Multitech MultiVOIP MVPGK1 Gatekeepers Скачать руководство пользователя страница 39

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MultiVOIP Gatekeeper User Guide

Chapter 6 - Troubleshooting

Offending Address Missing:

This message is used in connection with the I/O CHANNEL CHECK and

RAM PARITY ERROR messages when the segment that has caused the problem cannot be isolated.

Reboot Error:

When this error occurs, you must reboot. Press any key and the system will reboot.

System Halted:

Indicates that the present boot attempt has been aborted and the system must be re-

booted. Press and hold down the

CTRL

and

ALT

keys and press

DEL

Calling Technical Support

For immediate help in finding and fixing Gatekeeper

problems, record the error condition and call Multi-

Tech's Technical Support department (800-972-2439).

Содержание MultiVOIP MVPGK1 Gatekeepers

Страница 1: ...MultiVOIP Gatekeeper Model MVPGK1 Hardware User Guide...

Страница 2: ...o make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions RevisionDescri...

Страница 3: ...ctions 15 SBC Board Cabling 16 NIC Cabling 16 Powering Up 17 3 Single Board Computer 19 Introduction 20 About the SBC 20 Component Locations 21 4 PCI NIC Board 23 Introduction 24 About Fast Ethernet 2...

Страница 4: ...Onboard Connectors 49 Expansion Slots 54 How to Set Jumpers 57 Appendix B SBC Mapping Parameters 63 Appendix C SBC Configuration Details 63 Flash BIOS Update 63 Watchdog Timer Configuration 63 Green P...

Страница 5: ...Chapter 1 Introduction Description...

Страница 6: ...igurations when an individual on the network needs additional services And it provides call centers with the capability to perform needs based call routing as well as providing a variety of other auto...

Страница 7: ...ch Frequency 50 60 Hz Efficiency 65 full load nominal line DC Output Outputs 5 25A 12 10A 5 0 5A 12 0 5A Inrush current 30A peak 115VAC cold start at 25o C Line regulation 5 at full load for 5V 12V 10...

Страница 8: ...L1 Cache 32k L2 Cache on board 512k Real Time Clock Calendar CMOS data backup from BIOS setting or BIOS default Dallas DS 12887 Real Time Clock BIOS Award Flash BIOS with plug play functionality Easil...

Страница 9: ...ments 25 To enable watchdog timer use I O port 0443H To disable watchdog timer use I O port 0441H IDE Interface Two IDE ports Supports up to four Enhanced IDE devices Floppy Disk Driver Interface Supp...

Страница 10: ...100 Mbps baseband CSMA CD LAN Ethernet 10BASE T IEEE 802 3 standard for 10 Mbps baseband CSMA CD local area network JumperlessHardware withauto negotiationfunctionality Media interface RJ 45 LAN Chip...

Страница 11: ...the latest release of drivers Software drivers1 for Microsoft Windows NT4 0 Banyan VINES v4 00 2 DECnet PathWorks v4 0 FTP PC TCP IBM Communication Manager v1 0 IBM LAN Server v4 0 v3 0 v2 0 IBM LAN S...

Страница 12: ...12 MultiVOIP Gatekeeper User Guide...

Страница 13: ...Chapter 2 Installation and Setup...

Страница 14: ...he power cord with a properly grounded wall outlet to avoid the risk of electrical shock Lithium Battery Caution A lithium battery on the product provides backup power for the device s timekeeping cap...

Страница 15: ...the mechanical loading is even Uneven mechanical loading creates the risk that the equipment rack may tip or fall or present other related hazards The rack should safely support the combined weight o...

Страница 16: ...dle receptacle connects the video cable to a monitor The right connector COM 1 on the SBC s backplane typically accommodates a mouse or other pointing device The SBC connector pinouts are shown and de...

Страница 17: ...oltage selector needs to be changed an ordinary pencil can be used to change the switch to the position which best correlates with the known input voltage If the voltage selector is in the 115 positio...

Страница 18: ...18 MultiVOIP Gatekeeper User Guide...

Страница 19: ...Chapter 3 Single Board Computer...

Страница 20: ...ing from 8MB to 256 MB Details are provided in Appendix C The 256 MB memory supplied with each Gatekeeper consists of four 64 MB memory modules The system BIOS and VGA BIOS on the SBC can be updated a...

Страница 21: ...oard SIMM 1 SIMM 2 SIMM 3 SIMM 4 6xx86 CPU JP1 JP 8 JP 9 JP2 JP 3 Chipset Chipset JP4 IDE 1 IDE 2 FDD PRT COM 2 VGA COM 1 PWR KB Mouse JP11 Panel JP12 JP14 RST JP7 KBL JP6 EXKB Flash Disk SIO KB BIOS...

Страница 22: ...22 MultiVOIP Gatekeeper User Guide...

