
6
User’s Guide ViperTX Extreme
Troubleshooting
AP-75340 - Revision 1.0
115
Chapter 6 Troubleshooting
Introductions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Failures and malfunctions of the printer . . . . . . . . . . . . . . . . . . . . . . . . 117
The printer does not work after powering it on . . . . . . . . . . . . . . . . . . . . 117
The printer does not work after fabric has been loaded . . . . . . . . . . . . . 117
The printer does not work after data has been sent from a computer . . 118
The printer does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Printouts are partially blurred or missing . . . . . . . . . . . . . . . . . . . . . . . . 118
Printing position is not correct (some positions are not printed) . . . . . . . 118
You cannot perform initial ink charging or wash . . . . . . . . . . . . . . . . . . . 119
Ink is not used though you performed initial ink charge . . . . . . . . . . . . . 119
The fabric is damaged when loading it . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Thin fabric or transparent fabric cannot be detected . . . . . . . . . . . . . . . 119
Fabric is crooked while printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
The printheads touch the fabric or fabric edges . . . . . . . . . . . . . . . . . . . 120
Fabric is damaged during fabric Initial . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Fabric size is wrong during fabric Initial . . . . . . . . . . . . . . . . . . . . . . . . . 120
Printing via the Centronics interface does not work . . . . . . . . . . . . . . . . 121
The printed image shows staircase edges . . . . . . . . . . . . . . . . . . . . . . . 121
Lines are missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Ink drops and white lines when using a bulk ink feeding system . . . . . . 122
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Operational status - type 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Operational status - type 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Message type error and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Fabrics related error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Ink related error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124