14. THE MX GROUP 1 YEAR REPLACEMENT GUARANTEE
Marleton Cross Limited (MX Group) hopes you are satisfied
with your purchase and in the unlikely event that you encounter
a problem which is caused exclusively by the MX Group
manufactured product (the “product”) we will take responsibility
on the terms set out here.
We aim to supply products, which have been manufactured to the
highest standards. In respect of the product you have a one year
replacement guarantee which covers any defect in manufacture.
Any part found to be defective during the guarantee period will
be replaced without charge providing that the product has been
installed in accordance with our instructions, used as intended
and maintained/serviced as recommended.
In the unlikely event that any problems are encountered with
this product’s performance on installation, please contact our
Customer Care Department for help, as below.Please supply proof
and date of purchase when contacting MX Group.
The company reserves the right, in the event of a claim not
covered by the guarantee, to charge the claimant for parts and
labour at current rates. This guarantee is given in addition to and
does not affect your statutory rights.
1. Any product found to be defective during this period, as the
result of misuse, neglect or damage, will not be covered by this
guarantee such as:
• Damage caused by accident
• Those products subject to wear and tear such as ‘O’ rings
and washers etc.
• Effects of scaling
• Damage caused by faulty installation.
• Damage caused by waterborne debris.
• Damage caused by improper cleaning products.
• The products being used for a purpose other than intended.
2. Breakdown due to:
a) Use other than domestic use by you or your resident family
b) Wilful act or neglect
c) Any malfunction resulting from the incorrect use or quality of
water or incorrect setting of controls; and
d) Faulty installation.
3. Repair costs for damage caused by foreign objects of
substances or the inappropriate use of jointing compounds or
blow torches.
4. Total loss of the product due to non-availability of parts or
other reason, (MX Group will maintain stocks of spare parts for
repair for at least 5 years from end of product line to cover this
guarantee).
5. Compensations for loss of use of the product or consequential
loss of any kind.
6. Call out charges where no fault has been found with the
appliance.
7. The cost of repair or replacement of pressure relief devices,
showerheads, hoses, riser rails and/or wall bracket, tiles,
cubicles or any other parts installed at the same time.
8. The cost of routine maintenance, adjustments, overhaul
modifications or loss or damage arising there from, including
the cost of repairing damage, breakdown, malfunction caused
by corrosion, furring, pipe scaling, limescale, system debris or
frost.
9. Products and/or units including products purchased and
installed other than in the United Kingdom.
Limitations
1. This guarantee lasts for a single continuous period of 12 months
from the date of delivery to you the customer.
2. This guarantee is personal to the original purchaser of the
product and is not transferable.
3. Original proof of purchase(s) must be shown for any claim
under this guarantee.
4. This guarantee does not cover any products that have been
modified, altered or transformed in any way.
5. This guarantee applies to an original installation in accordance
to our fitting instructions and does not cover previously installed
products (showroom displays etc) or products that have been
moved from their original installation position for any reason.
6. This guarantee applies only to manufacturing or material
defects. It does not apply to normal wear and tear, accidental
damage, inappropriate use (including inappropriate cleaning) or
other events outside the manufacturer’s control.
7. This guarantee applies only to the product itself and as a result
any liability attributed to MX Group is limited to the cost of the
product.
8. If a product is deemed to be of faulty manufacture MX Group
will at their discretion replace the product. Any related
consequential loss or damage is excluded.
9. No claim will be accepted if a product is installed with a fault
(ours or otherwise) that would have been clearly evident before
installation.
10. We make no representations, and exclude any and all liability,
in respect of any third party products or services supplied by
way of extensions to this guarantee.
Liability
1. Except as required or agreed by us, you will not in any
circumstances return any of the product to us, and where the
property in any of the goods returned to us has passed to you,
they will nevertheless remain your property and at your risk
unless we have agreed otherwise in writing before their return.
2. Except as stated above, we will not be liable for any direct,
consequential or other loss, damage or injury suffered or
incurred by you, and you will indemnify us fully against any
claims made by third parties, in respect of the goods or
otherwise arising from the contract.
3. Nothing contained in the contract will be treated as excluding or
restricting any liability on our part for death or personal injury
resulting from our negligence.
4. Except as stated above, and to the fullest extent permitted by
law, all conditions, warranties and representations, whether
express or implied, statutory or otherwise in relation to the
product (other than such as relate to title to the product) are
excluded
5. You acknowledge that our prices for the goods reflect these
Terms and Conditions, and accordingly that you accept the
above limitations on and exclusions of liability in exchange for
those prices
6. When providing information to MX-Group you understand
that you are doing this subject to our terms and other policies
(including data protection) we have in place from time to time,
copies of which are available on our website www.mx-group.
com or on request as per the MX Group contact details given
herein.
7. This guarantee does not affect your statutory rights.
In the interest of continuous product development we reserve
the right to alter the specification as necessary. In the unlikely
event that you need to make a claim on our guarantee please
contact MX customer care on 0845 505 2211 or email us at
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