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Returning Components
If you have to return a component, follow these steps.
1. Gather the information listed in “Phoning Technical Support.”
2. Contact NCD Service Operations to determine the faulty compo-
nent and to obtain a Return Authorization Number (RMA).
•
e-mail: [email protected]
•
phone:(415) 691-7445
3. Once you have obtained an RMA number, package the component
for return.
If possible, use the original cartons and packing materials. If the
original cartons and materials are not available:
•
Wrap each component in bubble wrap.
•
Place each component in sturdy carton that leaves 4 inches of bubble
wrap and packing material around the component.
If you would rather not pack the component yourself, NCD recom-
mends that you take it to a commercial packing and shipping
company and ask that the content be wrapped according to these
instructions.
4. Mark each return package with the assigned RMA number and
address each package as shown below to avoid problems or
delays:
Customer Service
Network Computing Devices
350 North Bernardo Avenue
Mountain View, CA 94043
RMA
Note
Equipment returned without an RMA number is subject to
delays or may be returned to the sender.
Ethernet Address of Replacement Bases
If a base is replaced, its Ethernet address is different on the
replacement base. You must change system files that contain Ethernet
addresses.
Comments on the Booklet
You can send comments, suggestions, or questions about this booklet
to the NCD Technical Publications Department by Internet e-mail.
Write to [email protected].
