Installation Guide for NHPA Split-System Heat Pumps
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The term “consequential damages” shall include, but not be limited to, loss of anticipated profits, business interruption, loss of use,
revenue, reputation and data, costs incurred, including without limitation, for capital, fuel, power and loss or damage to capital or
equipment. Customer agrees that all instructions and warnings supplied by National Comfort will be passed on to those persons
who use the Goods. National Comfort’s Goods are to be used in their recommended applications and all warning labels adhered
to the Goods by National Comfort are to be left intact.
It is expressly understood that any technical advice furnished by National Comfort before or after delivery in regard to the
use or application of the Goods is furnished without charge, and National Comfort assumes no obligation or liability for the advice
given or results obtained, all advice being given and accepted at Customer’s sole risk.
6. WARRANTY PROCEDURE
For All Warranty Claims. Customer must register the product with National Comfort within 60 days from purchase. Failure
to timely register the product may void the warranty. Any claim for warranty shall be made within thirty days of discovery and in
any event, within thirty days from removal of the compressor or part from the unit. Failure to make a timely claim shall void the
warranty. Prior authorization from National Comfort is required for all warranty claims. Any claim for warranty must be first reported
to National Comfort in writing specifying the unit, serial number, date of purchase and date of original installation. Customer shall
also request a Return Material Authorization (“RMA”) from National Comfort to initiate the warranty claim process. Issuance of an
RMA by National Comfort is not an acknowledgment that the defect is covered by this Warranty. Any replacement compressor or
part is warranted for the original product warranty, or for one year from the date of shipment of the replacement compressor/part,
whichever is later.
A. Compressors.
In addition to the above-referenced requirements, Customer is also required to purchase a
replacement compressor and return the original compressor to National Comfort at National’s discretion. If the defect is reported
to National Comfort within one year from the date of original installation or within 20 months from the date of manufacture of the
compressor (as determined by the compressor serial number), whichever occurs first, then Customer may take the compressor
to any Authorized Copeland Distributor for replacement of said compressor. If the defect is reported to National Comfort after
one year from the date of installation or after 20 months from the date of manufacture of the compressor (as determined by the
compressor serial number), whichever occurs first, but before the expiration of five years from the date of installation, then the
compressor should be returned to National Comfort at National’s discretion and Customer shall purchase a new compressor. If
National Comfort determines that there is a defect in material or workmanship that is covered by this Warranty, then National shall
credit Customer for the cost of the new replacement compressor. If National Comfort determines that the defect in material or
workmanship is not covered by this Warranty, then no credit shall be issued. A copy of the invoice of the replacement compressor
and completed RMA must accompany the compressor. National Comfort, at its sole discretion, may also require Customer to
supply the compressor tag. The failure to follow this procedure shall render the warranty void.
B. Other Parts
. In addition to the above-referenced requirements, Customer is required to purchase a replacement part
for the original part for which Customer is making a warranty claim. The original part for which warranty is claimed is to be returned
to National Comfort at National’s discretion, freight prepaid. If National Comfort determines that there is a defect in material or
workmanship in the part that is covered by this Warranty, then National Comfort shall credit Customer for the cost of the new
replacement part. If National Comfort determines that the defect in material or workmanship is not covered by this Warranty, then
no credit shall be issued. A copy of the invoice of the replacement part and completed RMA must accompany the original part
for which warranty is claimed. National Comfort reserves the right to request additional documentation. The failure to follow this
procedure shall render the warranty void.
7. SHIPPING INSTRUCTIONS
A. Compressors
. Returned compressors must be totally secured by use of shipping lugs taken from the replacements
compressors and clearly marked with the RMA number. Do not use tape, rags or putty to seal the compressor. Line connections
should be sealed with rubber plugs. All scroll compressors must be securely bolted, banded, and stretch wrapped to a skid in the
upright position.
B
.
Parts.
All other returned parts must be securely packaged and clearly marked with its corresponding RMA number
provided from NCP.
