HDMI 2.0 Fiber Extender Kit
Installation Guide
© MuxLab Inc. 2017
9
5. Troubleshooting & Maintenance
The following section describes some of the symptoms, probable causes and possible
solutions in regard to the installation of the 500464 HDMI 2.0 Fiber Extender Kit.
The display only shows a blank (black) screen.
-
Ensure that the USB power supplies are firmly connected and that both Transmitter
and Receiver Power LEDs are ON.
-
Ensure that the HDMI connectors are firmly plugged into the HDMI connector of the
source and display.
-
Ensure that the Transmitter and Receiver modules are plugged in the correct order
to the source and display, respectively (reversing the order will not work).
-
Check if the source and display are powered on.
-
Ensure that the duplex fiber is properly inserted into both the Transmitter and
Receiver.
-
Reset the system by disconnecting and reconnecting the Transmitter HDMI or
Receiver HDMI side units, or by disconnecting and reconnecting the USB power
cables that are plugged in the Transmitter and Receiver modules.
-
If necessary try to re-boot the system and re-connect the HDMI 2.0 Fiber Extender
Kit.
Screen is distorted or the display is noisy.
-
Check if the graphic resolution is properly set. Go to the display properties and
confirm the settings.
-
Ensure that the resolution is set to a maximum of 4K (4096x2160) at 60Hz refresh
ratio.
-
Reset the system.
-
Disconnect and reconnect the HDMI Fiber Extender Kit units or their power supply
adapters.
If you still cannot diagnose the problem, please call MuxLab Customer Technical
Support at 877-689-5228 (toll-free in North America) or (+1) 514-905-0588
(International).
