Nanoptix DSP-HPQ Скачать руководство пользователя

Страница: 26 / 26

720007-0010R
May 2017

High Speed Video Thermal Printer

Owner’s Manual

5. Service & Support

5.1 Returning printers back to Nanoptix for repairs (RMA)

•

Send repair approval request to Nanoptix Inc. which should include:

Printer model #

Serial #

Brief problem description

•

Ship defective products to Nanoptix Inc.

•

Ensure that each package being sent is identified by the specified RMA

number

NOTE: Make sure to place a blank ticket or a piece of paper between thermal print
head and roller for shipping and storage.

RMA # XXXXXX
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6

NOTE: It is imperative to have every package clearly identified by an RMA number.

5.2 Technical Support Contact Information

Service department
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6
Tel: 506.384.3388
Fax: 506.384.3588
E-mail: [email protected]
Web site:

www.nanoptix.com

Содержание DSP-HPQ

Страница 1: ...High Speed Video Lottery Thermal Printer Owner s Manual First Edition November 2014 Last Revision May 2017 Document 720007 0010R ...

Страница 2: ...is a trademark Other trademarks and registered trademarks are the property of their respective holders Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to compl...

Страница 3: ...ers Power Supply UL Listed power supply with standard 60Hz 50Hz 100 240VAC input and 24VDC output equipped with AC line filtering over current and short circuit protection Use of this product with a power supply other than the Nanoptix Inc power supply will require you to test the power supply and Nanoptix Inc printer for FCC and CE mark certification Communication Interface Cable An approved Nano...

Страница 4: ...oting the Printer 10 Printer LED 10 Printing Problems 11 Printer Does Not Work 11 2 Media and Supplies Guide 12 2 1 Thermal Paper Specifications 12 2 2 Ordering Thermal Paper 12 2 3 Ordering Miscellaneous Supplies 13 Ordering Power Supply and Power Cords 13 Ordering Communication Cables 13 Communication Cables Pin Out 14 2 4 Communicating with the Printer 14 3 Printer Disassembly 15 4 Printer Main...

Страница 5: ...E 4 SIDE VIEW LED POSITIONS 5 FIGURE 5 LOADING PAPER 6 FIGURE 6 PAPER PATH LOWER TAKE UP 7 FIGURE 7 INSERTING PAPER 8 FIGURE 8 TESTING PRINTER 9 FIGURE 9 TAKE UP REMOVAL 15 FIGURE 10 PCB PANEL COVER REMOVAL 16 FIGURE 11 MECH SCREW LOCATIONS 16 FIGURE 12 MECH HARNESS REMOVAL 17 FIGURE 13 MECH REMOVAL 17 FIGURE 14 UNLATCH PRINT MECH 18 FIGURE 15 CLEANING LOCATIONS 19 FIGURE 16 PAPER LOW SENSOR 19 ...

Страница 6: ...OOTING WITH STATUS LED 10 TABLE 3 TROUBLESHOOTING PRINTING PROBLEMS 11 TABLE 4 PRINTER DOES NOT WORK 11 TABLE 5 THERMAL PAPER DIMENSIONS 12 TABLE 6 ORDERING THERMAL PAPER 12 TABLE 7 POWER CORD PART NUMBER 13 TABLE 8 COMMUNICATION CABLES PART NUMBERS 13 TABLE 9 RS 232 DB9 FEMALE INTERFACE 14 TABLE 10 4 PIN MOLEX POWER INTERFACE 14 ...

Страница 7: ...t the Printer 1 1 Description of Printer The Nanoptix High Speed Video Lottery thermal printer is extremely fast quiet and very reliable With thermal printing technology there is no ribbon cassette to change and paper loading is extremely simple Figure 1 High Speed Video Lottery Printer ...

Страница 8: ...0 RH at 50C non condensing Communication Interface Options Serial USB 2 0 Memory Firmware 64MBit SDRAM upgradable to 256MBits 16MBit Flash upgradable to 64MBits 64KBit non volatile FRAM memory Resident Character Sets Arial Bold 6 sizes Note Other Character sets can be programmed quickly Integrated Bar Codes UPC A UPC E interleaved 2 of 5 Code 39 Code 128 EAN 8 EAN 13 QR Note Other Bar Codes can be...

Страница 9: ...ls To reset Printer For the High Speed Video Lottery thermal printer simply disconnect and reconnect the printer s power connector to reset the printer in case of a fault condition Once the printer is reconnected the printer goes through a startup routine and resets itself Figure 2 Resetting Printer ...

Страница 10: ...720007 0010R May 2017 4 High Speed Video Lottery Thermal Printer Owner s Manual Paper Feed Button Use the Paper Feed Button to advance the paper Figure 3 Paper Feed Button ...

Страница 11: ...720007 0010R May 2017 5 High Speed Video Lottery Thermal Printer Owner s Manual Light Emitting Diode The LED on the main controller board shows the printer status Figure 4 Side View LED Positions ...

Страница 12: ...ay continue to accept data from the host computer Because the printer cannot print any transactions the data will be lost 1 Remove the used roll 2 Tear off the end of the new roll so that the edge is loose Place the roll through the spindle on the lower bracket Figure 5 Loading paper Caution The paper must be unwound from the bottom of the roll Figure 7 Otherwise the printer may not print or the p...

