720007-0010R
May 2017
11
High Speed Video Thermal Printer
Owner’s Manual
Printing Problems
Problem
Possible Causes
What to Do
Receipt does not come
out all the way.
Paper is jammed.
Press latch to open door, inspect the cutter,
and clear any jammed paper.
Printer starts to print,
but stops while the
receipt is being printed.
Paper is jammed.
Press latch to open door, inspect the cutter,
and clear any jammed paper.
Receipt is not cut.
Paper is jammed.
Press latch to open door, inspect the cutter,
and clear any jammed paper.
The printer is not configured
for a cutter.
Contact your authorized service representative.
Print is light or spotty.
Paper roll loaded
incorrectly.
Check that the paper is
loaded properly.
Thermal printhead is
dirty.
Use recommended
thermal receipt paper.
Vertical column of ticket
is missing.
This indicates a serious
problem with the printer
electronics.
Contact your authorized
service representative.
One side of receipt is
missing.
This indicates a problem
with the printer electronics.
Check to make sure the paper roller is properly
engaged.
Contact your authorized
service representative.
Table 3: Troubleshooting Printing Problems
Printer Does Not Work
Problem
Possible Causes
What to Do
Printer Does Not
Function When Turned
On.
Printer not plugged in.
Check that printer cables
are properly connected on both ends.
Check that the host or
power supply is switched on. Check Printer LED.
Door not fully
closed.
Close the door.
Table 4: Printer Does Not Work
