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MT5634ZPW-PCI

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4 Troubleshooting

• Retry whatever action was not working.
• If it still does not work, check the following section for a

description and possible solution of your problem.

• If you do not find your problem listed in the next section, see

Chapter 7 for information on how to reach one of our
technical support technicians via our toll-free telephone
number, the Internet, or CompuServe. Don’t forget to fill out
the information in “Recording Modem Information” in
Chapter 7 before contacting a technical support technician.

Common Problems

You may encounter the following problems:

• The modem does not respond to commands.
• The modem dials but is unable to make a connection.
• The modem disconnects while online.
• The modem cannot connect when answering.
• File transfer appears slower than it should be.
• Data is being lost.
• There are garbage characters on the monitor.
• Fax and communications software won’t run at the same

time.

If you experience problems, please check the following
possibilities before calling Technical Support (see Chapter 7).

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Содержание MultiModem MT5634ZPW-PCI

Страница 1: ...Model Number MT5634ZPW PCI Owner s Manual...

Страница 2: ...nization of such revisions or changes Record of Revisions Revision Description A Manual released 5 15 98 Trademarks of Multi Tech Systems Inc are as follows MultiExpress MultiExpressFax MultiModem Mul...

Страница 3: ...MultiModemZPW PCI into the Computer 19 External Connections 20 Installing Drivers 21 Is Your MultiModemZPW PCI Ready for Use 21 Verifying Configuration 22 Operating Your MultiModemZPW PCI 24 Simple Op...

Страница 4: ...em Cannot Connect When Answering 63 File Transfer Appears Slower Than It Should Be 63 Data Is Being Lost 63 There Are Garbage Characters on the Monitor 64 Fax and Data Software Won t Run at the Same T...

Страница 5: ...v Appendices Appendix A Regulatory Compliance 76 Appendix B Technical Specifications 90 Appendix C ASCII Conversion Chart 94...

Страница 6: ...vi...

Страница 7: ...Chapter 1 Introduction and Description...

Страница 8: ...mands from your computer to the central site continue to flow at the conventional data rate of 33 6K bps Your MultiModemZPW PCI offers interactive automatic dialing as well as command mode option conf...

Страница 9: ...ta Supports K56flexTM for data transmission speeds up to 56Kbps while maintaining compatibility with lower speed modems Note the K56flex standard asymmetrically transfers data client downloads at spee...

Страница 10: ...ds allowing it to communicate with other fax modems as well as with fax machines Responds to Class 1 fax commands enabling it to exchange editable and encrypted faxes with other Windows 95 computers S...

Страница 11: ...ion full auto configuration of PCI Local Bus add in boards and components is supported Performance factors include a bus data path of 64 bits clock speeds of 66MHz and bandwidth of 264Mbs What is in Y...

Страница 12: ...installation is working correctly The tests which include step by step instructions for downloading a file and sending a fax also serve as minitutorials for those who are new to online communications...

Страница 13: ...y and describes how to get help from Multi Tech Systems for problems you cannot resolve yourself It includes our technical support phone number and how to access us through our BBS the Internet CompuS...

Страница 14: ...KEY Names of keyboard keys are shown in all caps e g BACKSPACE Function Key Angle brackets indicate a non literal entry For example CR represents the carriage return character that is sent by the key...

Страница 15: ...Chapter 2 Installation...

Страница 16: ...al fax modem card One MultiModemZPW PCI Drivers disk One telephone cable Communications software This MultiModemZPW PCI Owner s Manual You supply A 100 MHz or faster Pentium PC We recommend a 166 MHz...

Страница 17: ...en disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an electrical storm There may be a remote ri...

Страница 18: ...PW PCI and the other end into the LINE IN jack of the sound card This lets you to hear the activity of the modem whether it is originating or answering a call or playing a recorded message using the b...

Страница 19: ...lect an empty PCI slot Remove the expansion slot cover and save the retaining screw 4 Before handling the MultiModemZPW PCI discharge any static in your body by touching a piece of grounded metal such...

Страница 20: ...emZPW PCI The microphone can be used for recording answering machine messages or for speakerphone use The speaker can be used for playing back messages or for speakerphone use 1 Plug one end of the su...

Страница 21: ...n displays the Windows 95 desktop 4 Installation of the MultiModemZPW PCI is complete If you plan to use the provided communications software install it now according to the instructions provided in y...

