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© 2015 nbn co limited | ABN 86 136 533 741
What if I damage the nbn™
equipment?
You are responsible for the
nbn™
connection box and
nbn™
outdoor
antenna on your property, just as
you are responsible for connection
equipment for other services such
as power, phone and gas. If you
accidentally damage any of the
equipment or cable, you will need to
contact your service provider for repair
and you may be charged for the repair.
Is the nbn™ Fixed Wireless
network safe?
Yes, it is safe. The
nbn™
connection
box has been designed to be installed
and maintained by professional,
trained technicians. The fixed wireless
outdoor antenna uses radio waves and
operates within levels that comply with
Australian standards. When working in
the vicinity of the outdoor antenna the
radio waves can be disabled by turning
off the internal
nbn™
connection box.
Can I connect other devices to
the unused ports on the nbn™
connection box?
Each port on the
nbn™
connection
box is reserved for a different service
in case you choose to use services from
more than one service provider. Ports
that you aren’t purchasing services
for won’t work. If you connect one
of your devices to an unused
nbn™
connection box port it will not have
access to a service.
What if I want to move the
nbn™ connection box or nbn™
outdoor antenna?
If you need to have equipment or
cables relocated, contact your service
provider who can advise you of the
cost and also arrange for a technician
to move the equipment. When
considering relocating
nbn™
equipment
or cables you should bear in mind
the following:
»
The
nbn™
connection box must
be protected from water, steam or
excessive heat.
»
The location of the
nbn™
connection
box must be well ventilated, near a
dedicated power point and easy for
you to check the indicator lights.
»
The
nbn™
connection box must
be positioned in a location away
from busy areas and protected
from damage, where there is
sufficient light to see if the device is
functioning correctly.
»
The
nbn™
outdoor antenna location
is determined by Radio Frequency
performance. It may not be possible
to relocate this to any other position
on site.
»
You are responsible for the
relocation cost.
FAQs