Страница 23: ...Chapter 4 PCI NIC Board...

Страница 24: ...network cabling but does not provide full duplex operation 100Base TX requires Category 5 cabling but does provide full duplex operation Full duplex 100Base TX operation enables simultaneous transmis...

Страница 25: ...on functionality then its monotone single capability message will be recognized by the EN10100PCI s auto negotiation facility and the EN10100PCI will simply switch to one of its own capabilities which...

Страница 26: ...ting Systems LED Indicators The EN10100PCI Adapter features three LED indicators to assist in the resolving of network diagnostics 10Mbps 100Mbps SPEED Indicator This LED shows steady green on when 10...

Страница 27: ...Chapter 5 Hardware Removal Replacement...

Страница 28: ...sier be sure to note or label all cable connections before disconnecting any cables from the Gatekeeper 1 Shut down Windows NT Server 2 Remove the power cord from the back of the Gatekeeper 3 If conne...

Страница 29: ...disconnecting all power and signal cables employ two people to remove its rack mounting screws and lift the unit out of the rack 2 To remove the top cover from the Gatekeeper remove the seven cover m...

Страница 30: ...1 BANK 1 M1 M2 M3 M4 SOCKET 7 LOCK Fan Enclosure BAN K 1 BAN K 1 M1 M2 M3 M4 SOCKET 7 LOCK Figure 4 5a Card Cage Removal Orange Red Blue Black Black Yellow Red Red Red Black Black White GateKeeper Fr...

Страница 31: ...JP4 IDE 1 IDE 2 FDD PRT COM 2 VGA COM 1 PWR KB Mouse JP11Panel JP12 JP14 RST JP7 KBL JP6 EXKB Flash Disk SIO KB BIOS Flash BIOS GND VRAM VRAM PC 104 Real Time Clock USB HDL SPK JP10 JP13 Printer Port...

Страница 32: ...power cables are securely attached d Replace top cover 7 screws e Two people are needed Replace Gatekeeper in its rack enclosure Hard Drive Removal Replacement 1 Remove the Gatekeeperfrom the rack en...

Страница 33: ...and data cables to floppy drive Note Before installing card cage make sure power connectors from power supply to midplane are fully connected Figure 4 5b d Reinstall the card cage and attach it to ch...

Страница 34: ...lift the unit out of the rack 2 Remove the top cover from the Gatekeeper by removing the seven cover mounting screws located in the back of the Gatekeeper See figure 4 3 3 Remove the screw that holds...

Страница 35: ...Chapter 6 Troubleshooting...

Страница 36: ...cables except the video cable from the SBC and NIC board then power ON the Gatekeeper If the Gatekeepernow has video then there is a problem with one of the cables or one of the peripherals Try each...

Страница 37: ...e CPU fanned heatsink and the power supply internal fan Verify that air vents surrounding the chassis are not blocked Verify that the room housing the Gatekeeper is not overly warm Check for possible...

Страница 38: ...that the hard drive has been formatted correctly Then reboot the system Verify the hard drive and floppy drive selections in the CMOS Setup Diskette Drives Or Types Mismatch Error When the diskette dr...

Страница 39: ...lated Reboot Error When this error occurs you must reboot Press any key and the system will reboot System Halted Indicates that the present boot attempt has been aborted and the system must be re boot...

Страница 40: ...Chapter 7 Service Warranty and Technical Support...

Страница 41: ...In the event that service is required products can be shipped freight prepaid to our Mounds View Minnesota factory Multi TechSystems Inc 2205WoodaleDrive MoundsView MN55112 Attn Repairs Serial _____ A...

Страница 42: ...warranty Check with your technical support specialist for the standard repair charge for your Gatekeeper if possible note the name of the technical support specialist with whom you spoke If you need...

Страница 43: ...l numbers are on the bottom of your Gatekeeper Please note status of your Gatekeeper including LED indicators screen messages diagnostic test results problems with a specific application etc Use the s...

Страница 44: ...Appendices...

Страница 45: ...and horizontal and vertical synchronization signals for VGA monitors 1 5 10 6 11 15 Figure A 1 15 Pin VGA Connector Pin Identification PinDescription 1 Analog Red 2 Analog Green 3 Analog Blue 4 VESA M...

Страница 46: ...9 Figure A 2 9 Pin DB9 COM 1 or COM 2 Connector Pin Identification Pin Description 1 DCD 2 RX Data 3 TX Data 4 DTR 5 Ground 6 DSR 7 RTS 8 CTS 9 RI 6 Pin Circular Jack This connector is used to connect...

Страница 47: ...right Pins 1 13 bottom row 14 25 Figure A 4 25 Pin DB25 LPT1 Parallel Printer Connector Pin Identification Pin Description 1 Strobe 2 Data Bit 0 3 Data Bit 1 4 Data Bit 2 5 Data Bit 3 6 Data Bit 4 7 D...