Страница 22: ...Device List if there is a conflict between your modem and another device in your computer the information appears here For help in resolving a conflict click on the Start button click on Help and then...

Страница 23: ...disable it to prevent it from interrupting a data or fax transmission 13 Exit the Modems Properties sheet How to Remove Your Old Modem from Windows 95 If your MultiModemZPW PCI replaces another modem...

Страница 24: ...most directly to the modem by issuing AT commands or to launch a datacomm session through a set of modem configurations which you select and then associate with a target telephone number Once you hav...

Страница 25: ...ter and the remote system it is calling Fortunately most communications programs make the process easy by providing a default initialization string to your modem as well as defaults for most of the ot...

Страница 26: ...k OK 5 In North America type 800 in the Area Code box and 392 2432 in the Phone Number box Local and international users type 612 in the Area Code box and 785 3702 in the Phone Number box 6 Verify tha...

Страница 27: ...t of file areas type L twice If you do not type the second L you will list all of the files on the BBS 2 Mark the file areas you would like to examine by typing each file area s list number and a RETU...

Страница 28: ...ad e g This is a test of the MultiModemZPW PCI s fax capabilities 3 Save the file as ZPW PCI Test doc and exit WordPad 4 Select Start Programs Accessories Fax Compose New Fax 5 The Compose New Fax wiz...

Страница 29: ...Microsoft Exchange select Compose New Fax Testing the MultiModemZPW PCI s Voice Function There are several tests you can perform to verify the MultiModemZPW PCI s voice circuits Try the answering mac...

Страница 30: ...the HyperTerminal terminal window type AT S and press ENTER This command causes input from the microphone to be looped back to the speaker 6 Speak into the microphone you should hear your voice on the...

Страница 31: ...CI 31 2 Installation 6 Speak into the microphone to talk to the person on the other end of the line and listen over the speaker 7 Type ATH and press ENTER to hang up 8 Type ATZ and press ENTER to rese...

Страница 32: ...MT5634ZPW PCI 32 Owner s Manual...

Страница 33: ...Chapter 3 AT Commands S Registers and Result Codes...

Страница 34: ...with other configuration choices please refer to the software s manual or online Help Generally your best course is to accept the software s default values Configuring Communications Software 1 Turn...

Страница 35: ...ant the modem to always answer the phone add S0 1 to the initialization string To change the modem s default initialization string type the new commands in the software s terminal window adding the co...

Страница 36: ...ma inserts a pause before dialing the next digit Similarly to turn off call waiting for the duration of the call insert the disabling code used in your area e g ATDT 70 If you are using Windows 95 com...

Страница 37: ...nd AT CR Escape Sequence Values n a Description Puts the modem in command mode and optionally issues a command while remaining online Type AT and up to ten command characters then press ENTER Used mos...

Страница 38: ...l Values n 1 Default 1 Description C0 Transmit carrier always off Not supported C1 Normal transmit carrier switching included for backward compatibility with some software Command Ds Dial Values s dia...

Страница 39: ...WER code AT T s call card tones detection Disable data calling tone transmission Command DS n Dial Stored Telephone Number Values n 0 3 Default none Description Dial a number previously stored in dire...

Страница 40: ...ion Data Compression Number of past Retrains etc Command Ln Monitor Speaker Volume Values n 0 1 2 or 3 Default 2 Description L0 Select low volume L1 Select low volume L2 Select medium volume L3 Select...

Страница 41: ...t 0 Description Q0 Enable result codes Q1 Disable result codes Command Sr n Set Register Value Values r S register number n varies Default None Description Set value of register Sr to value of n where...

Страница 42: ...DIALTONE and BUSY X5 Extended result codes with NO DIALTONE and BUSY X6 Extended result codes with NO DIALTONE and BUSY X7 Basic result codes with NO DIALTONE and BUSY Command Yn Long Space Disconnect...

Страница 43: ...and remains connected D2 When DTR drops while in online data mode the modem hangs up D3 When DTR drops the modem hangs up and resets as if an ATZ command were issued Command Fn Load Factory Default Se...

Страница 44: ...0 5 or 6 Defaults 5 Description Q0 Asynchronous with data buffering Same as N0 Q5 Error control with data buffering Same as N3 Q6 Asynchronous with data buffering Same as N0 Command Sn Data Set Ready...

Страница 45: ...ponds ERROR Command Zn x Store Telephone Number Values n 0 1 2 or 3 x Dialing string Default None Description Stores telephone dial string x in memory location n Dial the stored number using the comma...

