L230/L130 User Manual
43
Make sure the host computer and access device are in the same subnet/local area
network.
Make sure any firewall or anti-virus programs installed in the host computer or network
equipment are compatible with the vSpace software.
TS ERROR
– INVALID OR NO SERIAL NUMBER!
This message appears when no serial number exists in the host computer. This
message does not indicate an error regarding the serial number of the access device.
Please see the section about product registration to register the vSpace software and
the access devices.
Connection was closed Message
Connection was closed but your data is not lost and application is
still running on the server. Please connect to the terminal server later.
This message appears when the connection stops due to abnormalities occurring on the
host PC or network equipment.
Check the Host PC or the network equipment when this message appears and restart
the Host PC and access device. Unless the Host PC is rebooted, existing data in the
Host PC may be used as is.
Check to see if the host PC is overloaded.
Check to see if the network traffic is overloaded.
Check to see if the host PC is unstable.
There is a feature in the vSpace software that keeps disconnected sessions running and
available. If the user reconnects while a disconnected session for that username is
present, the software will connect the disconnected session to the new session. The
user will see the desktop as it was when the disconnection occurred.
The administrator can configure the software to keep disconnected sessions running and
available indefinitely or to close them automatically after being disconnected for a
specified period of time. The setting is in the administrative console’s system settings
and is called, “Clean up disconnected sessions not in use.”
Authorization error