Страница 48: ...e Data 4 No Connect 5 No Connect 6 Receive Data 7 No Connect 8 No Connect SBC Onboard Connectors Figure A 6 displays component locations on the SBC board SIMM 1 SIMM 2 SIMM 3 SIMM 4 6xx86 CPU JP1 JP 8...

Страница 49: ...26 Track 0 10 Motor Enable 1 27 Ground 11 Ground 28 Write Protect 12 Drive Select 2 29 Ground 13 Ground 30 Read Data 14 Drive Select 1 31 Ground 15 Ground 32 Select Head 16 Motor Enable 2 33 Ground 17...

Страница 50: ...drivers to provide the read write functions 40 1 2 39 Figure A 10 Hard Disk Connector Pin Description Pin Description 1 Reset 21 NC 2 Ground GND 22 Ground GND 3 Data Bit 7 SD7 23 I O Write IOW 4 Data...

Страница 51: ...C NC NC External Keyboard Connector EXKB external keyboard connector 1 EXKB Figure A 12 External Keyboard Connector The pin assignments are as follows PIN SIGNAL FUNCTION 1 KBCLK 2 KBDATA 3 NC 4 GND 5...

Страница 52: ...N 1 IDERST 21 IDEREQ0 2 GND 22 GND 3 IDED7 23 IDEIOW 4 IDED8 24 GND 5 IDED6 25 IDEIOR 6 IDED9 26 GND 7 IDED5 27 IDERDY 8 IDED10 28 PULL HI 9 IDED4 29 IDEACK0 10 IDED11 30 GND 11 IDED3 31 IRQ14 12 IDED...

Страница 53: ...s follows PIN SIGNAL FUNCTION 1 Vcc 2 HDD Active Signal 3 HDD Active Signal 4 Vcc Power LED Keylock Connector 1 KBL Figure A 18 Power LED and Keylock Connector KBL Power LED keylock Connector on Mothe...

Страница 54: ...BUSY 24 GND 12 PE 25 GND 13 SLCT 26 NC External Speaker Connector 1 SPK Figure A 21 External Speaker Connector SPK External Speaker Connector The pin assignments are as follows PIN SIGNAL FUNCTION 1...

Страница 55: ...ard The one closest to the edge bracket is the ISA bus connector the other is the PCI bus connector The ISA bus connector is divided into two sets one consists of 62 pins the other consists of 36 pins...

Страница 56: ...2 E43 E44 E45 E46 E47 E48 E49 E52 E53 E54 E55 E56 E57 E58 E59 E60 E61 E62 F Assignment 12V TCK GND TDO 5V 5V INTB INTD REQ3 REQ1 GNT3 GND GND CLKA GND CLKB GND REQ0 5V I O AD31 AD29 GND AD27 AD25 3 3V...

Страница 57: ...er settings for RS 422 and RS 485 are shown below 1 2 23 JP7 24 Figure A 28 RS 422 at COM2 1 2 23 JP7 24 Figure A 29 RS 485 at COM2 Factory default RS 232 no jumpers AT Keyboard PS2 Mouse Selection JP...

Страница 58: ...Guide 59 Appendix A Connector Pinouts 1 2 5 6 JP6 Note Jumpers JP8 and JP9 are used to set the CPU core voltage CPU TYPE CLOCK SELECTION JP2 Bus Frequency Ratio Selection JP4 CPU Clock Selection Figu...

Страница 59: ...0 r e m i T m o r f t p u r r e t n i R E M I T m e t s y S 1 l l u f r e f f u b t u p t u o d r a o b y e K 2 5 1 8 Q R I r o f e d a c s a C 3 2 t r o P l a i r e S 4 1 t r o P l a i r e S 5 2 t r...

Страница 60: ...e v r e s e R 2 1 e t y B e p y T e v i r D k s i D d r a H 3 1 d e v r e s e R 4 1 e t y B t n e m p i u q E 5 1 e t y B w o L y r o m e M e s a B 6 1 e t y B h g i H y r o m e M e s a B 7 1 e t y B...

Страница 61: ...m n g i s s A F 1 0 0 0 0 r e t s a M r e l l o r t n o C A M D 1 2 0 0 2 0 r e t s a M r e l l o r t n o C t p u r r e t n I 3 2 0 2 2 0 s t r o P O I s r e t s i g e R r e l l o r t n o C t e s p i...

Страница 62: ...l stop the Watchdog timer Since the timer s intervals have a tolerance of 25 you should specify that the timer be refreshed about once every second To program your watchdog timer follow these steps Wa...

Страница 63: ...y occurs the system will switch from Doze Mode to On Mode System Standby Mode 1 After a predetermined period of inactivity has elapsed the CPU will slow to 8 MHz 2 The computer will emit two beeps 3 T...