Страница 46: ...XOFF software flow control same as K4 Q2 CTS only flow control Not supported responds ERROR Q3 RTS CTS hardware flow control same as K3 Command Tn Inactivity Timer Values n 0 255 Default n a Descripti...

Страница 47: ...a compression C1 Enable V 42bis MNP 5 data compression Command ES 6 Enable Synchronous Buffered Mode Values n a Description Allows an H 324 video application direct access to the synchronous data chan...

Страница 48: ...AT commands perform You can read or alter the contents of an S register by using the S command see AT Commands Register Unit Range Default Description S0 rings 0 1 255 0 Sets the number of rings befor...

Страница 49: ...1 254 20 Sets how long a carrier signal must be lost before the modem disconnects S11 1 ms 50 150 95 Sets spacing and duration of dial ing tones S28 decimal 0 1 255 1 0 disables 1 255 enables V 34 mo...

Страница 50: ...9 9600 bps 10 12000 bps 11 14400 bps 12 16800 bps 13 19200 bps 14 21600 bps 15 24000 bps 16 26400 bps 17 28800 bps 18 31200 bps 19 33600 bps S38 decimal 0 14 1 Sets the maximum 56K down stream speed...

Страница 51: ...disable 1 enable S48 decimal 7 or 128 7 The following chart lists the S36 and S48 configuration settings necessary to negotiate certain types of connections S89 seconds 0 5 255 10 Sets the length of t...

Страница 52: ...0 Connected at 4800 bps 12 CONNECT 9600 Connected at 9600 bps 13 CONNECT 14400 Connected at 14400 bps 14 CONNECT 19200 Connected at 19200 bps 24 CONNECT 7200 Connected at 7200 bps 25 CONNECT 12000 Con...

Страница 53: ...DELAYED Delay is in effect for the dialed number 89 BLACKLISTED Dialed number is blacklisted 90 BLACKLIST FULL Blacklist is full EC is added to these Result Codes when the extended Result Codes config...

Страница 54: ...MT5634ZPW PCI 54 Owner s Manual...

Страница 55: ...Chapter 4 Troubleshooting...

Страница 56: ...following checklist to make sure all hardware is properly connected and that the modem is set up properly Make sure you are running the Microsoft Windows 95 operating system This modem will not run p...

Страница 57: ...the information in Recording Modem Information in Chapter 7 before contacting a technical support technician Common Problems You may encounter the following problems The modem does not respond to com...

Страница 58: ...on Most legacy communications programs connect to the COM port when the software loads and remain connected until the program terminates Some however can disconnect without exiting the program if you...

Страница 59: ...evice List Uncheck Use Automatic Settings to change the port s settings so they do not conflict with the other device or select the port the conflicting device is on and change it instead If you need...

Страница 60: ...heck that the modem s telephone line cable is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the...

Страница 61: ...lti Tech MT5634ZPW PCI click Dialing Properties and type 9 in the local and long distance boxes in the How I dial from this location box If the modem reports NO ANSWER the other system has failed to a...

Страница 62: ...ge it for Windows 95 software select Start Settings Control Panel Modems In the Modems Properties sheet select the Multi Tech MT5634ZPW PCI click Dialing Properties check This location has call waitin...

Страница 63: ...with MNP 5 hardware compression enabled Since hardware data compression cannot compress a file already compressed by an archiving program the transfer can be marginally slower with data compression e...

Страница 64: ...ower speed or disabling error correction With no error correction however line noise can cause garbage characters Try entering the V View Parameters command making a screen print of the diagnostics li...

Страница 65: ...Chapter 5 Warranty Service and Technical Support...

Страница 66: ...ded ten years from the date of shipment limited to customers in the U S Canada Mexico and United Kingdom For customers in all other countries due to certain legal restrictions MTS warrants that this p...

Страница 67: ...ation of this unit please call 800 972 2439 USA and Canada or 612 785 3500 local and international Please record modem information in the spaces provided below and have it available when you call If y...

Страница 68: ...re calling tech support This includes screen messages diagnostic test results problems with a specific application etc ___________________________________________________ _____________________________...

Страница 69: ...ing instructions To return a modem for repair from inside the USA no RMA is required simply send it to us freight prepaid Include a description of the problem return billing and shipping addresses a c...