Страница 13: ...007 0010R May 2017 7 High Speed Video Lottery Thermal Printer Owner s Manual 4 When loading the paper ensure it passes on the near curved side of the lower take up bracket Figure 6 Paper path lower take up ...

Страница 14: ...the metal tabs through the print head once far enough the paper in sensor will activate and feed paper to a predetermined length the paper will advance and will be cut leaving a clean edge for the next printed ticket Figure 7 Inserting Paper NOTE If an operator does not use the recommended paper path the printer will not perform to its maximum capabilities ...

Страница 15: ... will be printed approximately 5 seconds later Figure 8 Testing Printer Model DSP HPQ Firmware HSVL 5 15B Protocol E T88 COMMUNICATION Interface Serial Baud Rate 9600 Data Bits 8 Parity NONE Handshaking PRT RTS Print Mode Line Aux Port Disabled PRINT CONTROL Print Method No HPQ Final Speed 250 mm sec Black Bar Index Disabled No HPQ Burn Time 400 us Cutter PWM 80 Motor Current 3 PRINTER ENVIRONMENT...

Страница 16: ...problem contact a service representative Printer LED Condition LED Status Green LED Status Red Buzzer Unit ready ON OFF OFF Unit is in Reset or Booting ON OFF OFF Unit in standby powered off OFF OFF OFF Paper Out OFF ON OFF Door Open Fast Blink ON OFF Paper Jam ON Fast Blink Fast Missing Black Index Mark ON Slow Blink Fast Temperature Error OFF Medium Blink Fast Voltage Error OFF Slow Blink Fast P...

Страница 17: ...tty Paper roll loaded incorrectly Check that the paper is loaded properly Thermal printhead is dirty Use recommended thermal receipt paper Vertical column of ticket is missing This indicates a serious problem with the printer electronics Contact your authorized service representative One side of receipt is missing This indicates a problem with the printer electronics Check to make sure the paper r...

Страница 18: ...mal Paper Dimensions The paper must not be attached to the core If Top of Form Option is installed paper with a colored stripe at the end can be used to indicate that the paper is running low 2 2 Ordering Thermal Paper Manufacturer Numbers Appvion Specialty Papers 825 E Wisconsin Avenue P O Box 359 Appleton WI 54912 0359 Tel 920 734 9841 Toll free 800 922 1729 Kanzaki Specialty Papers USA 1350 Mai...

Страница 19: ...nnector 213005 0003R 24V 60W Power Supply 4 Pin Molex connector GDS Standard Table 7 Power Cord Part Number Contact your Nanoptix sales representative for more information from our toll free line at 1 888 983 3030 Ordering Communication Cables Please specify the Nanoptix part number when ordering communication cables Part Number Part Description 102085 0002R Mini USB communication Cable 6ft 102082...

Страница 20: ... Ground 6 No connect n a n a n a 7 RS232_CTS Input Output Handshake 8 RS232_RTS Output Input Handshake 9 NC or PWR No connect No connect reserved Table 9 RS 232 DB9 Female Interface The table below details the connection pin out for the power supply interface on the printer side The Nanoptix power supply conforms to GDS Standards Pin Allocation 1 12V 2 Ground 3 Ground 4 24V Table 10 4 Pin Molex Po...

Страница 21: ...emove the power source from the printer before disassembly 2 Remove the paper feeding into the print head by following the steps in reverse outlined in 1 4 Changing the paper 3 Remove the take up bracket by unscrewing the screw on the left side Figure 9 Take up removal Use ESD protection such as a wrist strap anytime a PCB is exposed ...

Страница 22: ...er Owner s Manual 4 Remove the panel covering the main board by loosening the screw at the top of the panel Figure 10 PCB Panel Cover Removal 5 Remove both screws on either side of the Mech as well as the screw holding the ground wire Figure 11 Mech Screw Locations ...

Страница 23: ...igh Speed Video Lottery Thermal Printer Owner s Manual 6 Unplug both harnesses that are going to the main board Figure 12 Mech Harness Removal 7 With the harnesses removed pull the mech out of its bracket Figure 13 Mech Removal ...

Страница 24: ...mum interval for cleaning the Nanoptix HSVL printer is 3 months or 5km of paper printed whichever is reached first If colored paper is being used cleaning may need to be performed as often as once every kilometer printed Do not clean the head unit immediately after printing 1 Unlatch the print mech by pulling on the bracket at the top Figure 14 Unlatch Print Mech ...

Страница 25: ...atform The print head itself labeled 3 is located above All three can be cleaned with a cotton swab and isopropyl alcohol Wait for the alcohol to dry before closing Figure 15 Cleaning Locations 3 The paper low sensor is located above spindle Unload the paper roll from the printer and gently clean the sensor with a cotton swab and isopropyl alcohol Figure 16 Paper Low Sensor ...

Страница 26: ...kage being sent is identified by the specified RMA number NOTE Make sure to place a blank ticket or a piece of paper between thermal print head and roller for shipping and storage RMA XXXXXX Nanoptix Inc 699 Champlain St Dieppe NB Canada E1A 1P6 NOTE It is imperative to have every package clearly identified by an RMA number 5 2 Technical Support Contact Information Service department Nanoptix Inc ...

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