Страница 64: ...ation Program Operating System BIOS System Hardware Figure C 2 PC Subsystem Relationships The Setup program built into the Award BIOS lets users modify the basic system configuration This special conf...

Страница 65: ...ve Exit Setup Shift F2 Change Color SELECT ITEM Time Date Hard Disk Type Figure C 3 Setup Program Initial Screen Setup Keyboard Commands A common set of keyboard commands is used for all BIOS related...

Страница 66: ...o double DRAM banks bank 0 and bank 1 each consisting of two 72 pin SIMM sockets Note SIMM 1 2 3 4 for double bank DRAM module 72pin x 32bit x 4 DRAMBANKCONFIGURATION SIMM 1 SIMM 2 SIMM 3 SIMM 4 TOTAL...

Страница 67: ...Pu Pd Modify Base Memory 640K Extended Memory 31744K Other Memory 384K __________________________ Total Memory 32768K Drive A 1 44M 3 5in Drive B None Video EGA VGA Halt On All Errors Date mm dd yy Fr...

Страница 68: ...ur SBC has trouble detecting your hard drive when the Type field in the Standard CMOS Setup screen is set to AUTO then you should enable the IDE HDD Auto Detection function in the CMOS Setup Utility s...

Страница 69: ...17 17 17 17 17 17 17 17 17 00 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 26 17 26 33 Capacity 10 20 30 62 46 20 30 30 112 20 35 49 20 42 00 20 40 56 59 30 42 30 10 4...

Страница 70: ...ing message If you will be running such a program we recommend that you disable Virus Protection beforehand When enabled this feature can cause problems when installing Windows 95 CPU Internal Cache E...

Страница 71: ...o be able to configure the key repetition characteristics of your keyboard When typematic is disabled continually holding down a key on your keyboard will generate only one instance In other words the...

Страница 72: ...he system will boot and you can enter Setup freely Video BIOS Shadow Determines whether the video BIOS will be copied to RAM However it is optional depending on chipset design Video Shadow will increa...

Страница 73: ...and clock settings based on detection of the CPU clock speed The user cannot change the other parameters Set this option to Disabled to do manual setting of DRAM cache and I O bus clock operating para...

Страница 74: ...r computing needs When you specify Max Saving all power saving timeouts are set to their minimum value and power saving is implemented at the lowest possible threshold Esc Quit F1 Help F5 Old Values F...

Страница 75: ...ation ports and write blanks to the video buffer Blank Screen This option only writes blanks to the video buffer Note Doze Standby and Suspend are configurable only when User Defined power management...

Страница 76: ...ld retain the default configuration unless advised otherwise by your system s manufacturer Choices are Level default and Edge PCI IDE IRQ Map to This enables you to configure your system to the type o...

Страница 77: ...PASSWORD SETTING on the CMOS Setup Utility menu the following dialog box will appear at the center of the screen to assist you in creating a password Enter Password Type the password up to eight chara...

Страница 78: ...Primary Slave Secondary Master Secondary Slave CYLS 0 HEADS 0 PRECOMP 0 LANDZONE 0 SECTORS 0 MODE Select Secondary Slave Option N Skip N Option 2 Y 1 3 Size 540 541 540 Cyls 524 1049 524 Heads 32 16...

Страница 79: ...s LARGE mode Some IDE HDDs contain more than 1024 cylinder without LBA support in some cases users do not want LBA The BIOS provides another alternative to support these kinds of HDD CYLS HEADS SECTOR...

Страница 80: ...C STANDARD CMOS SETUP BIOS FEATURES SETUP CHIPSET FEATURES SETUP POWER MANAGEMT SETUP PNP PCI CONFIGURATION LOAD BIOS DEFAULTS LOAD SETUP DEFAULTS INTERGRATED PERIPHERALS PASSWORD SETTING IDE HDD AUTO...

Страница 81: ...ringer equivalence number REN If requested this information must be provided to the telephone company 2 As indicated below the suitable jack Universal Service Order Code connecting arrangement for thi...

Страница 82: ...are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty 8 This equipment cannot be used on public coin service prov...

Страница 83: ...ction is made It is a condition of approval that the power required by the host and the total of all adapter cards installed within the host environment together with any auxiliary apparatus does not...

Страница 84: ...reepage distance Ymm as given in the table above must be maintained between the communication card and any assemblies which use or generate hazardous voltage This apparatus has been approved for the u...

Страница 85: ...have REN of 1 0 unless otherwise noted The approval of this modem for connection to the British Telecom public switched telephone network is INVALIDATED if the apparatus is subject to any modificatio...

Страница 86: ...ible direct current is zero amps EMC Safety and Terminal Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives Council Dire...

Страница 87: ...S0000122 Rev B back page blank page...

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