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Warranty Periods
Any product found to be defective within three (3) months of invoice, including one (1) month shelf
life, may be returned for replacement by a new unit or a satisfactory repair within one (1) month of
receiving any returned product. The customer must provide MuxLab with the serial number and
proof of purchase of the defective unit being returned. All R.M.A.’s issued are subject to inspection
by MuxLab, and will be returned to the customer if not properly packaged – units must be returned
in the original container or equivalent. MuxLab will not accept any such product for repair without
an authorization from its Technical Support department and without a return authorization number
issued by the MuxLab Customer Service department. For a credit & replace R.M.A., the customer
will be liable to pay replacement invoice if defective products are not returned.
For Products more than six months old, including shelf life.
The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if repair
is not possible, replaced by an equivalent unit and returned to the customer within one (1) month of
receiving any returned product. There is no charge for repair (parts and labor) during the full
warranty period of two (2) years.
Items Defective and not under Warranty
For products which are no longer under warranty the policy is repair and return. An amount of 25%
of the products published list price at the time of purchase will be charged. Customers must issue a
purchase order to cover the cost of repair.
Each unit will be returned to the customer within one (1) month from receipt of the unit by MuxLab.
The defective unit must be returned prepaid to MuxLab. The repaired unit will be returned to the
customer FOB MuxLab. The repaired unit has a 90 day warranty.
6G-SDI Extender Over UTP with Ethernet
