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© 2015 nbn co limited | ABN 86 136 533 741
Trouble shooting checklist
If any services provided through your
nbn™
connection box stop
working, please check the following:
1. Power Check
2. Indoor nbn™ connection box
3. nbn™ outdoor antenna
This Wireles
s Outdoor Unit (
ODU)
is the property of the
nbn™
DO NOT REMO
VE
»
Have a look at the
nbn™
outdoor
antenna. Can you see any
obvious damage?
For example, a fallen branch could
have knocked it out of alignment.
»
Check the power indicator ( ) on the
nbn™
connection box is
illuminated green and is not flashing.
»
Is it plugged in to a power point and is it turned on?
»
Do you have power coming into your property?
»
Check the ‘ODU ’ LED indicator light on the
nbn™
connection box.
It should show a steady or blinking green light.
»
Check the ‘STATUS’ LED indicator light on the
nbn™
connection box.
It should be blinking green.
»
Watch the indicators for approximately 60 seconds to ensure
they are not changing/resetting. Note down the colour and state
(steady or blinking) of each LED indicator.
