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43
TROUBLESHOOTING (CONTINUED)
ERROR CODES
JUICE LEAKS BETWEEN JUICER PARTS.
Check to make sure that all the gaskets have been assembled and installed correctly.
DIFFICULTY DISASSEMBLING THE HOPPER FROM CHAMBER.
If the hopper is stuck on the chamber, there may be excessive pulp remaining inside. To dislodge the
pulp, activate the reverse function for about 10 seconds and then stop 2-3 times. If the hopper is still
stuck or if any foreign or hard solid ingredients (stone fruit seeds, cherry pits, date pits, etc.) were
inserted, please contact Nama customer service.
THE CHAMBER SET SHAKES DURING JUICING.
It is normal for the chamber set to wobble or shake slightly during operation, which typically occurs
when juicing harder ingredients such as carrots, beets, potatoes, etc.
PULP IS DISCHARGED AT A SLOWER RATE.
The amount and speed of pulp being discharged from the pulp outlet will vary depending on the
ingredients being used.
AN UNUSUAL NOISE IS HEARD WHILE JUICING.
It is a natural sound produced when ingredients are being crushed. If the ingredients are hard or
tough like apples, carrots, cabbage, celery, beets, etc., the extraction noise may be louder than
softer ingredients.
JUICER (CONTINUED)
JUICER AND BLENDER
BLENDER
THE BLENDER STOPS DURING OPERATION.
The blender may stop during operation if it is overloaded with ingredients or if it has been operating
for an extended amount of time. If overloaded with ingredients, turn the power off, pull the jug off the
base and remove some of the ingredients. For safety, the blender has an automatic shutoff timer that
stops the blender after 5 minutes of continuous use in manual mode and 7 minutes and 30 seconds
in auto mode. The motor base also has a safety sensor to protect the motor from overheating. Please
allow the motor base to rest and cool for about 30-60 minutes before using again.
BLENDER’S GRINDING OPERATION DOES NOT WORK.
The machine may stop operating if there are too many ingredients or the ingredients are too thick.
Adjust the amount and size of the ingredients and then operate the machine again. If the amount of dry
ingredients is too much compared to liquid and product is not blending properly, stop blender and add
more liquid before starting again.
Code Root Cause
Actions to Take
ER01
If an overcurrent flows through
the product, this error is
generated to protect the product.
Stop operating the product and restart it after a few
minutes. If the same problem continues to occur,
please contact Nama customer service.
ER04
If a high voltage is applied to the
product, this error is generated
to protect the product.
Stop operating the product and restart it after a few
minutes. If the same problem continues to occur,
please contact Nama customer service.
ER06 1. This error may be generated if
the motor fails to perform the
initial activation while there
are too many ingredients in the
blender container.
1. Stop operating the product and reduce the amount
of contents inside the blender container or raise the
motor speed at the initial operation.
2. This error may be generated if
the overloading on the motor
leads to activation of the
temperature protection device.
2. If the motor stops due to overloading, let it
rest and cool off for about 30 minutes before
operating the machine again.
3. This error may be generated
if the sensor that detects the
motor’s operation is broken.
3. If the same problem continues to occur,
please contact Nama customer service.
This error may be generated if
the control knob or the START/
STOP button is operated while
there is no juicer chamber set or
blender jug on the product base.
Install the juicer chamber set or blender jug on the
base before use. If the same problem continues to
occur, please contact Nama customer service.
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