страница 138: ...7 126 Retail Platform Software 13 The application displays the installation details for you to confirm...

Страница 139: ...Retail Platform Software 7 127 14 After verifying information press 1 to continue the installation process The installation setup begins...

Страница 140: ...7 128 Retail Platform Software 15 Upon successful installation the application displays the following message Press 3 to exit program...

Страница 141: ...move 4 Confirm the uninstallation window Linux Use uninstall jar to remove the Retail Platform Software for Linux RPSL This file is located in the _uninst subdirectory of the directory that is selecte...

Страница 142: ...lash Firmware Flash Additional Code Page Replace Existing Code Page Generate Code Page Set Brightness Level Windows Linux Remarks Manual firmware flashing Manual code page generation and flashing The...

Страница 143: ...rmware Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Peripherals Firmware Drivers Utilities 4 Select Line Displays 5 Select 5976 and XR7 F450 451 2x20 Cus...

Страница 144: ...Software Utility 8 132 Installing the Software Windows Extract the ROMFlasher exe and then run it as administrator The following window is then displayed...

Страница 145: ...8 133 Software Utility Linux 1 Open a terminal 2 Install the software by entering the command rpm ivh RomFlasher rpm...

Страница 146: ...er can be run immediately after downloading and extracting the files Linux 1 Open a terminal 2 Verify the version of the installed ROM Flasher by entering the command rpm qa grep RomFlasher 3 Uninstal...

Страница 147: ...e Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Peripherals Firmware Drivers Utilities 4 Select Line Displays 5 Select 5976 and XR7 F450 451 2x20 Customer...

Страница 148: ...hile updating the firmware Note The firmware version currently installed on the 5977 display device is briefly displayed during start up of the 5977 for example 497 0499797 V1 14 01 You can update the...

Страница 149: ...aud Rate is set at the default 9600 4 Select Scan The application displays the devices currently connected to the interface you selected The current firmware versions of the devices are also displayed...

Страница 150: ...successfully flashed or the loaded firmware version is older than the current firmware of the devices the application displays the error information in the Error box Note In case of an older firmware...

Страница 151: ...device Built in code pages are as follows International 858 Katakana 101 Cyrillic 866 The downloadable code pages are as follows Baltic 775 Multilingual Latin with symbol 853 Polish 852 Note To downlo...

Страница 152: ...rs Firmware Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Peripherals Firmware Drivers Utilities 4 Select Line Displays 5 Select 5976 and XR7 F450 451 2x2...

Страница 153: ...st level databit representations that are used inside the 5976 firmware program The code set is specified to this program in the form of a text file which represents the 7x9 matrix for each of the 256...

Страница 154: ...play the existing code pages for the RS 232C connection select RS 232C from the Interface field Select Refresh 3 To load an input file into the Code Page utility select Browse beside the Input File fi...

Страница 155: ...8 143 Software Utility 6 Select Generate You can use this output file to add a new output file to a device code page list or to replace an existing file...

Страница 156: ...o the first field under the File section Note If you already have a code page txt file to flash skip step 1 and select Browse in the File field to load the code page file 2 In the interface section se...

Страница 157: ...splays the progress beside the Flash button Only one device at a time can be flashed with a code page Make sure to detach the devices you do not wish to flash with the code page 5 Select Refresh to co...

Страница 158: ...c brightness setting to one of the following levels 20 40 60 80 100 Note You can configure the device using the default firmware and code page settings For more information refer to the Control the Se...

Страница 159: ...file is copied from the previous ROM Flasher firmware flash operation It can also be the default firmware file if no ROM Flasher operation is performed in the terminal Code Pages of the device Code pa...

Страница 160: ...s 4 Select Line Displays 5 Select 5976 and XR7 F450 451 2x20 Customer Display 6 Download the installer by selecting one of the following options NCR5976LDServiceSupport exe for Windows NCR5976LDServic...

Страница 161: ...149 Service Support Utility Installing the Software Windows 1 Run the installer of the Service Support Utility The application displays the Welcome screen 2 Select Next The License Agreement displays...

Страница 162: ...4 After agreeing to the terms in the license agreement the application displays the Customer Information window to ask for your name and the name of your organization At the User Name field enter your...

Страница 163: ...9 151 Service Support Utility 7 At the Setup Type window select the setup type that you desire Select Next 8 Select Install to start installation...

Страница 164: ...Service Support Utility 9 152 The application displays the installation progress in the following screen 9 Upon successful installation the application displays the following window Select Finish...

Страница 165: ...9 153 Service Support Utility Linux 1 Open a terminal 2 Install the software by entering the command rpm ivh NCR5976LDServiceSupport rpm...

Страница 166: ...program list select NCR5976LDServiceSupport 3 Select Uninstall 4 Confirm the uninstallation window Linux 1 Open a terminal 2 Verify the version of the installed Service Support software by entering th...

Страница 167: ...the following steps Note The change of start up type takes effect upon system reboot Windows 1 From the Start menu select Control Panel Performance and Maintenance Administrative Tools Services 2 Fro...

Страница 168: ...m the Start menu select Control Panel Performance and Maintenance Administrative Tools Services 2 From the services list select NCR5976LDServiceSupport Note If the Service status is already started se...

Страница 169: ...e the 5976LDSettings folder in your Windows directory 2 Open the Settings ini file 3 Change the value of UseDefault to True Note To revert to the user defined settings simply set the value to False Li...

Страница 170: ...tings ini 4 Change the Brightness value to one of the following 1 for 20 brightness 2 for 40 brightness 3 for 60 brightness 4 for 80 brightness 5 for 100 brightness 5 Save the file 6 Reboot the termin...

Страница 171: ...977 is not a drop in replacement for older NCR line display products However it requires the latest version of the Retail Platform Software for Windows RPSW for it to be detected by the POS Terminal T...

Страница 172: ...ment for older NCR line display products However it requires the latest version of the Retail Platform Software for Windows RPSW for it to be detected by the POS Terminal The following table shows the...

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