Страница 70: ...ng of 8 bits no parity and 1 stop bit 8 N 1 Logging on to the Multi Tech BBS To log on to the Multi Tech BBS perform the following steps 1 Set your communications program to 8 N 1 2 Dial our BBS at 80...

Страница 71: ...nsfer yourself In most datacomm programs the PAGE DOWN key initiates the download If you don t know the file name 1 From the Main Menu type F to access the Files Menu For a list of file areas type L t...

Страница 72: ...type R to read the message This is the only point at which you can read your mail since you cannot read any messages from the Message Menu Leaving a Message The Multi Tech BBS has no public discussion...

Страница 73: ...ating procedures About the Internet Multi Tech is a commercial provider on the Internet and we retrieve e mail messages from the following mailboxes on a daily basis mtsmktg multitech com Marketing De...

Страница 74: ...atalog or the Technical Support catalog of documents For convenience write your fax number in the following space _________________________________ From the Sales and Marketing catalog you can request...

Страница 75: ...Appendices...

Страница 76: ...r premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details 3 The ringer equivalence number REN is used to determine the quantity of devices...

Страница 77: ...network until the problem is resolved 7 No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty 8 This...

Страница 78: ...equipment into an outlet on a circuit different from that of which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING Changes or modifications to this...

Страница 79: ...e connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with th...

Страница 80: ...ils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Ringer Equivalence Number Notice The ringer equivalence...

Страница 81: ...er requirements for the ZPW PCI are Modem operating voltages 12 VDC 12 VDC 5 VDC Modem power consumption 1 2 Watts In order to maintain the independent approval of this card it is essential that when...

Страница 82: ...MT5634ZPW PCI 82 Owner s Manual become conductive due to condensation Failure to maintain these minimum distances would invalidate approval Figure A 1 Creepage and Clearance Distances...

Страница 83: ...nd secondary proceed indication Automatic storage of last number dialed Tone detection busy Auto clear from the originating end Modem PBX timed break register recall European Low Voltage Directive Whe...

Страница 84: ...ort either loop disconnect or multifrequency tone signalling d REN Ringer Equivalence Number The REN value of a unit is calculated from 3 n where n is the total number of units which can be connected...

Страница 85: ...t out in BABT SITS 82 005S D All other apparatus connected to this modem and thereby connected directly or indirectly to the British Telecom public switched telephone network must be approved apparatu...

Страница 86: ...aximum allowable pause of 8 seconds from the time the modem goes off hook until dialing begins e For correct operation of the call progress monitor the power has to be properly connected and switched...

Страница 87: ...89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the law...

Страница 88: ...Commands Command Default Permissible Range A Do not use ATB B0 Do not change AT G G2 Do not change AT P P1 Do not change ATSn see table below S Register Default Permissible Range S6 4 2 5 Call Attemp...

Страница 89: ...ModemII Owner s Manual for additional information Protection Against Contact with TNV Circuit Internal PC Cards The protective cover is fastened to the modem card by means that will only allow a tool...

Страница 90: ...00 4800 2400 1200 0 300 bps Fax Rates 14 400 12 000 9600 7200 4800 2400 and 300 bps Data Format Serial binary asynchronous Data Compatibility K56flex ITU V 34 extended V 34 ITU V 32bis V 32 V 22bis V...

Страница 91: ...ode If conditions improve the modem falls forward to the fastest reliable speed in 2400 bps increments In K56flex mode modem falls back and falls forward in increments of 2000 bps Modes of Operation F...

Страница 92: ...0 and 7200 bps V 17 TCM at 14400 12000 9600 and 7200 bps Carrier Frequencies 1600 1646 1680 1800 1829 1867 1920 V 34 K56flex 1959 2000 Hz Carrier Frequencies 1800 Hz V 32terbo V 32bis V 32 Carrier Fre...

Страница 93: ...analog loop Transmit Level 10dB Frequency Stability 0 01 Receiver Sensitivity 43 dB under worst case conditions AGC Dynamic Range 43 dB Serial Interface ITU T V 24 V 28 Bus Type PCI Local Bus Rev 2 1...

Страница 94: ...53 83 s 73 115 T DC4 14 20 4 34 52 T 54 84 t 74 116 U NAK 15 21 5 35 53 U 55 85 u 75 117 V SYN 16 22 6 36 54 V 56 86 v 76 118 W ETB 17 23 7 37 55 W 57 87 w 77 119 X CAN 18 24 8 38 56 X 58 88 x 78 120...

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