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User’s Guide ViperTX Extreme
Troubleshooting
118
AP-75340 - Revision 1.0
The printer does not work after data has been sent from a computer
The printer does not print
Printouts are partially blurred or missing
Printing position is not correct (some positions are not printed)
N°
Possible cause
Solution(s)
ï
You did not connect the interface cable
Connect the interface cables
î
One or more ink cassettes are not installed
Install (an) ink cassette(s)
í
Ink cassette is empty
Replace the ink cassette
N°
Possible cause
Solution(s)
ï
The model setting of the computer is not correct
Make sure that the model settings on
computer and printer are the same
î
The interface setting or command mode on
computer and printer do not match
N°
Possible cause
Solution(s)
ï
The fabric is damp
Replace with new fabric
î
You used folded, creased or curled fabric
í
Check the fabric for curling
When using fabric, set the following
items in the fabric setting menu.
Fabric
Increase head height
ì
Wrong fabric
Use pre-treated fabric for direct inkjet
printing
ë
The printed surface is not the printable side
Pay attention to the printable side to
load fabric correctly
N°
Possible cause
Solution(s)
ï
The loading position of the fabric is not correct
Load the fabric correctly
î
You set the origin or starting position
Turn off the origin or starting position
setting, or set the setting again
í
You set the fabric detection off and set a wrong start
position
Choose a correct start position
ì
You have activated edge printing
Switch off edge printing