L230/L130 User Manual
47
FAQ
Q: Must the versions of the vSpace software in a network be the same?
A: Yes, different versions can cause data communication problems. Please keep all
vSpace software updated with the latest version.
Q: When I start my access device, why is the server connection list blank? I have
the vSpace software on a host PC in my network. I can connect to the host PC if I
provision its IP address in the access device.
A: This condition occurs when the host and access devices are on independent subnets.
The access device can run in this mode, but will never see the host PC in its server
connection list.
Q: When I go to the device list in the administration console, why do some of my
access devices never show up in the list?
A: This condition occurs when the host and access devices are on independent subnets.
The access device can run in this mode, but its record will never appear in the
administration console’s device list.
Q: When I try to do a manual firmware update on the access device, why does it
not connect to the host PC and download the firmware?
A: This condition occurs when the host and access devices are on independent subnets.
An access device can run in this mode, but it can only download firmware updates when
it is on the same subnet as the host PC.
Q: When I start my access device, why does it not automatically update its
firmware from the host PC like my other access devices do?
A: This condition occurs when the host and access devices are on independent subnets.
The access device can run in this mode, but it can only download firmware updates
when it is on the same subnet as the host PC.
Q: I can't download any vSpace software updates.
A: Make sure that the software is registered and the correct TCP/IP ports are open (see
“Product Registration” section).
Q: Why does a warning message appear when I install the vSpace software?
A: Windows provides a firewall that displays a security warning message when a new
network port is used (see below). I
f you click the “Keep Blocking” button, you will not be
able to find NComputing servers. If you select the “Unlock” button, the port will be open
unless you block it manually. If you select the “Ask Me Later” button, the port will be
open temporarily and the security message will continue to appear whenever the port is
accessed.
Q: Can the product support 10Mbps or 1Gbps?
A: No, only 100Mbps is supported.
Note: Go to
http://www.ncomputing.com/support.aspx
to see the latest FAQs.
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