W415-2978 / 02.16.21
EN
38
NAPOLEON warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is
not necessary. Simply provide a proof of purchase along with the model number and serial number of the appliance to make
a warranty claim. Provided that the purchase was made through an authorized NAPOLEON dealer your appliance is subject
to the following conditions and limitations:
Warranty coverage begins on the date of original installation.
This limited warranty applies only while the appliance remains at the site of original installation, and only if the unit is
installed in Canada or the United States.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national
building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or
neglect and parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat,
abrasive and chemical cleaners, mechanical breakage of logs and embers.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or
workmanship provided that the product has been operated in accordance with the operation instructions and under normal
conditions.
After the fi rst year, with respect to this Limited Warranty, NAPOLEON may, at its discretion, fully discharge all obligations
with respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but
defective part(s).
After the fi rst year, NAPOLEON will not be responsible for installation, labour, or any other costs or expenses related to the
reinstallation of a warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in this Limited Warranty, NAPOLEON’S responsibility under this warranty is
defi ned as above and it shall not in any event extend to any incidental, consequential, or indirect damages.
This warranty defi nes the obligations and liability of NAPOLEON with respect to the NAPOLEON gas appliance and any
other warranties expressed or implied with respect to this product; its components or accessories are excluded.
This limited warranty does not cover damages resulting from the use of components not supplied with the appliance or the
use of fuel other than those specifi ed.
Any damages to appliance due to weather, long periods of dampness, condensation, damaging chemicals, or cleaners will
not be the responsibility of NAPOLEON.
NAPOLEON reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty
claim.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any
merchandise shipped without authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
Travel, diagnostic tests, shipping, and other related charges are not covered by this warranty.
NAPOLEON gas appliances are manufactured under the strict Standard of the world recognized
ISO 9001 : 2015 Quality Management System.
NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen who take
great pride in their work. The burner and valve assembly are leak and test-fi red at a quality test station. Once assembled, the
complete appliance is thoroughly inspected by a qualifi ed and authorized installer, service agency, or supplier before packaging
to ensure that you, the customer, receives the quality product that you expect from NAPOLEON.
All stainless steel components of your new NAPOLEON gas appliance are warranted against defects for
fi ve years.
Electrical (110V) components and wearable parts are covered and NAPOLEON will provide replacement parts free of
charge during the fi rst year of the limited warranty. This covers: gas valves, logs, and gasketing.*
Labour related to warranty repair is covered free of charge during the fi rst year. Repair work, however,
requires the prior approval of an authorized company offi cial. Labour costs to the account of NAPOLEON
are based on a predetermined rate schedule and any repair work must be done through an authorized
NAPOLEON dealer.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
Napoleon Gas Appliance 5 Year Limited Warranty
Conditions and Limitations
All specifi cations and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered
trademark of Wolf Steel Ltd.
15.0 warranty
